Contact (Pemateri): Kanaidi, SE., M.Si., cSAP HP. 0812 2353 284, WA:0878 2330 6608 e-mail : kanaidi963@gmail.com atau kanaidi@yahoo.com

1. Interpersonal Conflict at Workplace
Consequences of Conflict
Effective CONFLICT MANAGEMENT
1 1HM MBT OKTOBER 2009
By : Kanaidi, SE., M.Si., cSAP
kanaidi963@gmail.com - HP. 0812 2353 284

2. Consequences of conflict
+

3. • increased creativity

4. • It forces people to clarify their views

5. • It can produce constructive
social change

6. • It gives people the
opportunity to test
their capacities

7. • Development of group and organization
cohesion

8. XX

9. Consequences of conflict
(-)

10. Violence
(Kekerasan)

11. Breakdown of relationships

12. polarization of views into static positions
X

13. A breakdown of
collaborative ventures

14. destruction of
communication

15. • Groupthink is a tendency for strong conformity pressures
within groups to lead to the breakdown of critical thinking and
encourage premature acceptance of questionable decisions
Groupthink

16. Negative Effects of
conflict
• Stress
• Absenteeism
• Staff turnover
• De-motivation
• Non-productivity

17. Organizational Conflict Outcomes
• Dysfunctional outcomes
– Diverts energy and resources
– Encourages organizational politics
– Encourages stereotyping
– Weakens knowledge management
• Potential benefits
– Improves decision making
– Strengthens team dynamics