This document is a resume for Francine Trujillo seeking a position in collections. She has over 20 years of experience in credit and collections across various industries. Her experience includes skip tracing, payment plans, legal documentation, reconciling accounts, and customer service. Her most recent role was as a Collections Specialist at National Technical Systems where she performs daily collections via phone, email, and fax on business and consumer accounts.

1. Accounts Receivable Specialist
Francine Trujillo
323-470-0191
Franhawkfan12@gmail.com
OBJECTIVE:
Seeking a position in Collections where my professional experience will be utilized to make an immediate
contribution.
QUALIFICATIONS SUMMARY
• Over 20 years’ experience in credit and collections.
• Experience Business to Business, Aerospace, Purchase Order Driven collections, Retail,
International, Bank Card, Small Claims Court.
• Skip Trace Specialist
• In-depth knowledge ofhandling paymentarrangements.
* Draft payment arrangements, final demand letters.
• Developed successful and appropriate repayment plans.
• Proven record of contacting customers regarding delinquent payments.
• Preparing, documenting reports of collection activity.
• Ability to exercise independentjudgmentin obtaining payments.
• Reconciled discrepancies and handled customer inquiries.
• Self-motivated with the ability to interface with sales,legal,internal and external customers.
* Excellent Customer Service Skills
• I get the job done!
WORK EXPERIENCE
Collections Specialist
National Technical Systems Fullerton,CA October 28,2015 to Present
Heavy daily collection via phone,fax, email on Business to Business, consumer,overseas,accounts.
Proactively assess,clarify, and validate customer needs on an ongoing basis. Implemented collection
procedures.Portfolio Management. Monitor accounts on credithold, advise sales to continue business
relationship. Update system data.Process creditcard payments,and credits.Paymentplans. Lowered and
maintained DSO.NSFchecks,creditcard declines. Create and review journal entries and the general ledger
maintenance. Liaison between sales,engineering, projectmanagers and accounts payable.Customer service.
Risk Analyst/ Collections Specialist
CardReady, LLC - Culver City, CA - March 2014 to October 2015
Investigation of consumeraccounts creditcard fraud.Business to Business Collections. Implemented collection
procedures. Instituted holds on merchantaccounts whichviolated agreement Gathering data from internal and
third party systems to substantiate transaction validity, evaluating the information, and determining course of
action. Release accounts on credithold,advise sales to continue business relationship. Billing. Customer set
up. Portfolio Management. Collections on chargeback fees. Ecommerce. UCC filing,and termination. Verify
Trade References. Customer service support. Sales support. Front office.
Collections Manager
American Finance Solutions - Anaheim, CA - July 2010 to March 2014
Oversaw collections department. Mentor and motivate junior collectors in receivables. Excels in negotiations,
settlements and payment plans on written off/charged slow paying merchant accounts via phone, fax, email.
Heavy follow up calls,emails. Skip tracing. Small Claims Court, and out of state court representation. Set
up VANCO. Charge credit card payments. Request and review Secret Shopper. Spy calls. Document
conversations. Management meetings. Merchant visits. Review court documents. Refer files to 3rd party
collection agencies. Review Bankruptcy Documents File proof of claims with court. Prepare and distribute
demand letters. Hire attorneys, and process servers. UCC filing and termination. Westlaw, Experian.
Recommend legal action, and write offs. Customer Service. Switchboard relief.

2. Collections Specialist
Cash Ready, LLC - Beverly Hills, CA - February 2008 to June 2010
Worked directly under legal,collected on pastdue merchantaccounts, via phone,fax, and email.Successfully
negotiated settlements and paymentplans.Managed portfolio. Heavy skip tracing. Follow up calls.Document
conversations. Process ACH Payments. Run credit reports. Report delinquencies to Experian. Cash
Application. UCC filing and termination. Data Entry. Risk Department. Telemarketing. Front Office. Greeter.
Fax and mail distribution
Accounts Receivable Specialist
ICG - Whittier, CA - April 2007 to February 2008
Collection via phone,fax, email on National,Retail, Business to Business,Consumer accounts.Paymentplans.
Lowered and maintained DSO. Collected on NSF checks. Liaison between sales and accounts payable.
Review/release orders.Creditapplications. POD's.Journal entry. Weekly reports to management. Update and
maintain master files. Month end reconciliation. Credit card Payments and credits. Front office. Switchboard
Credit Generalist
Ellison Technologies - Norwalk, CA - April 2006 to April 2007
Successfully collected on 3-companies within Ellison. Collected on Business to business, consumer,
international accounts in the 30/60/90 day buckets. Payment plans. Document conversations. Review and
Release orders.NSFchecks. Process creditcard payments and credits.Cash application-wire transfers,and
lock box. Process ACH.Prepare Daily Deposits. Charge-backs.Inter-companybilling.Expense reports.Refer
Accounts to outside collections. Maintain master files. UCC filing and Termination. Month end reconciliation.
Weekly parts and service billing.Process creditapplications. Run D&B. Accounts payable. Parts orders.Print
and mail invoices. Switchboard relief.
Collection Specialist
American International - Commerce, CA - April 2002 to April 2006
Accomplished collector on consumer, professional, retail and International Accounts in the 30/60/90 day
buckets. Collection of large dollar Charged Off accounts. Skip tracer. NSF checks. Charge backs. Suspend
accounts for non-payment. Refer accounts to outside collections agencies. Review, release orders. Monitor
balances. Process daily deposits. Cash Application. Month end reconciliation. Process credit card payments
and Credits. Run and analyze weeklyaging,and distribute work accordingly. File freightclaims. Call tags.Print
and mail monthly statements, and Invoices. Front office relief.
Accounts Receivable Specialist
McMaster Carr Supply Co - Norwalk, CA - September 1996 to April 2002
Successfullycollected on retail, consumer, international accounts in the 30/60/90 day buckets. Accomplished
collector of large dollar charged Off invoices and bad debt accounts. Heavy phone and follow up calls.
NSF Checks. Document conversations. Call center for accounts receivable Department. Review and release
orders.Heavy order entry and daily Invoicing. Work departmentincoming emails,and US mail.Fax and mail
Distribution. Inventory.
Accounts Receivable Specialist
RoadwayPackage Systems - Commerce, CA - April 1995 to September 1996
Reorganized collections department which provided constant cash flow. Daily collection calls. Resolve billing
disputes, and COD claims.Create And process collection letters.Suspend service due to non-payment.Refer
Accounts to outside collections. Billing adjustments. Front office Relief.
Heavy data entry
Siemens Energy & Automation - Commerce, CA - April 1993 to April 1995
Process final billing, credits and debits. Soft collections. Computer Inquiry. Heavy data entry, w ith high
emphasis on detail. Customer Service. Freight claims. Stock input and adjustments. Schedule Inbound.
Inventory deliveries. Front office.