1. Professional Summary
Skills
Experience
JOANN KIRKS
589 Cedar Ridge Rd. , Dry Fork , VA 24549 | (H) 434-724-1458 | jw_n_dw@yahoo.com
Service-oriented Teller Supervisor with fifteen year background in banking. Core
competencies include experience in fast-paced, responsible and reliable leadership as
well as excellent communication and time management skills. Handles tasks with
accuracy and efficiency.
Customer and Personal Service Time Management
Computers and Electronics Judgment and Decision Making
Complex Problem Solving Instructing
Troubleshooting Equipment Maintenance
Operation and Control
11/2014 to PresentHead Teller/CSR
Hometrust Bank – Danville, Va
Greet visitors or callers and handle their inquiries or direct them to the appropriate
persons according to their needs.
Operate office equipment, such as fax machines, copiers, or phone systems and
arrange for repairs when equipment malfunctions.
Open, read, route, and distribute incoming mail or other materials and answer
routine letters.
Cash checks and pay out money after verifying that signatures are correct, that
written and numerical amounts agree, and that accounts have sufficient funds.
Enter customers' transactions into computers to record transactions and issue
computer-generated receipts.
Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate
daily transactions using computers, calculators, or adding machines.
Count currency, coins, and checks received, by hand or using currency-counting
machine, to prepare them for deposit or shipment to branch banks or the Federal
Reserve Bank.
Order a supply of cash to meet daily needs.
Prepare and verify cashier's checks.
Monitor bank vaults to ensure cash balances are correct.

2. Carry out special services for customers, such as ordering bank cards and checks.
Identify transaction mistakes when debits and credits do not balance.
Resolve problems or discrepancies concerning customers' accounts.
Explain, promote, or sell products or services such as travelers' checks, savings
bonds, money orders, and cashier's checks, using computerized information about
customers to tailor recommendations.
Compose, type, and mail customer statements and other correspondence related
to issues such as discrepancies and outstanding unpaid items.
Supervise other clerical staff and provide training and orientation to new staff.
Train and assist staff with computer usage.
Review work done by others to check for correct spelling and grammar, ensure
that company format policies are followed, and recommend revisions.
Resolve customer complaints or answer customers' questions regarding policies and
procedures.
Provide employees with guidance in handling difficult or complex problems or in
resolving escalated complaints or disputes.
Implement corporate or departmental policies, procedures, and service standards
in conjunction with management.
Arrange for necessary maintenance or repair work.
03/2009 to 11/2014Teller Supervisor
Bank of America – Danville, VA
Resolve customer complaints or answer customers' questions regarding policies and
procedures.
Supervise the work of office, administrative, or customer service employees to
ensure adherence to quality standards, deadlines, and proper procedures,
correcting errors or problems.
Provide employees with guidance in handling difficult or complex problems or in
resolving escalated complaints or disputes.
Implement corporate or departmental policies, procedures, and service standards
in conjunction with management.
Train or instruct employees in job duties or company policies or arrange for training
to be provided.
Discuss job performance problems with employees to identify causes and issues
and to work on resolving problems.
Review records or reports pertaining to activities such as production, payroll, or
shipping to verify details, monitor work activities, or evaluate performance.
Prepare and issue work schedules, deadlines, and duty assignments for office or
administrative staff.
Coordinate activities with other supervisory personnel or with other work units or
departments.

3. Make recommendations to management concerning such issues as staffing
decisions or procedural changes.
Consult with managers or other personnel to resolve problems in areas such as
equipment performance, output quality, or work schedules.
Cash checks and pay out money after verifying that signatures are correct, that
written and numerical amounts agree, and that accounts have sufficient funds.
Enter customers' transactions into computers to record transactions and issue
computer-generated receipts.
Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate
daily transactions using computers, calculators, or adding machines.
Examine checks for endorsements and to verify other information such as dates,
bank names, identification of the persons receiving payments and the legality of
the documents.
Count currency, coins, and checks received, by hand or using currency-counting
machine, to prepare them for deposit or shipment to branch banks or the Federal
Reserve Bank.
Count, verify, and post armored car deposits.
Prepare and verify cashier's checks.
Monitor bank vaults to ensure cash balances are correct.
Process transactions such as term deposits, retirement savings plan contributions,
automated teller transactions, night deposits, and mail deposits.
Identify transaction mistakes when debits and credits do not balance.
Explain, promote, or sell products or services such as travelers' checks, savings
bonds, money orders, and cashier's checks, using computerized information about
customers to tailor recommendations.
04/2002 to 03/2009Drive Thur Teller
Virginia Bank and Trust – Danville, VA
Answer telephones and give information to callers, take messages, or transfer calls
to appropriate individuals.
Collect and deposit money into accounts, disburse funds from cash accounts to pay
bills or invoices, keep records of collections and disbursements, and ensure
accounts are balanced.
Operate office equipment, such as fax machines, copiers, or phone systems and
arrange for repairs when equipment malfunctions.
Greet visitors or callers and handle their inquiries or direct them to the appropriate
persons according to their needs.
Complete forms in accordance with company procedures.
Cash checks and pay out money after verifying that signatures are correct, that
written and numerical amounts agree, and that accounts have sufficient funds.
Receive checks and cash for deposit, verify amounts, and check accuracy of

4. Education
deposit slips.
Enter customers' transactions into computers to record transactions and issue
computer-generated receipts.
Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate
daily transactions using computers, calculators, or adding machines.
Count currency, coins, and checks received, by hand or using currency-counting
machine, to prepare them for deposit or shipment to branch banks or the Federal
Reserve Bank.
Prepare and verify cashier's checks.
Identify transaction mistakes when debits and credits do not balance.
Jun 1994High School Diploma: General
Tunstall High School - Dry Fork, VA