1. TIERRA WHITE
42070 Freeport ct, Belleville, MI 48111 ■ H: 3136567794 ■ TeeMonet87@gmail.com
Summary
Accomplished and energetic customer service representative with a solid history of achievement in
clerical work. Motivated leader with strong organizational and prioritization abilities. Areas of
expertise include comminations, critical thinking and problem solving.
Skills
Customer and Personal Service Monitoring
Critical Thinking Time Management
Judgment and Decision Making Negotiation
Experience
Front desk agent PBX Operator Reservation Specialist, 12/2014 toPresent
Royal Dearborn Hotel Convention Center – Dearborn, MI
Answer incoming calls, greeting callers, providing information, transferring calls or taking
messages asnecessary.
Page individuals to inform them of telephone calls, using paging or interoffice communication
equipment.
Greet, register, and assign rooms to guests of hotels
Verify customers' credit, and establish how the customer will pay for the accommodation.
Contact housekeeping or maintenancestaff when guests report problems.
Issue room keys and escort instructions to bellhops.
Make and confirm reservations.
Keep records of room availability and guests' accounts, manually or using computers.
Compute bills, collect payments, and makechange for guests.
Record guest comments or complaints, referring customers to managersas necessary.
Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make
recommendations regarding shopping, dining, or entertainment.
Deposit guests' valuables in hotel safes or safe-deposit boxes.
Front Desk Agent Night Audit, 09/2014 to 12/2014
Comfort Inn Suites – Melvindale, MI
Greet, register, and assign rooms to guests of hotels

2. Verify customers' credit, and establish how the customer will pay for the accommodation.
Contact housekeeping or maintenancestaff when guests report problems.
Issue room keys and escort instructions to bellhops.
Make and confirm reservations.
Keep records of room availability and guests' accounts, manually or using computers.
Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by
using computers.
Prepare for basic food service, such as seing up continentalbreakfast or coffee and tea
supplies.
Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make
recommendations regarding shopping, dining, or entertainment.
Clean and maintain lobby and common areas, such as restocking supplies andwatering plants.
Arrange tours, taxis, or restaurant reservations for customers.
Front Desk Agent Night Audit, 02/2013 to 09/2014
Comfort Inn Romulus – Romulus, MI
Front desk agent/ Night audit agent that greets and completes established check-in procedures
for arriving guests on a daily basis.
Facilitates guest departure (check-out) on a daily basis by following established computer
procedures in order to close guest accounts and open the room for the next sell.
Proper cash handling methods in order to present the customer with timely and precise hotel
chargesCourteously answers inquiries and accepts reservations, both in person and by
telephone, by accurately communicating hotel rates and information and by using suggestive
selling techniques to sell rooms.
Accepting incoming calls, assisting outgoing calls,scheduling and seingwake-upcallsand
paging guests to provide guests with timely and efficient service.
Provides assistance to other employees and departments to contribute to the best overall
performance of the department and the hotel.
Issue room keys and escort instructions to bellhops.
Make and confirm reservations.
Verify customers' credit, and establish how the customer will pay for the accommodation.
Arrange tours, taxis, or restaurant reservations for customers.
Front Desk/Housekeeping, 09/2012 to 08/2014
Comfort Inn Dearborn – Dearborn, MI
Greets and completes established check-in procedures for arriving guests on a daily basis.
Facilitates guest departure (check-out) on a daily basis by following established computer

3. procedures in order to close guest accounts and open the room for the next sell.
Proper cash handling methods in order to present the customer with timely and precise hotel
chargesCourteously answers inquiries and accepts reservations, both in person and by
telephone, by accurately communicating hotel rates and information and by using suggestive
selling techniques to sell rooms.
Accepting incoming calls, assisting outgoing calls,scheduling and seingwake-upcallsand
paging guests to provide guests with timely and efficient service.
Performs other duties as assigned, requested or deemed necessary by management.
Provides assistance to other employees and departments to contribute to the best overall
performance of the department and the hotel.
Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts.
Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms,
and other work areasso that health standards aremet.
Disinfect equipment and supplies, using germicides or steam-operated sterilizers.
Tax Preparer, 11/2013 to01/2014
Maximum Tax Service – Garden City, MI
Compute taxes owed or overpaid, using adding machines or personal computers, and complete
entries on forms, following tax form instructions and tax tables.
Prepare or assist in preparing simple to complex tax returns for individuals or small businesses.
Use all appropriate adjustments, deductions, and credits to keep clients' taxes to a minimum.
Interview clients to obtain additional information on taxable income and deductible expenses
and allowances.
Review financial recordssuch as income statements and documentation of expendituresto
determine forms needed to prepare tax returns.
Furnish taxpayerswith sufficient information and advice to ensure correct tax form completion.
Check data input or verify totals on forms prepared by others to detect errors in arithmetic, data
entry, or procedures.
11/2012 to 12/2012
Toys R Us – Westland, Michigan
Replenish a shelf, bin or pegged area with stock and transporting merchandise by hand/pulling.
This also includes pickingup loosepieces of merchandisefrom the floor.
Returning merchandiseto its proper location on the sales floor as designated by aisle layouts.
This requiresknowledgeof salesfloor locations and proper merchandising techniques, and can
be accomplished either by hand or pushing a sales cart.

4. Interact heavily with guests on sales floor and cash register.
Utilize company selling approaches to create an enriched guest experience.
Assist in maintaining a well stocked and neat store appearance.
Act quickly to address guest concerns and provide resolutions.
May be assigned to work in multiple departments to help guests and the store team to achieve
daily results.
Cashier, 04/2008 to07/2008
Macy's – Westland, Michigan
Provide customer service, advise clients or customers, answer customer or public inquiries,
arrangemerchandise display, clean rooms or work areas, greet customers, manageinventories,
sell merchandise, use computers to enter, access or retrieve data, use sales techniques, and
arrangemerchandise display.
Post chargesagainst guests' or patients' accounts.
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Issue receipts, refunds, credits, or changedue to customers.
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and
that there is adequate change.
Establish or identify prices of goods, services or admission, and tabulate bills using calculators,
cash registers, or optical price scanners.
Answer customers' questions, and provide information on procedures or policies.
Cashier, 08/2006 to01/2007
Delaware North Company – Romulus, Michigan
Provide Customer Service, receive and disburse money, operate a cash register, answer
customers questions, greet customers, maintain clean and orderly checkout area, process
merchandise returns and exchanges, resolve customer complaints, sell products or services and
price merchandise.
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Issue receipts, refunds, credits, or changedue to customers.
Assist customers by providing information and resolving their complaints.
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and
that there is adequate change.
Establish or identify prices of goods, services or admission, and tabulate bills using calculators,
cash registers, or optical price scanners.
Greet customers entering establishments.
Answer customers' questions, and provide information on procedures or policies.
Offer customers carry-out service at the completion of transactions.

5. Cashier, 06/2005 to07/2006
Deb Shops Inc – Westland, MI
Provide Customer Service, receive and disburse money, operate a cash register, answer
customers questions, compute andrecord totals of transactions, greet customers, maintain clean
and orderly checkout area, resolve customer complaints, balance cash register, sell products or
services and price merchandise.
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Issue receipts, refunds, credits, or changedue to customers.
Assist customers by providing information and resolving their complaints.
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and
that there is adequate change.
Establish or identify prices of goods, services or admission, and tabulate bills using calculators,
cash registers, or optical price scanners.
Greet customers entering establishments.
Answer customers' questions, and provide information on procedures or policies.
Calculate total payments received during a time period, and reconcile this with total sales.
Assist with dutiesin other areasof the store, such as monitoring fiingroomsor bagging and
carrying out customers' items.
Monitor checkout stations to ensure that they have adequate cash available and that they are
staffed appropriately.
Education
High School Diploma: General, Jun 2005
Wayne Memorial High School - Wayne, MI