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Joseph Smith
293 Muirfield Road
Watford, Hertfordshire
WD19 6JZ | 07889129809 | joe.smith6932@gmail.com
PROFILE
A punctual and diligent graduate from Nottingham Trent University with retail, management and marketing
experience. Reliable, trustworthy and conscientious with excellent communication and time management
skills.
EDUCATION & QUALIFICATIONS
Nottingham Trent University 2010-2014
BA Sport and Leisure, Business & Education First Class Honours
Joint honours programme designed to allow students to study in both sport and management, widening
potential future employment.
Modules included: Organisation Performance & Learning, Strategic Marketing, Designing Organisation
Futures and Business Change & E-Commerce through to Concepts and Theories in Sport & Leisure,
International Sport Policy and Practice, Sports Development, Culture and Media Challenges in Sport and
Social Inclusion in Sport.
Acceler8 Award
An award, recognised by the Institute of Leadership and Management, designed to recognise students with
formal recognition for achievements outside of their studies. The award is comprised of work experience,
core and skill sessions followed with a panel interview.
NTSU Award for Special Commendation
Awarded for going above and beyond what was expected during my time as a Nottingham Trent Welcome
Week Representative.
St. Joan of Arc Secondary School 2002-2009
A Levels: Applied I.C.T (BC) & Business Studies (C)
GCSE: 11 GCSEs including English Language (A), Applied I.C.T (AA), English Literature (B) & Maths (B)
WORK EXPERIENCE
Archive Administrator | Solvay – Rhodia UK Ltd April 2015 – Present
 Analysing and extracting relevant data from HR files to create an electronic HR database.
 Ensure all HR records have an electronic copy and filed accordingly.
 Provide administrative support and assisting reception when required.
Assistant Manager | Lucozade Powerleague Oct 2014 to Feb 2015
Powerleague is the UK´s leading five-a-side commercial operator, with over 460 pitches in 46 centres across
the country providing state of the facilities with the latest 5G pitches.
 Driving the sales and profitability of the centre to achieve growth and maximising sales revenue.
 Monitoring and reviewing centre performance on a regular basis with year on year and week on week
performance analysis.
 Maximising sales through effective merchandising and marketing by organising, preparing and arranging
promotional materials and displays as well as effective social media management.
 Leading by example in all aspects of the role.
 Maintaining accurate statistical and financial records.
 Experience of maintaining and managing PO system, including physical copies.
 Creating a combination of real value for money and outstanding customer service.
 Liaising with various stakeholders and building a rapport with customers of the centre.
 Decision making and problem solving.
 Carrying out till reconciliations, opening and closing the centre in line with company procedures.

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Marketing Assistant (Voluntary Work Placement) | Nina & Co. March 2013 to April 2013
A unique marketing cooperative which delivers winning tangible results in a competitive world.
 Gained an understanding and experience of conducting and analysing first hand market research.
 Composed an up to date ´Student Trend Report´ to evidence Nina & Co.´s knowledge and understanding
of the marketplace.
 Demonstrated a strong ability to gather, process and analyse a wide range of primary and secondary
market research.
 Analysed, compared and evaluated tender documents against original specifications.
Retail Assistant | Sports Direct Mar 2008 to Dec 2011 & Jun 2013 to Oct 2014
 Given direct responsibility for shoe deliveries, stockrooms and price changes within the shoe department.
 Responsible for shoe valuations and ensuring that merchandising was carried out correctly.
 Managing cash and payment systems in accordance with company procedures and policies.
 Gained experience of working towards targets and an understanding of Key Performance Indicators.
 Serving customers in a polite and respectful manner whilst helping consumers locate good throughout
the store and offering face to face advice where appropriate.
 Processing returns and refunds as required in line with company procedures.
 Responsible for the daily management of the till in the absence of the senior members.
 Ensuring that all areas are clean and adhere to the company’s clear floor policy and Health and Safety
requirements.
Bar Staff | Ocean Nightclub Sep 2012 to Jun 2014
 Processing transactions, cash handling whilst maintaining a clean and presentable bar.
 Responsible for overseeing all 6 bars were replenished and restocked accordingly.
 Responsible for issuing and tracking staff drinks to maintain accurate stock levels.
 Received the award of ‘Mr. Ocean’ in recognition of my strong work ethic and commitment to the job.
Christmas Sales Assistant | Boots UK Limited Dec 2011 to Jan 2012 & Dec 2012 to Jan 2013
 Carried out basic retail requirements such as cash handling, completing till transactions, serving
customers in a polite and respectful manner whist helping consumers locate goods throughout the store.
Bar Staff | Gatecrasher Dec 2011 to Jun 2012
 Processing transactions, cash handling whilst maintaining a clean and presentable bar.
 Maintaining stock levels across the bar.
 Supporting management with stocktakes.
 Assisting the management carrying out till reconciliations and double counting.
Floor Supervisor | Sports Direct Jan 2010 to Sep 2010
 Proactive and able to use initiative when solving problems.
 Having a fast moving `can do` attitude.
 Good IT skills and knowledge of the latest retail software systems.
 Running the building and ensuring people are working on tasks accordingly and effectively.
 Completing and help run stock takes, Internal Branch Transfers and conducting daily price changes to
inventory on the shop floor to company protocol.
 Carrying out Head Office instructions such as ‘Top of the Shops.’
 Liaising with head office and ensuring that instructions are carried out and maintained accordingly.
 Opening and closing the building.
 Handling customer complaints in a calm manor.
VOLUNTARY EXPERIENCE
Nottingham Trent University Dodgeball President 2012 – 2014
Head Dodgeball Coach at Bluecoat Beechdale Academy 2013-2014
Nottingham RSPCA Dog Walker 2013 – 2014
Nottingham Trent University Dodgeball Social Secretary 2011 – 2012
Nottingham Trent University Welcome Week Representative 2012
Business Strand Course Representative 2012-2013