1. CELESTE POWERS
665 Alexandria Dr., Collierville, TN 38017 | (H) (901) 262-2266 | Celestepowers@mac.com
Summary
To contribute in a professional environment where my strong communication skills,
coupled with my strong desire to learn, may make the duties productive and enjoyable for both my
employer and me.
Experience
StoreManager 08/2012 to Present
Dixie Pickers – Collierville, TN
Provide customer service by greeting and assisting customers, and responding to customer inquiries and
complaints.
Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing
services for customers.
Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
Inventory stock and reorder when inventory drops to a specified level.
Formulate pricing policies for merchandise, according to profitability requirements.
Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when
appropriate.
Keep records of purchases, sales, and requisitions.
Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
Examine products purchased for resale or received for storage to assess the condition of each product or item.
Plan and coordinate advertising campaigns and sales promotions, and prepare merchandise displays and
advertising copy.
Office Assistant 01/2010 to 01/2011
Stickhead Lacrosse –Memphis, TN
Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and
personal computers.
Answer telephones, direct calls, and take messages.
Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions.
Communicate with customers, employees, and other individuals to answer questions, disseminate or explain
information, take orders, and address complaints.
Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
Make travel arrangements for office personnel.

2. Maintenanceand Repair, General 01/2001 to 01/2003
Sears Product Repair Services – Pensacola, FL/Memphis, TN
Perform routine preventive maintenance to ensure that machines continue to run smoothly, building systems
operate efficiently, or the physical condition of buildings does not deteriorate.
Inspect, operate, or test machinery or equipment to diagnose machine malfunctions.
Diagnose mechanical problems and determine how to correct them, checking blueprints, repair manuals, or
parts catalogs, as necessary.
Assemble, install, or repair wiring, electricalor electronic components, pipe systems, plumbing, machinery, or
equipment.
Inspect drives, motors, and belts, check fluid levels, replace filters, or perform other maintenance actions,
following checklists.
Repair or replace defective equipment parts, using hand tools and power tools, and reassemble equipment.
Record type and cost of maintenance or repair work.
Train and managemaintenance personnel and subcontractors.
Estimate repair costs.
Office and Administrative 01/2000 to 01/2001
Electrolux – Pensacola, FL
Confer with customers by telephone or in person to provide information about products or services, take or enter
orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments,
as well as actions taken.
Determine charges for services requested, collect deposits or payments, or arrangefor billing.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices
for returned goods.
Solicit sales of new or additional services or products.
Order tests that could determine the causes of product malfunctions.
InsuranceClaims Clerks 01/1998 to 01/2000
Medical Center Clinic – Pensacola, FL
Consistently met monthly quota for medical collections.
Accurately handled account management and account collections.
Excellent telephone and writing skills.
Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
Perform various administrative functions for assigned accounts, such as recording address changes and
purging the records of deceased customers.
Review insurance policy to determine coverage.
Prepare insurance claim forms or related documents and review them for completeness.
Teller 01/1997 to 01/1998
Regions Bank – Defuniak Springs, FL

3. Entrusted with handling safe deposit, vault, ATM, and night-drop.
Handled various documents necessary for loan processing.
Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts
agree, and that accounts have sufficient funds.
Enter customers' transactions into computers to record transactions and issue computer-generated receipts.
Process and maintain records of customer loans.
Resolve problems or discrepancies concerning customers' accounts.
Sales Coordinator 01/1996 to 01/1997
Electrolux – Pensacola, FL
Planned and scheduled meetings, processed sales orders, and handled cash.
Confer with customers by telephone or in person to provide information about products or services, take or enter
orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments,
as well as actions taken.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices
for returned goods.
Solicit sales of new or additional services or products.
CustomerService Representative 01/1992 to 01/1995
First Data Corporation MCI – Pensacola, FL
Confer with customers by telephone or in person to provide information about products or services, take or enter
orders, cancel accounts, or obtain details of complaints.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned
adjustments.
Refer unresolved customer grievances to designated departments for further investigation.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise,
refunding money, or adjusting bills.
Cashier 07/1989 to 08/1991
Winn-Dixie – Cantonment, FL
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is
adequate change.
Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers,
or optical price scanners.
Greet customers entering establishments.
Process merchandise returns and exchanges.
Maintain clean and orderly checkout areas and complete other generalcleaning duties, such as mopping floors
and emptying trash cans.
Issue trading stamps, and redeem food stamps and coupons.
Education

4. Associates Degree: Business Information Systems Jan 2006
Remington College -
GPA: 3.9
Business Information Systems
Universal Certification in Refrigeration: Jan 2002
TennesseeValley Technical -
General Studies/Business Jan 2001
PensacolaJuniorCollege -
General Studies/Business
Tate High School- Pensacola, FL
GPA: 3.5
Affiliations
Page Robins Adult Day Care (Administrative), GraceEvangelical (GEC Tech Team & ROM), East Shelby Church
Recreation Association (ESCRA), Collierville Middle School (PTA & Parent Volunteer), Developed Collierville Girls
Lacrosse Program (2009-2012), Director of CHS Girls Lacrosse, Tennessee Girls Lacrosse Association
(TGLA)-Secretary (2011-2014)