Traci Pistolis is seeking a position with growth opportunities in a learning environment. She has over 10 years of experience in human resources, customer service, and real estate. Her resume highlights her experience in recruiting, onboarding, benefits administration, employee relations, and supervising a customer service team of over 20 employees. She also has a background in real estate sales, marketing, and client services.

1. Traci Pistolis
Cell (704) 904-6069
tdgpistolis@yahoo.com
https://www.linkedin.com/in/traci-pistolis-853aa765
Objective
Acquire a position that has the capability of growth, advancement, and a learning environment in order to
achieve educational enrichment and success.
Professional Experience
Healthgram, Charlotte, NC May 2008 – present
www.healthgram.com
Human Resources Coordinator
• Posts available jobs on various websites, reviewed resumes, invited candidates to interviews, conducted
interviews, helped decide who to hire, extended offers to candidates
• Onboarding for new employees, handled all of the new hire paperwork
• Sends out benefit paperwork which includes Health, Dental, LTD, STD and 401K, to eligible employees and
made sure paperwork was completed turned in correctly
• Composes and emailed our weekly email newsletter as well as any company requests
• Coordinates employee annual reviews, exit reviews and terminations
• Composes and processes paperwork for job transitions within the company
• Maintains employee portal including information such as PTO, hire date, phone extensions, and review date
• Maintains and updates Careers section on the website with available job opportunities
• Various other duties in the HR scope of business
Customer Service Supervisor
• Assisted reps with locating information to quote benefits or processing of claims
• Assisted with taking calls out of Que
• Reviewed and update Plan Documents
• Review, forward for other department's review, and respond to email write up's from reps
• Assisted with "Supervisor calls"
• Made outbound calls for documentation that is needed from both members and providers
• Resume review for potential employees
• Responsible for scheduling interviews with potential employees
• Collaborated on the hiring of new employees
• Onboarding new employees
• Responsible for administering Performance Improvement Plan (PIP’s) with employees
• Supervised a department of 20+ employees
Customer Service Representative

2. • Answered incoming calls from providers and members and gave claim or benefit information
• Wrote up emails for information that needed to be corrected
• Made outbound call for follow up on the emails I had written up for review
• Assisted with maintaining ASA to be under one minute hold time
Administrative Assistant-Michelle Creech-Realtor/Broker, Charlotte, NC June 2007 - Dec 2007
• Organization of client files
• Lead Generation for potential clients
• Following up with former clients
• Appointment Scheduling
• Previewed perspective listings
• Designed listing brochures using digital photos in publisher format
•
Allen Tate Real Estate Co. - Net Relations/E-Commerce, Charlotte, NC December 2005 - May 2007
www.allentate.com
• Proactively interact with potential clients and realtors to meet their real estate needs
• Execute effective communication, interpersonal skills, problem solving, conflict resolution and decisions making
skills
• Continuously increase customer relationships by counseling buyers/sellers
• Assign referrals to Allen Tate Realtor
• Follow up by using either telephone or email to both clients and agents to ensure everything is progressing properly
• Enter client information into a RELO Database
• Heavy phone support for incoming clients and agents
• File all referral sheets
• Maintain and update the agent websites
• Responsible for ordering and interlinking Agent Domain Names
• Compiling relocation packages to send to clients
•
Allen Tate Company - Realtor/Broker, Charlotte, NC May 2005 - December 2005
• Assisted buyers by showing suitable properties and guiding them through the home buying process
• Created my own marketing material (fliers, brochures, personal webpage, etc.)
• Listed and sold residential property in the Greater Charlotte Metro Area
• Worked with sellers to market their property to ensure a timely sale at a fair market price
• Attended mandatory and voluntary educational classes
24/7 Real Estate Company - Realtor/Broker, Charlotte, NC March 2004 - May 2005
• Assisted buyers by showing suitable properties and guiding them through the home buying process
• Listed and sold residential property in the Greater Charlotte Metro Area

3. • Worked with sellers to market their property to ensure a timely sale at a fair market
• Attended mandatory and voluntary educational classes
Showmars Restaurant - Cashier/Server, Charlotte, NC 28216 February 1998 - October 2005
www.showmars.com
• Opened and closed the restaurant
• Customer service
• Phone orders
• Customer checkout
• Daily cleaning and maintaining of the restaurant
• Balanced the cash register receipts against the cash and credit card receipts in my drawer
• Served the customers their food
• Takeout orders
• Handled customer concerns
Education and Training
North Carolina Real Estate Salesperson License
Allen Tate School of Real Estate, Charlotte, NC (September 2003)
North Carolina Real Estate Brokers License
J.Y. Monk School of Real Estate Charlotte, NC (February 2005)
West Mecklenburg High School Diploma
West Mecklenburg High School Charlotte, NC (June 1989)
Skills and Knowledge
• Excellent at working in a team oriented environment
• Experience in handling supervisor issues
• Good communication skills through use of telephone and email
• Capable of determining and resolving customer service needs
• Knowledge of navigating through a Contact Manager Program as well as Txen and Call Records
• Knowledge of navigating Microsoft Office
• Knowledge of using Relocation Network Database Software
• Ability to interlink Domain Names with Agent WebPages
• Easily learns how to operate new product software programs
• Maintained a 97+% average on call audits throughout employment with Healthgram
• Capable of Supervising 20+ employees
Awards
• Employee of the Month June 2009, April 2010 & Dec. 2010 based of votes from peers
• "Most Professional Employee" Award Sept. 2009 within the Customer Service Department