The document contains Esther Nyutu-Thairu's resume. It details her personal information and contact details, as well as her educational background which includes a diploma in institutional management. Her work experience spans over 15 years in various roles within the hospitality industry, primarily with Sarova Hotels. Her most recent role is as a sales account manager where she is responsible for prospecting clients and meeting sales targets. She enjoys an active lifestyle and volunteering within her community in her spare time.

1. Esther M Nyutu- Thairu
P.O Box 50684-00200, Nairobi, Kenya.
Email:essythairu@gmail.com
Personal Number: +254-722695272
PERSONAL
INFORMATION
 Date of Birth: 10th October 1979
 Marital Status: Married
PROFILE  Vibrant and Self driven.
 Talent for quickly mastering new skills.
 Excellent interpersonal and communication skills.
 Adaptive and open-minded
 Team Player
SEMINARS
 Food Safety Policy Workshop-Nairobi-At Sarova Panafric -September
2007
 Supervisory Skills-At Sarova Panafric - December 2006
 First Aid Training-Fire safety-At Sarova Stanley - October 2010
 Sales Workshop-At Sarova Stanley - May 2012
 Human Resources Skills-At Sarova Stanley- June 2014
 Personal Development Training-Sarova Head Office- November 2015
EDUCATION  Kenya Utalii College-October 2003- December 2003
Qualification: Certificate in Reception Techniques
 The Kenya polytechnic University College –January 1998 to December
2002
Qualification: Diploma in Institutional Management
 St. Anne’s Lioki Secondary School, Nairobi - 1994 – 1997
Qualification: Kenya Certificate of Secondary Education
 Limuru Town Primary School - 1985 – 1993
Qualification: Kenya Certificate of Primary Education
WORK
EXPERIENCE
The Sarova Hotels Head Office, September 2015 to present
Position :Sales Account Manager
Responsibilities:
 Prospecting and making presentations of various products to organizations
in the designated territory so as to secure their accommodation and
catering requirements.
 Carrying out weekly visits to key corporate organizations, NGOs and
Diplomatic Missions to make presentations on Sarova Hotels’ products so
as to sell and promote the services and facilities in order to meet the set
revenue targets.
 Execution of monthly sales targets related to sales areas set by the
management.
 On a monthly basis maintain and update information on changes in the

2. Esther M Nyutu- Thairu
business environment mainly focusing on consumer preferences, buying
patterns, budgets and give suggestions on remedial action to be taken.
 Maintain and update the Opera system on a daily basis making all
necessary changes and updates as they occur and recording of major
highlights to be traced.
 Keeping abreast with market trends and reporting any key changes to the
Sales Manager and the Marketing Executive and suggesting new strategies.
 Plan and arrange sales visits/telephone sales presentations, entertainment
for all accounts.
 Carry out sales visits as below:
 Strategic accounts – weekly
 Relationship accounts – biweekly
 Transactional accounts – once monthly
 Keep good relations between all potential clients and Sarova Hotels
through regularly keeping them informed on our activities and providing
feedback on perception of our services to the Sales Manager.
 Production of weekly sales report on clients visited, new business acquired
and loss of business. From this, a monthly summary sales report will be
produced, indicating revenues achieved.
 Participation in various trade fairs, workshops, seminars when required.
The Sarova Stanley, June 2011 to August 2015
Position :Sales Account Manager
Responsibilities:
 Develop Strategic Sales plans for my Zone(Airlines and Airport travel
Agents)
 Deliver Annual targets from my zone/Accounts
 Grow and develop business by up selling services in my zones/Accounts.
 Build and strengthen account relationships to maximize future business
opportunities for Sarova chain of hotels and lodges.
 Articulate service offering to potential new clients.
 Liaise with other departments to ensure that rate requests are followed up
and enquiries are completed in time frames acceptable to the client.
 Manage internal and external expectations.
The Sarova Stanley-August 2008 to May 2011
Position : Hotel Assistant Manager-
Responsibilities:
 Customer care-meet and greet of high profile guests in the hotel during
check in and check out.
 Duty Manager-Handling operational issues in the hotel and resolving any
arising challenges
 Sales and Marketing-Maximizing on sales in rooms and outlets in the
hotel and ensuring Rack rates and best available rates are applied by staff
at all times.
 Staff Motivation-Ensuring that staff morale is boosted at all times through
verbal and written form when they have achieved the set targets and goals.

3. Esther M Nyutu- Thairu
 Liaison with the Human resource to maintain laid out protocols among
staff during day to day operations.
 Working with all departments to ensure proper work flow of operations.
 Perform daily audit reports on performance during every shift.
 Appraisals-Appraising my team
The Sarova Stanley-September 2007 to July 2008
Position : Restaurant Supervisor-
Responsibilities:
 Ensure quality service is delivered to clients(as per the star rating)
 Planning of the duty roster
 Stock taking
 Liaising with the chef on daily Menu
 Managing Restaurant reservations
 Resolving any arising issues
 Audits of both cash flow vis a vis stock, service offered.
The Sarova Panafric-September 2005 to August 2007
Position : Restaurant Supervisor-
Responsibilities:
 Ensure quality service is delivered to clients(as per the star rating)
 Planning of the duty roster
 Stock taking
 Liaising with the chef on daily Menu
 Managing Restaurant reservations
 Resolving any arising issues
 Audits of both cash flow vis a vis stock, service offered
Steak N Ale Restaurant -January 2005 to June 2005
Position : Supervisor-
Casanova Casino –March 2004 to December 2004
Position :Food and Beverage Supervisor
Fresh & Friendly Fast Foods –January 2003 to February 2004
Position :Assistant Manager
PERSONAL I enjoy an active fulfilling lifestyle which involves Swimming; Mountain
biking;
Reading; Soccer; Music; Movies; Traveling; Camping.
EXTRA
CURRICULAR
ACTIVITIES
The Kenya Polytechnic University College
 Member, Drama team
 Participant in the Kenya National Drama festivals
 Community Cleanups
_________________________________________________
High School
 Member Drama clubs
 Member Hockey team

4. Esther M Nyutu- Thairu
SOCIAL
RESPONSIBILITY
 Volunteer, Joy Divine Children’s Home
 Community clean ups
 Visiting and Aiding children’s homes
GENERAL  I am fluent in 2 languages (English and Swahili)
 I aim at growing in my career to attain my highest potential both in my
academics and personal growth, while contributing to a company’s growth
 I believe in teamwork and organization and can work well with minimum
supervision, even under pressure
REFERENCES Mr. David Gachuru
General Manager
The Sarova Panafric
Nairobi ,Kenya
Cell: +254 722 720 704
Email: david.gachuru@sarovahotels.com
Mr. Kennedy Mwichuli
Food and Beverage Manager
Sarova Whitesands Beach Resort & Spa
Mombasa, Kenya.
Cell: +254 722 160 632
Email: kennedy.mwichuli@sarovahotels.com
Mrs. Hannah Nderi - Kamau
Senior Sales Manager
Sarova Hotels, Resort & Game Lodges
Nairobi, Kenya
Tel: +254 722 319 005
E-mail: Hannah.nderi@sarovahotels.com