1. AKASH JAIN
DOB: 6th Aug
. 1992
Address: H.No.- 465 Sector- 7, Avas Vikas Colony,
Sikandra Agra
Phone Number: +917060516153
Email: jain_akash1987@yahoo.com Skype Id: sahiljain.120
Career Objective: Seeking a position to utilize my skills and abilities in the Hospitality Industry that offers
professional growth while being resourceful, innovative and flexible. Looking for an entry
into a world class highly Professional organization with challenging and competitive
environment looking for an opportunity.
Area of Interest: To participant in Internship Program for 12 months as a Front Office Hotel Raj Place,
Jaipur.
Educational History:
• Vinayaka Missions University, Aug. 2008 & 2010,
Diploma in Hotel Management
• Dr. B.R.A University, Agra (India) 2007 to 2009,
Passed 3 years in Bachelor Degree
• R.B.S Inter College Agra 2004
Passed Higher Secondary School Certificate Examination
• M.D. Jain Inter College Agra 2006
Passed Secondary School Certificate Examination
Professional Experience:
The Raj Palace Small Luxury Hotel

2. Guest Service Assistant
Sep 2010 to Oct 2011
• Maintain the log book & effective follow up system, Check the daily arrival list & monitor all
V.I.P movements.
• Greet and register incoming guests.
Maintain efficient and effective flow of information with guests and all internal departments.
• Assist guests with any inquiries regarding local entertainment, restaurants or transportation
 Handle additional duties as needed by guests or management.
Wyndham Grand Hotel Agra (India)
Front Office Senior Assistant
November 2011 to 31 Mar 2013
 Greet the guests of the hotel at the time of Check-in & Escort to their Room.
 Taking calls at the reception.
 Solving queries of the customers.
 Understands room status and room status tracking.
 Knows room locations, types of rooms available, and room rates.
 Coordinates room status updates with the housekeeping department by notification
housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use
rooms.
 Maintains the cleanliness and neatness of the front desk area.
 Providing sightseeing information to the guest
 Assigning staff for buggy requests
 Ensuring smooth baggage delivery and pick-up
Wyndham Grand Hotel Agra (India)
Front Office Supervisor
01 April 2013 to 01 May 2014
• Taking care of concierge desk
• Making itinerary

3. • Taking training of new employees as well as existing employees
• Receiving and welcoming guests In the lobby
• Assisting guests with check-In and baggage
• Following up guest requests
• Arrange transportation for guests
• Taking check-in & check-out
• Ensure the shift team have a current knowledge of hotel products, services, pricing and
special promotional offers, as well as daily VIP and special events.
• Manage Guest requests, inquiries, and complaints promptly and completely.
• Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest
service.
HOTEL UTKARSH VILAS
Front Office Executive
05 May 2014 to 30 July 2015
• Provide excellent customer service per the standards of the hotel, and assist in situations to
ensure customer satisfaction.
• Making roaster of bell desk team
• Supervise associates in their assigned job duties.
• Post charges to customers and handle card and cash transactions.
• Answer phone switchboards and transfer calls and take messages.
• Respond to customer needs and requests in a timely manner.
• Early check-in, Late check-out policy, cancellation policy
• Follow up of no baggage scanty baggage rooms
HOTEL LEBUA LODGE
Sr.Front Office Executive
Date 01 Aug 2015 to present

4. • Night audit and rate posting/ rate check.
• Screening arrival a day prior and planning/ forecasting busy hours and planning
accordingly.
• Checking traces and action/ checking important arrivals and alerting various departments.
• Visitor policy and other security measures for guests, FRRO requirements / C Form
• Guest history management and VIP room snagging.
• Stock and inventory handling / contingency supplies.
• Complaint handling and resolution / writing an incident log and ensuring proper recovery.
• LRA standards for all areas of front office.
• How to handle a walk in check in/ how much advance to take.
• Room change process /Master key procedure and maintenance of registers.
• Concierge information - Car fleet / airport distance/ charges of local run etc.
• Process of No show and retention
Special Skills:
 Comprehensive problem solving abilities, excellent verbal and written communication skills,
willingness to learn, team facilitator & hard worker.
Technical Qualities:
• IDS
• OPERA
• MICROS
• WINHMS
• M S OFFICE
• OPERATIONS OF INTERNET
Language Ability:
 English : Fluent
 Hindi : Excellent
Hobbies:
• Listening to Music Playing Cricket, Interacting with new people Making new contacts