My resume

1. Joel Rivera-Ortiz
Mobile: (787) 438-1070  E-Mail: joelrivera01@outlook.com
Pursue new individual benchmarks  Increase customer base  Strengthen loyalty
SALES AND BUSINESS DEVELOPMENT
B2B / B2C SOLUTION SELLING  SALES CANVASSING  ACCOUNT MANAGEMENT  CLIENT RELATIONS
PROMOTIONAL PROGRAMS  CUSTOMER SATISFACTION  TECHNOLOGY TOOLS (MS OFFICE & RESEARCH)
Value Offered: Eager sales professional successfully overcoming the status quo and
achieving/exceeding objectives in extremely challenging environments.
 Approach prospects in a persuasive and
effective manner to generate interest,
presentations, closings and referrals.
 Assess and uncover customer needs to
present suitable products and services
gaining trust and long term relationships.
 Keep abreast of the latest product
information, competitive activities and
market trends to establish credibility.
 Keen communicator, key in delivering a clear
and tailored message; excellent in
negotiating and addressing client objections.
PROFESSIONAL EXPERIENCE
Retail Sales Associate  T-MOBILE (2014 – 2015)
Assigned to several sites: Poly Bar Program, retail stores and mall kiosks, promoting mobile
telecommunications services by contract, prepayment, mobile units and cell phone
accessories, meeting objectives. Served up to 100+ existing and new customers daily.
 Resolved customer inquiries, processed payments, handled deposits and reporting. Provided
up-to-date information related to services, equipment usage, billing procedures, and feature
functionality. Conducted outbound calls for prospecting and follow-up.
 Met and exceeded objectives up to 40% over quota at POS; maintained 100% inventory
accuracy and cash management, document completeness and reporting due dates.
Customer Service Representative  OFFICE DEPOT (2010 – 2013)
Drove incremental sales opportunities through consistent interaction with customers in
multiple zones to ensure their shopping needs were addressed.
 Evaluated client needs and specifications to offer technology and office solutions suitable
to business or residential environments.
 Assigned to the furniture area meeting sales objectives up to 50% above quota and
inventory control requirements. Frequently ranked # 1 in sales out of nine sales associates.
 Established relationships with business clients achieving over $1.3K in a single transaction.
 Facilitated price changes as instructed by the sales department leading a team of four to
reorganize the warehouse; assisted in planogram changes and store layouts.
Sales Merchandiser  DAWN FOODS (2002 – 2010)
Distributed bakery merchandise with a 100+ product portfolio managing 10-15 daily orders to
local stores within established schedules.
 Managed inventory, product sorting and efficient unit flow.
 Logged routes and schedules while maintaining delivery costs 20% under industry average;
ensured adequate merchandise handling.
EDUCATIONAL BACKGROUND
Inter-American University of Puerto Rico  Credits toward a Bachelor’s Degree in Science
Other: Microsoft Retail Accreditation Program  Repair & Computer Maintenance