1. Resume
KEVAL.B. PATEL.
Contact : +91 9909513187
E-Mail : kevalpatel96@yahoo.com
Personal Details:-
 Date of Birth : 02 May, 1987.
 Sex : Male.
 Marital Status :Married.
Nationality : Indian.
 Languages : English,Gujarati, Hindi.
 Interest : A Quality Healthcare Plane.
 Address : 4thFloor,ShardulAppartment ,Opp-SwaminarayanTemple, Ramannagar, At- Maninagar,
Ahemedabad.
Competency at A Glance:-
 Organizational & time management skills.
 Positive, pro-active, motivated with "can-do" attitude
 Ability to multi-task and work independently and as a team.
 Communication Skills(written/verbal)
 Problem solving skills.
 Convincing skills.
Specialties:
 Healthcare & Retail sector Operations Management,
 Hospital Revenue Cycle Management
 Corporate Clients Relationship Management
 Hospitals Projects & Business Planning,
 Pricing Strategy for market penetration,
 Development & implementation of SOPs,
 Strategy formulation,
 Team Management,
 Event Management,
 Training & Development,
 Market Feasibility Study,

2. EDUCATION
 “Certified Internal Auditor for NABH”- Training & Certification Program from
AHPI Institute of Health care Quality.
 “Certified Course of Payroll Outsourcing / HR/ Compliance Outsourcing from
Eighth Innovative Consultants Pvt.LtdPune.
 Master of Commerce with First Class fromGujarat University, Ahmedabad, India in
July 2009.
 Bachelor of Commerce with First Class from Gujarat University, Ahmedabad, India in
June 2007.
Organizational Profile:-
●CHARUSATHOSPITAL: Administrator (March 15 to Conti.)
 Operations and Facility Department. (Hospital Operations, Customer care, Billing and TPA,
Housekeeping, Security Dept., Laundry, Paste Control, Transportation, Canteen, BMW, Vendor
Management and others support services.)
 Ensure the smooth functioning of the department in the hospital. Oversee, direct and control
hospital operations.
 Liaise and consult with administrative heads to set goals and standards of performance for various
hospital areas.
 Preparing SOC and budget related to operational areas.
 Required to function as a member of selected committees as may be required.
 Monitor and ensure operational targets are met by the hospital and allied departments.
 To ensure that the hospital and its outlying units function effectively at all times.
 To give suggestions and plans for improvement tothe hospital.
 To ensure proper implementation of polices to ensure good inter departmental coordination.
 To make aware COO about the untoward events in hospital.
 To prepare and analyze statistics of the hospital & inform COO on regular basis.
 To act as an interface between higher authority and other hospital staff members to provide best
healthcare solutions to patients addressing and resolving patients’ grievances.
 To foster the concept and practice of team management among all staff members.
 To support hospital process audits and process improvement.
 To work for quality improvement of hospital and help COO to ensure quality Health care services in
the Hospital.
 To work on the feedbacks given by patients and hence fostering patient satisfaction.
 To help CHARUSAT Hospital empanelment of various TPA and Government health care schemes
including RSBY, MA, CGHS.
 To support hospital facility management by directly supervising work of all the respective outsource
as well as In-house Departments by ensuring all the facilities are maintain in accordance to hospital
requirement.
 Any others assignment for benefit of CHARUSAT Hospital, CHRF.

3. ●GCS Medical Collage & Hospital Research Centre: Sr. Executive –Operations
(Oct 13 to March 15.)
 In charge of CRM (Customer Relationship Management).
 Secretary of Special Wing Management Committee.
 In charge Special OPD and Special wing Admission/Billing Counter, & preparing all kinds of sharing
reports.
 Managing the Operational issues regarding Nursing and Medical Administration
 Audit of Registration & Daily cash transaction (Over all billing) / Pharmacy as well and Coordinate with
HODs.
 Track, Monitor, and Recommend ideas to achieve excellent customer satisfaction ratings, manage
customer complaints and follow up with service recovery if necessary.
 Ensure that existing policies and procedures are updated and implemented.
 To think independently and exercise one’s own judgment in determining actions during emergencies and
challenging situation.
 Manage a team of support staff (Executive Assistants/ Patient Service Associates, Ward Clerks, and others
as necessary) to deliver timely, appropriate and excellent services to our customers.
 In consultation with the General Manager/ C.E.O. , tracks, monitors and makes recommendations for all
hospital related requirements related to its annual planning cycles, including financial, manpower and
total training budgets.
 Work closely with relevant colleagues to participate actively in relevant projects, Rapid Improvement
Events, IT projects and initiatives. Constantly reviews within assigned areas, systems and process
initiatives to achieve safer, better, faster care for the patients.
 Acquainted with Shrishti Software and giving training to front office staff /Billing Staff as well as other
support staff
 Managing Statistics regarding monthly income and loss & customer satisfaction ratio.
 To ensure that the store supplies are under the strict system of material management.
 To perform duty assigned by Head of the department/Management as and when required.
 To ensure that proper records and minutes are maintained.
●ZYDUS Hospital, Anand. – Floor coordinator (Dec 2011 to Oct -13)
 Make Duty arrangement for Front Desk, Billing, Radiology, Emergency, OPD & Floor.
 Handling all type of patients (OPD, IPD, Emergency, Pre-Operative, Post-Operative, MLC and
International VIP patients.
 Co-Ordination -With Patients and their respective Consultant, regarding Appointments
consultation and Follow-Up with Various departments regarding patient’s needs.
 Floor Co-Ordinate - Handlings Patients Queries, Give Information about Various packages and
OT charges, also Feedback taking & solved the problems.
 Solve Patients Issued and Help them for Healthy Stay.
 Keep Records of all Patients their Reports, cross reference and Follow-up.
 Billing – IPD Cash Handlings and IP deposit and give OT clearance.
 Taking '0' Deposit consent from consultant or the higher authority as per hospital policy.
 Outstanding collections follow up & less deposit and “0” deposit follow-up.
 Follow up Cashless procedure and do the formalities.
 Collecting reference letter from corporate patient and explaining entitlement class for corporate
Patients.

4. ● Pound stretcher Store (UK) – Assi.Manager (May 2010 to May 2011)
Cash handling, Cash audit, Stock audit and making effective demonstration of product and service,
Maintaining and anticipating stock levels, Warehouse Delivery Work, dealing with the customer,
Manage duty, Manage cleaned tidy floor, Feedback taking & solve the problems.
● NHS England – AdministrationAssistance (Aug 2009 to April 2010)
 Meet and greet clients and visitors.
 Create and modify documents using Microsoft Office.
 Perform general clerical duties to include but not limited to: photocopying, faxing, mailing,
and filing.
 Maintain hard copy and electronic filing system / Coordinate and maintain records for staff
office space, phones, parking, company credit cards and office keys.
 Setup and coordinate meetings and conferences.
 Maintain and distribute staff weekly schedules.
 Provide office orientation for new employees.
 Setup accommodation and entertainment arrangements for company visitors.
References:
Mr. ChetanPatel. Mr. AshwinKotadia,
Manager- Pharmacy. & SCM. Manager- BDM
Zydus Hospital (Anand & Ahmedabad). GCS Hospital (A ’bad)
Mob: 9825553716 MOB:9374686877
I hope your honor will consider my application and send me the interview call.
Thanking you in anticipation,
Yours sincerely,
Keval Patel.