1. Prashant Shrivastava
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Customer Service executive
Experience
1. Company: - SafeNet Infotech Private Ltd (Now legal entity of Gemalto)
Designation- Customer service executive/RMA specialist (on Pilot Project)
From 20th July 2015 to till now
Job duties and responsibilities are mentioned below:
•To work closely with distributors, resellers, end customers, sales, operations,
Fulfilment, technical support team, product management, finance team and
export team after post sales.
•To create customers contracts (maintenance and service) for different
product lines and for cloud services.
•Order Processing for the customers upon PO receipt in oracle ERP.
•To cross check exiting opportunities and forecasting upcoming deals.
•Role of Salesforce administrator
•Responsibility to create customer account, asset and required modification in
salesforce.com
•Role of Customer Account creation, payment term, bill to, ship to, Sold to &
end customer in oracle ERP.
•Responsibility to understand customer requirement to come up with a
proper solutions for them.
•Taking care of global (EMEA, AMER & APAC) RMAs and post sales
requirements.
•Role of license issuer for non-physical item through license center tool.
•Worked on different implementation projects, product trainings.
•Responsibility to co-ordinate with Finance team for invoice creation & Credit
memo creation
•Responsibility is to co-ordinate with export team for the required
documentation for custom clearance.
2. Company: - AVANTHA BUSINESS SOLUTION
Designation- PROCESS ASSOCIATE
From 18 Dec 2013 to 5th may 2014
Have 2 years of experience and understanding of full business cycle through
different ERP’s and CRM i.e. Salesforce.com, Oracle, SAP and MS Navision
Education
Completed Engineering From UPTU technical university -64.82%|| 2009 →
2013
Proficient in ERP-Oracle , ERP-SAP Sales and distribution and Material
management, Sales force Admin, MS-Navision ,excel,office,outlook.s
Why me?
I love to solve the problems. The challenge
of analyzing the symptoms, identifying what
is wrong, and finding the solution is what I
enjoy most.
My professional strengths according to me
Time mangament skill
Dedication
Solution finder
Ability to work under stress
Languages
English & Hindi
Contacts
My mobile phone is +9194545434
E-mail address – psrivastav238@gmail.com
Currently living in Delhi, India
CAREER OBJECTIVE:
To work with Dedication. To blend knowledge, professionalism and the ability of
communication for the achievement of the organizational and personal goals, and above
all to generate direct indirect revenues for the organization. Willingness to Learn, adapt.