Tiernary Kidd is an analytical and creative professional with experience in business analysis, collections, and accounts receivable. She has over 10 years of experience in collections and accounts receivable roles at various companies. She holds an Associate's degree in Human Service Management from the University of Phoenix. Her objective is to apply problem-solving and critical thinking skills to streamline processes, meet deadlines, and provide excellent customer service.

1. Tiernary Kidd
1001 Estuary Trail Alpharetta, GA 30005
Phone: (770) 310-1585/ Email: TiernaryHarris@yahoo.com
CANDIDATE PROFILE
Analytical creative professional who applies business analysis and critical thinking to ascertain
customer needs to develop and enhance existing operations. Resourcefulproblem solver with
proven ability to conceptualize solutions to challenging situations that retains clients, streamlines
process,and provides World Class Service. Keen on focusing on multi- projects by strategically
developing innovative ideas to meet deadlines and exceed expectations.
EDUCATION
High School Graduate
University ofPhoenix -2009 Human Service Management Associates
PROFESSIONAL EXPERIENCE
Euramax International
AR/Credit Collections Analyst 08/2014-Present
 Coordinate collection efforts with Euramax management to ensure that financial objectives/goals
are achieved
 Resolve disputed items by gathering facts and information from internal and external customers
including the identification of the appropriate point of contact at the customer location and coding
of the disputes in Oracle.
 Credit memo preparation, review and submission for processing
 On a daily basis,identify and contact past due customers according to available resources making
an average of 30 to 50 calls per day with a minimum average of 60 minutes on outbound calls
 Identify recurring problems and make recommendations for process improvements
 Establish, prepare for and participate in multiple conference calls to review high-risk accounts at
Director and Vice President level
 Prepare and submit forecasts on a monthly basis that may include combining of multiple forecasts
from other individuals
 Make day to day credit decisions on service extension to existing customers -through account
analysis and negotiation with internal/external customers
 Make recommendations based on negotiation and analysis for discontinuance of service and
preparation of files for contractualdefault
 Serve as the senior process owner relative to receivable management (to include collection of
contractual agreement payments) in coordination with the Director of Operations
Americold Logistics
AR Credit/.Collections 01/2013-08/2014
 Participates in proactive team efforts to achieve departmental and company goals
 Review rate disputes and compare to tariffs and work with specialized rating and billing department
to resolve
 Mediates between sales force, service centers and customers related to accounts past due
 Solve payment problems by gathering required paperwork from customer while assisting Cash
Applications with necessary backup to ensure payment is being applied correctly
 Run aging reports as well as distribute weekly report to sales,& senior management on any accounts
that have 30 days or more outstanding
 Make daily follow-up calls to sales personnel regarding discrepancies, customer credits , and
disputes
 Schedule necessary conference calls with sales and customers to resolve any discrepancies , over
credit limit issues or failure to pay issues resulting in bankruptcy, cash flow issues orslow pays
 Assist delivery service centers with driver collect releases
 Answer customer inquiries related to account balances and accounts past due
 Inform Operations of all potential credit risks discovered during collections process
 Manage production and distribution of accounts receivable and general ledger reconciliations as well
as month end reporting
 Review and approve credit reviews using Duns and Bradstreet
 Prepare accounts for write off

2. Rock-Tenn 11/2011-11/2012
Collections Analyst
 Ran aging reports as well as distributed weekly reports to area plant, sales personneland upper
management
 Prioritized customer calls;
 Made follow-up calls to plant and sales personnelregarding customer disputes and discrepancies;
 Met and exceeded monthly cash flow goals determined by management;
 Recorded detailed notes of all activity related to customer accounts;
 Made follow-up calls on previous collections efforts to ensure payments were received
as promised;
 Obtained and provided invoice copies to customers;
 Recommended accounts for credit review to credit analyst;
 Informed management of all potential credit risks discovered during collections process;
 Interacted with plant and sales personnelto obtain necessary information to collect balances;
 Developed and maintained positive working relationships with all customers within assigned A/R
portfolio;
 Recommend accounts for write-off;
 Recommend accounts for bad-debt reserve;
 Recommend accounts for payment plans;
 Participated in scheduled Collections Calls with plant and sales personnel;
 Provided Cash Application with requested information
McKesson Provider Technologies 4/2011- 11/2011
Collection Analyst – (Contractor)
 Maintained a constant focus on achieving and surpassing established collection targets
 Interfaces with sales support,customer service and other relevant parties in reconciling accounts to
facilitate resolution of issues identified by customers
 Escalated credit and collection issues to group leaders in a timely manner
 Attained individual and department goals in the areas of DSO and Cash Collections
 Provided AR account reconciliations as needed, statements,invoice copies with back up request
 Coordinated meetings with necessary parties to resolve delinquency issues
 Aligned all cash applications to proactively resolve unapplied cash issues
Ryder Transportation 7/ 2006- 8/2010
Collection Analyst
 On a daily basis,identified and contacted past due customers according to available resources
making an average of 50+ calls per day
 Managed account portfolios and performing credit analysis
 Processed credit memos, create monthly reports for month end
 Resolved disputed items by gathering facts and information from internal and external customers
and coding of the disputes in the NFUSION program
 Recommended action and continued to follow-up on delinquent accounts for support hold or write
off by documenting and providing appropriate collection accounts
 Provided AR account reconciliations as needed such as statements,invoice copies with requested
backup
 Interfaced with sales support,customer service and other relative reconciling accounts to facilitate
the ultimate resolution of issues identified by customers
 Provided timely, relevant and accurate reporting analysis of collection results against historical
and projected goals to group Team Lead and Directors on monthly basis
 Maintained constant focus on achieving and establishing collections targets
ADDITIONAL SKILLS
Microsoft office XP/2007, Power Point Access,Outlook, Internet, Quest Medicode- Powertrak, Corel
Word Perfect, J.D. Edwards, SAP, ORACLE, PeopleSoft