Resume

1. 619.665.3596 pamrealestatemitchell@gmail.com
PAMELA MITCHELL
Work Experience
02/2014-10/2015 Customer Service Representative, TearLab Research San Diego,CA
● Research Projects.
● Process and maintain Contracts in Sales Force.
● Process International Orders in Great Plains.
● Confer with customers by telephone to provide information about products or services, enter orders,
cancel accounts, and obtain details of complaints.
● Follow up to ensure that appropriate changes were made to resolve customers' problems.
● Keep records of customer interactions or transactions, recording details of inquiries, complaints, or
comments, as well as actions taken.
● Resolve customers' service or billing complaints by performing activities such as initiating RGA
process, creating request for approval to finance and managers for refunding money, and adjusting bills
according to SOP and Quality Control Procedures.
● Complete contract forms, documented change of address records in Sales Force, and issue service
discontinuance orders, using computers in Sales Force and Great Plains.
● Research unresolved customer grievances and work internally to improve processes among all
departments.
● Use FedEx Account manager to determine charges for various shipping services for International orders.
● Contact customers to respond to inquiries or to notify them of claim investigation results or any planned
adjustments.
● Process domestic and International payments.
● Established protocol for new procedures.
● First in line-up to answer phones and complete customer request.
● Assisted in writing work instructions (SOP’s) for Quality Control.
● Prepare International documents and work closely with customs to resolve shipping criteria.
● Maintain International documents for International Business.
10/2013-02/2014 Receptionist, TearLab Research San Diego, CA
● Greeted persons entering establishment, determined nature and purpose of visits, and directed and/or
escorted them to specific destinations.
● Screened and forwarded calls, provided information, relayed messages and scheduled appointments.
● Performed administrative support tasks, such as proofreading, transcribing handwritten information, or
operating calculators or computers to work with pay records, invoices, balance sheets, or other
documents.
● Filed and maintained records.
● Created shipments and Return label using FedEx Software.
● Prepared shipments for Shows and Events.
● Created the current Employee Contact Sheet.
● Coded FedEx Manifest for Finance.
● Processed incoming Checks for Finance.
● Maintained shipping and receiving logs.

2. 619.665.3596 pamrealestatemitchell@gmail.com
PAMELA MITCHELL
1
2/2011-10/2013 Receptionist/Admin Assistant, Episcopal Community Services, San Diego
● Conferred with management to develop or implement personnel policies or procedures.
● Maintained and updated human resources documents, such as organizational charts, employee
handbooks, directories, and performance evaluation forms.
● Proofread drafts for newsletters and permanent records.
● Scheduled and conducted new employee orientations.
● Conducted brief assessments, thend provide referrals as appropriate to callers in need.
● Maintained exclusion and debarment list for employees and vendors using SAM Government website.
● Provided clerical support for contracts management such as e-mail sorting, scanning attachments, hard
and soft copy archiving, filing and mailing of department hard and electronic records.
● Operated calculators and computers to work with invoices, balance sheets, and other documents.
● Received, recorded, and processed all company cash and checks.
● Prepared expense and mileage reports.
● Informed job applicants of details such as duties and responsibilities, compensation, benefits, schedules,
working conditions, or promotion opportunities.
● Served as the initial point of contact for callers and visitors to the office.
● Provided information about establishment such as location of departments or offices, employees within
the organization, or services provided.
● Greeted visitors entering establishment, determined whether they should be given access to specific
individuals. Established nature and purpose of visit, and directed and/or escort them to specific
destinations.
● Maintained and coordinated all scheduling/calendar activities in Microsoft Outlook for conference
rooms.
● Transcribed correspondence, memos and other documents.
● Processed and prepared travel vouchers, labels, binder covers and order supplies.
● Maintained the designated service hours and parking arrangements for the reception area.
● Retrieved and filed hard and soft copy Agency records and reports.
● Handled postage, mailings and post office details for all incoming/outgoing mail.
● Opened, sorted, assessed and distributed incoming correspondence, including faxes and email, and
routing as appropriate.
● Provided additional documentation and reporting for select mail received for specific individuals and
departments.
● Maintained company address books online and hard copies.

3. 619.665.3596 pamrealestatemitchell@gmail.com
PAMELA MITCHELL
06/10-02/2011 Customer Service Representative,Grafton Executive Search Overland Park, KC
● Conferred with customers by telephone to provide information about products or services, take and enter
orders, cancel accounts, and obtain details of complaints.
● Kept records of customer interactions or transactions, recording details of inquiries, complaints,
comments, as well as actions taken.
● Checked to ensure that appropriate changes were made to resolve customers' problems.
● Determined charges for services requested, collected deposits or payments, or arranged for billing.
● Referred unresolved customer grievances to designated departments for further investigation.
● Contacted customers to respond to inquiries or to notify them of claim investigation results or any
planned adjustments.
● Resolved customers' service or billing complaints by performing activities such as exchanging
merchandise, refunding money, or adjusting bills.
● Compared disputed merchandise with original requisitions and information from invoices and prepare
invoices for returned goods.
● Obtained and examined all relevant information to assess validity of complaints and to determine
possible causes, such as extreme weather conditions.
Education
5/2009 Park University, Parkville, MO
Bachelors of Art (Athletic Training/Sports Medicine)
Additional Education
8/2013 Notary Public for the State of California
Loan Signing Agent
Skills / Equipment
Skills included but not limited to:
● Superb communication skills, attention to detail, strong interpersonal skills, organizational, analytical,
training, counseling , and conflict resolution and leadership abilities.
● Proficient in Computers: Windows Vista and XP, Microsoft Office 2013, Excel, Powerpoint, Works,
and Internet Explorer, Visio, ACCESS.
● 3 1/2 years small business entrepreneur with 3 employees.