1. Roxanne M. Butler
23 First Avenue, Lake Pleasant,MA 01347
Phone: (954) 649-0348 E-mail: roxyb3372@gmail.com
Career Focus
I am a well-qualified Business Administration and Production Management Professional with exceptional
communication, organizational, and TEAM-building skills and over 25 years of experience. I have a strong ability
to work independently or within teams and multi-task projects under strict deadlines. I am seeking a position with
an organization that is focused on providing superior services to its customers and staff.
Highlights
Operations Management
Project Management
Production Management
Standard Operating Procedures
Time Management
Customer Service
Team Building
Microsoft Office Proficient
Expense Control
Safety and OSHA Compliance
Payroll
Accounts Payable/Receivable
Bookkeeping and Bank Reconciliations
Benefits Administration
Experience
The Blake Group South Windsor, CT 2014 – Present
Production Manager
Accomplish manufacturing staff results by communicating job expectations; planning, monitoring, and
appraising job results; coaching, counseling, and disciplining employees; initiate coordinating, and
enforcing systems, policies, and procedures.
Create work orders for the branches/divisions and distribute work orders to the warehouse staff based on
transfer requests from branches/divisions.
Complete production plan by scheduling and assigning personnel; accomplish work results; establish
priorities; monitor progress; revise schedules; resolve problems; report results of the processing flow on
shift production summaries.
Coordinate shipments for internal sales staff with common carriers.
Maintain safe and clean work environment by educating and directing personnel on the use of all control
points, equipment, and resources; maintain compliance with established policies and procedures.
Work with Division Managers and sales staff with regards to status of work orders, ship dates, and
backorders.
Coordinate shipping of completed transfers with central distribution.
Receive and test water samples then distribute results to branches.
Transfer parts from central distribution for stock replenishment and vendor re-order planning.
Monthly cycle counts and annual inventory.
Turbosteam, LLC Turners Falls, MA 2011 – 2013
Project Expediter
Updated bills of materials to reflect accurate lead times and pricing; verified equipment lead times based
on established bill of material to ensure that all materials were received within the fabrication schedule
time-frame.
Sent purchase orders to vendors and monitored shipping and receiving of orders.
Communicated with Project Engineers and Managers any changes to parts and equipment delivery or
prices which would affect budget, cash flow, or overall project schedules.
Coordinated all outgoing shipments including LTL, FTL, overweight & over-dimensional loads via common
carrier, UPS and FedEx.
Maintained document control for Operations Group and Engineering Department.
Managed projects and served as primary liaison between client and electrical & mechanical engineers,
project managers, and field service technicians to ensure clarity of goals and quality, and adherence to
deadlines.
Assisted in the development and implementation of a Customer Account Management Program;
researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Increased office organization by developing more efficient filing system and customer database protocols .
2. Clinical & Support Options Greenfield, MA 2010 - 2011
Billing & Credentialing Specialist
Researched Mental Health & Substance Abuse insurance claim denials; Worked with Commercial and
Medicare/Medicaid insurance companies to resolve denied claim issues; Reprocessed claims; prepared
appeal letters for denied claims.
Posted payments received from commercial and Medicare/Medicaid insurance companies and private-pay
clients to patient accounts; prepared statements of account for clients; Responded to client inquiries
regarding their accounts.
Worked with commercial insurance companies and Medicare/Medicaid to have clinicians on staff
credentialed for billing purposes.
First Data Global Leasing Coral Springs, FL 2008-2010
Asset Recovery Administrator
Liaison to outside collection agencies - duties included responding to agency inquiries, updating agencies
on all direct payments received on collection accounts, requested and supplied documentation requests to
agencies.
Responded to merchant inquiries regarding charged off accounts or accounts that have been placed with
outside agencies for collection. Prepared buy-out quotes, credit card authorization forms, settlement
letters, letters of satisfaction, and responded to letters of dispute from merchants.
Processed all credit card payments received by merchants; processed void checks for ACH.
Reviewed reports on related accounts for possible diversion, new bank information, new contact
information and attempt to collect on the accounts; prepared files for legal recourse.
Danella National, Inc. Fort Lauderdale, FL 2005-2008
Human Resources and Benefits Coordinator (05/07 - 04-08)
Reconciled and processed health insurance, Aflac, and Ceridian/CobraServe invoices for payment.
Enrolled new hires in health and dental insurance programs using online services through Cigna;
processed terminated employees documentation for Cobra notification with Ceridian.
Maintained confidential and accurate employee benefit files as required by HIPPA and Government
regulations.
Processed and enforced Child Support documentation.
Assisted employees with resolving any problems or questions that applied to their benefits.
Entered all employee vital information and benefit information into Staff Files software program.
Accounts Payable (09/05 - 05/07)
Prepared purchase orders for material, parts, equipment, and tools; verified vendor invoices and process
for payment; reconciled monthly vendor statements; Maintained vendor files.
Managed administrative staff at remote locations; traveled to remote locations as required to train new
hires on company policies, procedures, job duties and/or review administrative staff performance.
Processed payments for rent and utilities of remote location crew housing; Maintained log of employees
residing in housing and obtained written acknowledgement from employees of housing rules, regulations,
and violation consequences.
Reconciled Corporate credit card statements for Project Managers and Foremen, and processed for
payment; performed routine analysis of spending to ensure that corporate cards and petty cash
expenditures were legitimate and necessary; Processed expense reports for Project Managers and
Foremen.
Assisted Safety Department with the implementation of Simply Safety software by entering all employee
vital statistics, certifications, training requirements, and completed training.
Assisted Equipment department with processing fuel purchase invoices, Fleet Services account invoices,
fleet Sunpass invoices, and FleetHawk GPS invoices; Assisted with equipment inventory and inspections
while traveling to remote locations for staff training.
Researched and resolved billing problems that had been previously missed.
Received merit raises for strong attention to detail, exemplary customer service and team-player attitude.
3. Recovery First, Inc. Oakland Park, FL 2004-2005
Billing & Collections Manager
Performed daily and weekly billing for Residential, Partial Hospitalization and Intensive Outpatient levels of
care for mental health and substance abuse treatment; informed new patients of how their insurance
benefits apply to their treatment; Set up appropriate payment plans with patients for their co-insurances
and deductibles; Maintained logs of, and followed-up with promissory notes and payment plans for
discharged patients.
Made daily collections calls to insurance companies and self-paying clients; Prepared appeals for denied
claims and followed-up accordingly; Created a spreadsheet to detail all collections calls made and the
disposition of each to ensure that upper management was informed of the status of all outstanding claims.
Entered new patient information into MediSoft; posted all payments to the appropriate client account(s);
determined which client accounts were uncollectible and forwarded to collections agencies for further
recourse.
Maintained all AR/AP files and confidential patient financial files; Assisted Operations Director with Human
Resource duties including: preparation of all new-hire packets; advising new-hires of information regarding
their position, benefits, payroll, and vacation policies; set appointments for pre-employment drug screens;
completed online background checks.
Provided weekly, monthly, and quarterly reports of customer accounts receivables.
Military Service
B Co., 502nd Military Intelligence Battalion Fort Lewis, WA 1990-1992
PFC, 74-C Tactical Telecommunications Center Operator
**Top Secret Special Background Investigation Clearance (expired) Honorable Discharge
Education
Sheridan Technical Center Hollywood, FL 2002-2003
Massage Therapy Completed Course 3/03 Passed National/State Certification Exam 8/03
Turners Falls High School Montague, MA 1986-1989
General Studies Graduated 1989
References
Professional:
Kimberly Garcia Division Manager, The Blake Group (413) 687-3413
Ann Oden Director of Operations, Danella National, Inc. (850) 526-3470
Maureen Hertz Billing/Collections Manager, Clinical & Support Options (413) 455-7994
Personal:
Emily Rousseau (954) 914-0588
Tracy Keene (413) 219-8269