Audrey Spells-Cooper has over 20 years of experience in healthcare revenue cycle management, coding, and billing. She holds a Master's degree in Business Leadership and Bachelor's degrees in Management and Business Management. She has worked in leadership roles at Piedmont Healthcare, RevenueMed, and Gwinnett Hospital System, where she oversaw teams, ensured timely billing and follow up, trained staff, and improved key performance metrics like days in accounts receivable. Currently she is a Revenue Cycle Manager at Piedmont Healthcare responsible for follow up, staff development, and exceeding monthly goals for multiple specialties.

1. Audrey Spells-Cooper, ACPAR, CFC
416 Spring Head Drive
Lawrenceville, GA 30046
404-438-0856
acooper713@yahoo.com
EDUCATION
Master of Arts-Business Leadership, Shorter University, Atlanta, GA
Bachelor of Science-Management, Shorter University, Lawrenceville, GA
Associates Degree-Business Management, Shorter University, Lawrenceville, GA
SUMMARY OF QUALIFICATIONS
• Delegate authority successfully to appropriate staff and ensure that staff is appropriately trained.
• Self-motivated with ability to work independently or with others.
• Work to stimulate teamwork and positive attitude among staff members.
• Knowledgeable of CPT-4, ICD-9, and HCPCS coding
• Knowledgeable of Medicare, Medicaid, CMOs, HMO, PPO, POS, and Commercial Insurance Carriers.
• Experienced with Epic, NextGen, IDX, Navicure, Emdeon, Navinet, Ingenix and Availity
PROFESSIONAL EXPERIENCE
Piedmont Healthcare, Atlanta, GA (Feb 2008 to Present)
Piedmont Medical Care Corporation, / Revenue Cycle Manager:
• Responsible for timely insurance follow up for Orthopedic, Ophthalmology, Endocrinology, OB/GYN,
GYN Oncology, General Surgery, Breast Surgery, Surgicalists, Urology, Neurology, Hospitalists and
Cardiology specialties.
• Responsible for overseeing training and development and staff engagement.
• Successfully led Specialty team to exceed monthly DAR goals per MGMA for each specialty.
• Generated ATB reports to monitor AR and reduce AR greater than 90 days and over.
• Identified AR >121 and developed process to decrease average days in accounts receivable.
• Established ways to improve efficiency and effectiveness of processes for insurance follow-up.
Piedmont Medical Care Corporation, /CBO Coordinator:
• Responsible for insurance follow up and reducing A/R 90 days and over
• Trained, coached and educated team on new coding guides and payor guidelines.
• Audited and monitored daily productivity
• Monitored billing errors and claim editing in the Specialty Department
• Managed self-pay balances for Bad Debt and pre-listing to outsourced collection agency.
• Reduced insurance and patient credits by closely monitoring credit balance reports.
Piedmont Heart Institute, / Medical Billing Manager:
• Responsible for accurate and timely charge entry for cardiology procedural billing
• Responsible for monitoring and auditing cardiology coding
• Exceeded monthly charge entry goal
• Monitored all office, hospital, and procedure billing
• Audit insurance and patient refund requests
• Reduce patient complaints during the first quarter by 25%
• Developed job descriptions and job aides for employees

2. 2
• Liaison between billing office and Virtual Business Office in South Dakota
• Monitoring billing errors and claims editing for all payers
• Managed staff performance by engaging in timely feedback
• Insurance follow up for Government and Non-Government payers
• Reduced Self-Pay Financial Class
• Decreased days in A/R in 90 and greater buckets
• Increased revenue for all financial classes
• Maintained departmental quarterly budget
Piedmont Medical Care Corporation, /CBO Manager- Specialty:
• Billing manager for Transplant, OB/GYN Oncology, Cardiology, Nephrology & Orthopedic services
• Monitoring billing errors and claim editing in the Specialty Department
• Successfully trained and educated staff
• Responsible for insurance follow up and reducing A/R 90 days and over
• Responsible for accurately and timely capture of all transplant charges in the NextGen system
• Communicate front end and billing error with physicians and practice manager
RevenueMed, Norcross, GA Client Account Manager (August 2007 – January 2008)
• Provided administrative and supervisory support for a 30 plus foreign team assigned to coding, charges
entry, personal and insurance payment posting.
• Responsible for weekly updates to clients regarding day- to- day operations.
• Consulted with clients and provided feedback to staff
• Implemented training manual for each client
• Provided coding quality assurance
• Proactively managed AR metrics
Gwinnett Hospital System, Lawrenceville, GA (October 1998 – August 2007)
Gwinnett Hospital System, /Patient Account Representative:
• Successfully balanced cash prepped for bank
• Insurance payment posting for all major payors
• Accurately balanced automatic EFT on a daily basis
Gwinnett Hospital System, /Accounts Manager:
• Responsible for managing the functions of the Cash Posting and Pro Fee Departments
• Filed electronic and hardcopy claims for Pro Fee Department
• Proficient in NextGen, HIS, Epremis, and I-suite software.
• Reviewed and analyzed VBO and collection agency’s remittances, research the appropriateness of fee
charges and focused on specific details of accounts exceeding $5,000 and higher.
Gwinnett Medical Service, Inc., / CBO Reimbursement Manager:
• Responsible for managing the functions of the Central Billing Office
• Responsible for staffing, training, employment interviewing and cost containment
• Works collaboratively with Practice Managers, Practice Administrators, and Executive Director to ensure
excellent customer service
• Created, monitored, assisted and implemented department policies
• Implemented NextGen EPM system
• Reduced DAR to meet MGMA standards