1. Mary Ann A. Esguerra Resume
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 Name: Mary Ann A. Esguerra
 Address: Dubai, UAE
 Mob: +971 (56) 1078111
 Email: maa.esguerra@gmail.com
Work & Personal Objectives:
 To have a position where my relevant experience adding real value to operations to guaranteeing
achieving the job targets.
 Seeking challenging position to utilize my skills, experience, abilities and knowledge in a reputed and
dynamic organization that facilitates learning to take my career to better levels.
 Looking for a job that requiring creative and innovative approaches to problem solving, and fulfill my
personal goals.
PROFESSIONAL STRENGTHS, KNOWLEDGE AND ABILITIES
 Detailed-oriented, Solution-oriented, Goal-oriented, Result-oriented,
 Organized, enthusiastic with excellent time management and organizing skills,
 Excellent coordination skills, ability to schedule appointments & maintaining calendars,
 Work under big pressure, honest to work independently as well as within a team to achieve results,
 Tendency to find effective solutions to work problems through the most efficient pathway,
 Ability to adapt quickly in different work environment, active team player, with multi-tasking skills,
 Excellent presentation and interpersonal skills,
 Excellent verbal and written communication skills with good negotiation skills,
 Excellent command of MS Office Apps: Excel, Word, Power Point, Outlook, Database.
 Excellent command of search and browsing engines.
PERSONAL COMPETENCIES
 Customer Service – Works with customers to resolve their needs, meet their expectations with quality.
 Planning – Organize work, set priorities, determine resources and monitor the progress.
 Training & mentoring – Coach colleagues how to perform tasks and provide constructive feedback.
 Reading – Understand and interpret written materials (work instructions), reports, charts, tables.
 Speaking – Express information effectively, taking into account the nature of the information; listen to
others and respond appropriately.
 Interpersonal Skills – Show understanding, courtesy and concern; develop work relationships; deal
with difficult personalities; relate well to people from varied backgrounds and situations.
 Self-Management – Set self-realistic personal goals; show initiative towards completing assignments in
a timely manner; ability to work without supervision; with a responsible behavior.
 Problem-Solving – Identify work problems; use sound judgment to generate alternatives and
recommend solutions.
 Teamwork – Encourage and facilitate cooperation, trust worthy, foster commitment and team spirit; work
with others to achieve goals.
 Self-Esteem – Believe in own self-worth; maintain positive view of self and display a professional image
of my organization.
 Flexibility – Open to change; adapt to new work methods, respond positively to new work information
and changing conditions and effectively deals with ambiguity.
 Creative Thinking – develop new insights into work situations and suggest solutions to problems;
 Stress Tolerance – Deal calmly and effectively with work pressure and high stress situations.
 Learning – Use efficient learning (reading) techniques to acquire new knowledge and skills; use training,
feedback of others and other opportunities for self-learning and development.

2. Mary Ann A. Esguerra Resume
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Work History Summary:
1. Dec 2012 - Dec 2016 Cashier Carrefour – Majid Al Futtaim Retail Dubai, UAE
2. May 2010 - Nov 2012 Cashier & Service Crew Wendy’s Int’l Restaurant Mall of Asia Philippines
3. Jun 2009 - May 2010 Sales Assistant Penshoppe Clothing Mall of Asia Philippines
Detailed Work Experience
Dec. 2012 – Dec. 2016: Cashier - Carrefour / MOE – Majid Al Futtaim Retail, Dubai, UAE
Responsibilities:
 Receive payment by cash, cheques, credit cards, vouchers, or automatic debits.
 Issue receipts, refunds, credits, cash back vouchers to customers
 Assist customers by providing information and resolving their payment complaints and services
complains.
 Answer customers' questions and provide information on new promotions and policies.
 Tally payments received during a time period and reconcile this with total sales.
 Process merchandise returns and exchanges (i.e.: internet cards, gift cards, visa cards, VOX cinema
card, Du & Etisalat Cards, vouchers … etc.).
 Help in the inventory, weather annual or contingent.
 Compute and record totals of daily sales transactions
 Compile and maintain non-monetary reports and records.
 Train and mentor new joiners on the job inside the stores.
May 31st 2010 – Dec 27th 2011: Cashier - Wendy’s Int’l Restaurant, Mall of Asia, Manila, Philippines
Responsibilities:
 Daily and weekly sales cash reporting management and banking as well as monthly petty cash
management.
 Preparing duty rooster schedule on weekly basis and employees' overtime management.
 Reporting to the area manager on daily activities and performances of the branch.
 Managing and arranging site events and promotions.
 Daily sensitive materials inventory for organizing ordering and receiving stocks according to the
branch needs and requests.
 Monitoring and assisting in arranging stocks on shelves based on FIFO procedure, and
monitoring products and materials expiries.
 Performing stock inventory regularly on weekly basis
 Following up branch and crew hygiene and assure proper cleanliness and healthy products.
 Maintain people and branch safety during operations and after work.
 Acting as supervisor in charge in the absence of our site supervisor.
 Provide feedback and maintains business performance reports to the management (weekly,
monthly, annually)
 Provide additional information/ explains services to customer to buy our services/ items
 Achieving the monthly targets and keeping follow up records
 Attend management meetings to suggest new ideas and strategies for growing business
 Maintain documentation of customer inquiries and responses for future reference.
 Maintain excellent relationships with new & exiting clients to achieve monthly targets.
 Receive payment by cash, credit cards, vouchers, or automatic debits include Beam application
payment.
 Issue receipts, refunds, credits, or change due to customers
 Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that
there is adequate change.
 Calculate total payments received during a time period, and reconcile this with total sales
 Process merchandise returns and exchanges as per the company policy.
 Supervise others and provide on-the-job training and mentoring.
 Issue trading stamps and redeem food stamps and coupons.
 Keep periodic balance sheets of amounts and numbers of transactions

3. Mary Ann A. Esguerra Resume
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Jun 5th 2009 – May 21st 2010: Sales Assistant - Penshoppe Clothing Mall of Asia, Manila, Philippines
Responsibilities:
 Stock shelves, counters or tables with merchandise; keeps merchandise orderly and neat in display
and appearance.
 Totals prices and tax on merchandise selected by customer using paper and pencil, cash register or
adding machine; accepts payment following established procedures for different types of
transactions; make change, issues sales receipts; calculate discounts when appreciate.
 Counts and balances cash register and receipts.
 Stamps or attaches price tags on merchandise and /or checks tagged prices to verify accuracy
referring to price list.
 Fill out specific forms to process transactions or special orders such as refunds, jewelry, graduation
gowns or requisitions for university departments, among others.
 Checks inventory periodically to obtain reorder information to replenish stock, informs designated
staff member of needs or places orders with outside sales representation within establish limits.
 Checks inventory listing with actual inventory on shelf and reports discrepancies to supervisor.
 Sets up promotional display; makes signs or arranges merchandise on counter or tables to promote
sales.
 Help doing the head-counting and inventory processes.
 Trains new sales staff is basic operation and procedures.
 Clean shelves, counter or tables.
Jobs able to do or entitled:
Office Assistant / Secretary
 Provide a comprehensive secretarial and administration service to the line manager across the
range of his work.
 Maintain and review administration systems for maximum efficiency.
 Maintain and organize the diary, filing system and all other relevant areas as necessary.
 Support the line manager in their bids and project proposals as requested.
 Facilitate meetings; schedule debriefing meetings so follow up action can be implemented. Also
arranging refreshments, seating and taking minutes.
 Coordinate staff/ Board residential and meetings.
 Compile business papers and ensure they are sent in good time for meetings.
 Circulate reports, minutes and agendas for Board and Sub-committee meetings.
 Responsible for receiving enquiries and providing effective referral service to service users.
 Maintain the complaints file and ensure all complaints are responded to within target timescales.
 Maintain and continuously keep up to date all managers mailing lists.
 Liaise positively and professionally with colleagues and visitors.
 Commit to working proactively to support both the team and project output.
 Be professional and approachable at all times.
Education:
2009–2011 : Associated in Computer Science Tech. (graduate), TRESTON International College,
Manila, Philippines
2006–2007 : Junior Computers Secretarial, TRACE College / Philippines
2005–2006 : BA Major in Management, University of Pasay City, Manila, Philippines
Training & SeminarsAttended:
 Customer Care: held on July 28, 2013 at MAF Hypermarket Carrefour

4. Mary Ann A. Esguerra Resume
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 Cashier Commitment: held on Jan. 23, 2013 at MAF Hypermarket Carrefour
 Security Induction: held on Dec. 7, 2012 to Dec. 10, 2013 at MAF Hypermarket Carrefour
 Fire & Safety Basic: held on Dec. 20, 2013 at MAF Hypermarket Carrefour
 Rules and Regulations Governing Overseas Employment: held on Dec. 3, 2012 at
Department of Labor & Employment Philippines
 Blogging: held on March 18, 2011 at Treston International College
 Networking Series: held on Feb. 2 & 18 2011 to March 11, 2011 at Treston International College
 Adobe Photoshop CS-5: held on February 2, 2011 at Treston International College
 C# Programming: held on Jan. 19, 2011 at Treston International College
 Career Orientation Seminar: held on Apr. 7, 2011 at Treston International College
 Illegal Drug Prevention: held on Feb. 10, 2007 at Trace College
 First Aid & Emergency Prevention: held on March 5, 2007 at Trace College
 Love 101: Make Love Happen Nat'l Service Training Prog. Held on Feb. 16, 2007 at Trace College
 Personality Development : held on August 11, 2006 at Trace College

 (On the Job Training): Operation Surveillance Division held on Dec. 7, 2010 until March 17,
2011 at Philippines Overseas Employment Administration
Languages:
 Tagalog – Mother Language
 English – V. good communication level
Achievement:
 Best Register Operator – 2012 of January at WenPhil Corporation Wendy's Company
 Best Employee of the Year – 2012 of February at WenPhil Corporation Wendy's Company
 Best Cashier – 2016 at MAF Hypermarket Carrefour
Personal Info
 Nationality : Filipino.
 Date of Birth : Feb. 11, 1989
 Marital Status : Single.
 Visa Status : Resident in Dubai, transferable
References: Available upon request.