1. Joy Henderson
25415 47th
Pl S F103 (206) 372-7984
Kent, WA 98032 jehenderson28@hotmail.com
Skills and Qualifications:
 Over 17 years of experience providing legendary customer service.
 Demonstrated computer skills, including proficiency with Microsoft Office Suite, Excel,
People Soft, VLM, POS, eTHOMAS, Virtual Merchant, as well as the ability to learn and
master new programs successfully.
 Highly motivated with an emphasis on strong organization and attention to detail.
 Exceptional communication skills including cross functional problem solving.
 Ability to multitask and utilize time in an effective manner.
Experience: June 1998 to June 2015 Albertsons Grocery
June 2015 to April 2016 Haggen, Inc.
Service Supervisor
 Manage Front End operations with daily responsibilities including assigning employee
work locations, administering breaks and lunches, resolving customer complaints and
conflicts, cashiering and processing electronic payments and cash flow. Other duties
include reconciling accounts, editing schedules, and stocking shelves. Constantly
utilizing my time management skills to complete daily supervisor tasks.
June 2008 to March 2015, Intermittently Vitality Chiropractic
Substitute Office Assistant
 Scheduling and imputing patients using eTHOMAS, checking messages and returning
patient calls, taking patient vitals, processing payments through Virtual Merchant, filing
patient data and organizing office procedures and daily duties.
Education:
 Bachelor of Arts in 2004 Western Washington University
References and Letters of Recommendation Available Upon Request