1. Summary
Highlights
Experience
Concetta Greiner
8750 NW 20 Court
Sunrise, FL 33322
Home: 954-749-5618
Cell: 954-347-4475
greiner.ca@gmail.com
I am a Professional with a wealth of knowledge and skills. As a Staff Accountant, I value building and maintaining strong
relationships in addition to placing integrity and confidentiality while collaborating across boundaries to ensure all core
functions are completed. Over the course of time, I held acquired a wealth of experience and skills from Telephone
Customer Service, Payment Research, Cashier Relationship and finally Global Billing Payment Services and recently
Inter-company. I am open for new challenges and opportunities to branch out across all fields of Accounting.
US GAAP principles
Ledger reconciliation
Financial reporting
Bookkeeping
Strong problem solving ability
Microsoft Outlook, Word and Excel
Excellent time management skills
Telecommunications knowledge
Committed to maintaining data integrity
Highly analytical
Six Sigma - Yellow Belt
Dedicated team player
Sarbanes-Oxley
FAS, Oraclem HFM
Accountant II, 02/2014 - Current
Tyco / Simplex Grinnell - Boca Raton, Florida
Responsible for monthly close process of 102 Intercompany accounts on various ledgers
Ensure Intercompany variance with affiliates meet Tyco I&S balance threshold for month-end.
Build and leverage collaboration with our affiliates, ensuring our accounts are balance and all appropriate trade
and non-trade are recorded and payments are processed.
Reduced closing time for monthly and quarterly close by by implementing new consolidation procedures,
revising and streamlining inefficient work procedures and incorporating automation software.
Creating and updating Standard Operating Procedures (SOP)
Inspired and influence - Develop strong peer relationship and foster engagement and commitment in others.
Collaborated across complex organizations structure to effectively accomplish and resolve inquiries.
01/1989 - 09/2013
American Express - Plantation , FL
Accountant II: (2006 to 2013)
Performed complex general accounting functions, including preparation of journal entries and month-end
account analysis.
Addressed and resolved complex and unexpected variances, which are reveal with daily reconciliation against
the remittance ledger.
Reviewed Accounting Clerks book entries to ensure accuracy of the G/L.
Reconciled bank statements to the related GL ensuring all captured remittances and returns are adjusted to
clients' accounts.
Reduced time and costs and increased efficiency by introducing new accounting procedures.
Assist with departmental audit reviews: quarterly/annually.
Projects: Impacting our Business Unit. Accounting for the entries: input/output of the implementations of the
systems upgrades. Participating in conference calls and meetings. Providing systems flows and feedback to
potential changes, and finally assist in the testing and review of the output.
Accounting Clerk/Analyst : (2002 - 2006)

2. Education
Verified details of transactions, including funds received and total account balances for variance line of business:
Corporate, Third Party Remittance
Balanced batch summary reports for verification and approval of all the journal entries: LAIDC, Lockboxes: NJ,
LA, Dallas.
Cashiers Department: (2000 - 2002)
Research customers payment disputes internally
Research Bank Advices: Debit/Credits received to our internal customer records for payment reversals, encoding
corrections and missing deposits.
Worked as a team member and cross-trained for other function outside of Cashiers.
Unidentified payment research - reviewing the image and utilizing all systems/databases to identify the remitter.
If identified rectifying the payment to the appropriate card-member card account. If not identified - the funds
were forwarded to Abandon Property.
Recon Customer Service: (1996 - 2000)
Researched and resolved payment and billing disputes with tact and efficiency.
Updated confidential customer information with accuracy and speed.
Contacted customers via telephone, email and mail with request for additional support and provide a final dispute
resolution status.
Built customer loyalty by placing follow-up calls for customers who reported issues.
Projects involvements - (1) CompUtilities: card-member's communication letter enhances. (2) Cardmember's
Statement Revision.
Telephone Customer Service: (1989 - 1996)
Responded to inbound calls with top notch service while maintaining a company set goal standard.
Provided accurate and appropriate information in response to customer inquiries.
Set up consumers' inquiries: payments, fees, interest, merchandise, etc.
Properly directed inbound calls in phone queues to improve call flow.
Card Product Specific - I was experienced in all card products; Personal, Gold, Platinum and
Company/Corporate Accounts.
Assisted with the development of the call center's operations, quality and training processes.: call monitoring of
new hires and new hire training.
2009 University Of Phoenix - Plantation, FL 33323, USA
Bachelor of Science BSB/ACC: Accounting
Representative Coursework: Accounting, Finance, Economic, Cost Accounting.
Completed with a GPA: 3.59