1. JOSEPH FISHER
10310 Ash Hollow Drive
Apartment 203
Raleigh, NC 27617
Cell-(570) 350-5986
Jfisher117@aol.com
Areas of expertise include:
• Excellent problem solving skills.
• Work well as a team member or independently.
• Able to develop new ideas and processes.
• Able to build solid working relationships
• Ability to handle multiple projects and deadlines
Education and Related Licenses:
The Pennsylvania State University 1994 to 1998
Bachelor of Arts - Telecommunications
The North Carolina State University 2006 to 2008
Continuing Education Classes
WakeTechnical Community College 2007 and 2010
Continuing Education Classes
Residential Construction Estimating 2007
Green Building Fundamentals 2010
Experience
Mungo Homes, Raleigh and Durham , NC
Builder (Level) 1 / Assistant builder January, 2015-Present
• Monitor and ensure that the schedule was followed, and completed for assigned communities.
• Coordinate, and schedule material deliveries.
• Monitor, coordinate, and endure that the correct options were installed and delivered to the home.
• Complete, coordinate and monitor the purchase orders and invoices.
• Build and maintain a positive working relationship with trade partners.
Lennar Homes, Raleigh/Durham, NC May, 2006 to December 31 2014
Customer Care Associate 2013 to 2014
See Duties outlined below
Customer Care Associate / Assistant Construction Manager 2008 to 2013
In addition to Customer Care Associate responsibilities below:
• Manage daily aspects of project. Including: Multiple trade and material schedules, purchase orders, home
selections, local city inspections, storm water controls, and observance of safety guidelines.
• Review trade partner work for accuracy, including following local building guidelines.
• Coordinate and schedule third party engineer assessment as needed.
• Assist Management in transition to HOA, from builder control, (Multiple communities)
• Orientations and Closing Re-walks with homeowners (Multiple communities).
• Manage on site closing project closing process. (Multiple communities)

2. Customer Care Associate 2006 to 2008
• Manage and address customer concerns and warrantable claims in multiple communities.
• Set accurate expectations with homeowner regarding warrantable criteria and process.
• Coordinate, and schedule warrantable work with homeowners and trade partners.
• .Represent the company in a profession manor.
• Manage documentation as it related to specific home sites.
Outdoor Advertising, (Sales) May, 2003 to April, 2006
Account Executive
• Generated new business accounts, through extensive cold calling, networking, and Local Chamber of
Commerce functions.
• Advised clients on effective Outdoor Advertising marketing strategy: including design, ad layout, and
placement.
• Negotiated sales contracts.
• Analyzed clients’ advertising and marketing needs, concerns and goals in order to develop effective
advertising campaigns.
• Provided quality customer service to existing accounts.
• Responsible for monthly billing collections of existing accounts.
• Assisted in the training of new employees.
MI Home Products, (Area account manager) April, 1999 to December, 2002
Account Manager
• Managed various multi state sales territories.
• Developed new accounts within the Lowes and Home Depot national account structure.
• Increased new product sales by 50%, from the previous year.
• Analyzed sales reports to assist the store level buying process.
• Built brand awareness and loyalty within the territory.
• Researched and resolved pricing discrepancies and shipping issues as they arose.
• Developed and implemented market and product specific training courses.
• Trained new account managers.
Awards and Accomplishments:
• Graduate of the “Dale Carnegie Sales Advantage Course” July, 2004
• Merchandiser of the month” January, 2001
• Recognized as one of three “Merchandiser of the quarter
References
Available upon request