1. WENDY M. HUG
(414) 507-6676 • Wendyhug68@gmail.com
HEALTHCARE EXECUTIVE
Managed Care/Operations/Marketing/Finance
Accomplished executive with extensive experience in compliance management for multiple for profit, long term care communities;
including Dementia/Alzheimer, operational efficiency and cost-savings. Talented in leading people, building teams, improving and
expanding long term care communities. Recognized for providing, visionary leadership that draws upon knowledge of multifaceted
aspects of healthcare business.
Areas of Expertise
Multi-site Healthcare Operations, Strategic and Operational Planning, Quality and Performance Improvement, Budgeting and
Financial Reporting, Relationship and Team Building, Expansion and Start-up of Managed Care, Decision-Making and Creative
Problem Solving.
PROFESSIONAL EXPERIENCE
Executive Director 2014 - 2016
Dancing River, Grapevine, TX
Provided management of daily operations for 84 units of a type B; assisted living and memory care community that included
Alzheimer’s Certification. Manage 70+ staff schedule for round the clock care of multiple departments. Closely monitor and address
residents and family members concerns by providing strong customer service and facilitate actions with physicians, pharmacies, social
workers and hospice, home health and therapy organizations. Directly worked with; Management Organization and Owner/Investor.
• Maintain 89-98% census through Marketing and Business Development
• Ensure community and departments comply with federal, state and local regulations
• Successful completion of Plan of Corrections for state surveys
• New Resident Assessments and Individual Service Plans through Eldermark and CareManager
• Monitored department budgets while improve organizational cost effectiveness with 20% savings and reduced overtime
• Provided training, education and strategic coaching for Department Directors
• Provided strategies, guidance, and execution to achieve financial and performance goals
Executive Director of Operations and Business Development 2006 - 2014
SeniorMiniums Management Inc, Franklin, WI
Provided management of daily operations for; three assisted living/memory care communities. Managed 100+ staff schedule for
round the clock care of all departments within the facilities. Closely monitored and addressed residents and family members concerns
by building long lasting relationships through strong customer service and facilitate actions with physicians, pharmacies, social
workers and hospice/therapy organizations.
• Maintain 95-100% census through Marketing and Business Development
• Implemented Safety Program that resulted in 90% cost savings and liability reduction
• Negotiated and managed contracts that leaded to increased operating revenues and enhanced service utilization
• Ensured facilities and departments comply with federal, state and local regulations
• Configured payroll, accounts receivable/payable through QuickBooks application and state funding entitlements
• Monitored department budgets while improve organizational cost effectiveness; resulted in expansion of a 48 bed facility
• Successful completion of Plan of Corrections for state surveys
• Developed and implemented policy and procedure that improved quality and performance
• Built a top-performing team of healthcare professionals and instilled a shared commitment to quality, empathetic patient
care through managed human resource functions
Compassionate Companions LLC. Non-Medical Home Health Care 2000-2006
Wendy Hug Founder and Owner, West Allis, WI
Dispute Resolutions/Cash Applications 2003-2006
Manpower International Inc., Milwaukee WI
Lease Administrator 2002-2003
Asset Development Group, Milwaukee, WI
Marketing Director 2000-2002
Front Line Technologies, West Allis, WI
Inside Sales/Customer Service Manager 1998-2000
Control Products Corporation, Grafton, WI
EDUCATION & CERTIFICATIONS

2. Capella University, Minneapolis, MN - MBA with a concentration in Healthcare Management,
Cardinal Stritch University, Milwaukee, WI - Bachelors of Science in Managing Information Systems,
Certifications
Long Term Care Education, Chapel Hill, NC – Certified Texas Assisted Living Administrator,
University of Wisconsin-Madison, Madison, WI - Certificate of Nursing Home Administration,
Prevention, Investigation and Reporting Allegations of Caregiver Misconduct,
Resident Rights,
Recognizing, Reporting Neglect and Abuse,
Block I, II and III (CBRF certifications),