Katherine Irving has over 20 years of experience in healthcare administration and operations roles at Highland Hospital in Rochester, NY. She has expertise in medical billing, medical secretarial work, medical records coordination, and central supply operations. Irving is seeking a new position where she can utilize her skills in teamwork, organization, attention to detail, and patient relations to assist a healthcare organization in achieving its goals for quality, efficiency, and patient care.

1. Katherine Irving
231 Fairfax Road
Rochester, NY 14609
H: 585-654-8956
C: 585-208-5958
kirving3@rochester.rr.com
SUMMARY OF QUALIFICATIONS
Healthcare administrative/operations support specialist with experience and skills in the
following key areas:
• Medical office secretarial: front desk triage and appointment scheduling; transfer of medical
records for new patients; preparation of daily schedules and patient charts; collection of co-
pays; patient check-in and check-out, interface with labs and referring physicians offices to
schedule patient ancillary services/verify prescription medication, verify insurance.
• Medical billing: data entry; ICD9 and CPT coding; reconcile charge entries to office/ physician
appointment schedules; troubleshoot and resolve unpaid/rejected claims; preparation of
documents for appeals; preparation of monthly billing reports; identification and evaluation of
trends and inconsistencies; interface with MVP, BC/BS, and myriad commercial carriers.
• Consistently meet or exceed performance goals based on multiple parameters.
• Offering a combination of organizational, analytical and interpersonal skills.
WORK EXPERIENCE
Highland Hospital, Rochester, NY – 10/1992 to 10/2014
Medical Secretary and Medical Billing Specialist: Pulmonary, 3/2014 to 10/2014
Perform medical billing for two (2) pulmonologists; includes office visits and procedures, and in-
patient/critical care billing:
• Utilize eRecord to access internal medical records and patient information, and Flowcast and
HBOC for internal billing system
• Relieve medical secretary: front-end check-in and check-out of patients, receive and triage
patient calls, verify insurance coverage, and schedule appointments for office visits,
bronchoscopies and CT scans.
• Scanning of documents on ONBASE system.
Medical Billing Specialist: Department of Medicine, 2/2006 to 3/2014
As the member of a four-person team, performed medical billing for 50 hospitalists, specialists
and primary care physicians; included office visits and in-patient billing.
• Interfaced with full scope of local, out of area and commercial carriers.
Medical Secretary: Nephrology, 5/1997 to 2/2006
Performed general practice/office administrative support and front-desk functions:
• Received and triaged calls for four physicians.
• Verified insurance coverage.
• Scheduled patient ultrasounds, X-Rays, CT scans and other procedures, including
fistulagrams (coordinated latter with surgeons’ offices).
• Carried out lab requisitions; called in prescriptions
• Edited transcriptions and forwarded to patients and referring physicians
Secretary: Ambulatory Care, 5/1995 to 5/1997
Performed triaging of patient and physican phone calls, patient appointment setting, and
insurance verification for geriatrics and internal medicine.
Medical Records/Chart Retrieval Coordinator, 8/1993 to 5/1995
Obtained patient charts from hospital units, insured their correct completion and files.
Pulled charts for physicians, County and State Health Departments, and insurance carriers.
Central Supply Aide, 10/92 to 8/1993
Sterilized and prepared instrument trays/kits for Labor Unit, X-Ray, dialysis and ORs based on
procedures/surgeons on following day’s schedules.

2. Katherine Irving, page 2
PREVIOUS EXPERIENCE
Lab Technician/Quality Assurance
Eastman Kodak, Rochester, NY – seven years
Performed testing of blood analyzers in the pre-market release stage:
• Lab Technician: performed experimental chemistry/fluid tests for Kodak and area hospitals on
Ektachem Blood Analyzers.
• Test Scheduler: Scheduled testing of Blood Analyzers and managed inventory of supplies.
• Playback Operator: following completion of equipment testing, collected and entered raw data
for analysis by engineering.
PROFESSIONAL DEVELOPMENT
Medical Terminology
Bryant & Stratton Institute, Rochester, NY
Excellent references provided

3. Katherine Irving
231 Fairfax Road
Rochester, NY 14609
H: 585-654-8956
C: 585-208-5958
kirving3@rochester.rr.com
I would like to apply my extensive experience in healthcare operations and administrative
support to assist a team in achieving its quality and efficiency and patient care/customer service
goals.
As you can see from my resume I have a strong background a Highland Hospital. In addition to
medical billing, medical secretarial, and medical records, I have also worked in central
operations as a supply aide. These positions have familiarized me with the back office
operations of multiple medical and non-medical departments, as well as related patients, labs,
referring physicians, and insurance carriers. In addition to Highland Hospital I worked for what is
now Johnson & Johnson performing quality assurance testing on a new generation of blood
analyzers prior to the product’s release to the market.
My value to a team or department will be my experience in a wide range of operational and
administrative areas, complemented by my attention-to-detail, teamwork, organizational and
patient relations skills.
I welcome a personal interview and look forward to speaking with you.
Sincerely,
Katherine Irving