1. Candace L. Cheadle
611 1/2 33rd St. West Palm Beach Fl. 33407 ◊ 816.606.1503 ◊ cottonckc43@gmail.com
Objective:
Looking for an opportunity to build a comprehensive Technical Support environment, or enhance the ef
fectivenessof an existing department.
Professional Strengths:
*Exceptional telephone etiquette
*Patient and diligent
*Diverse PC knowledge
*Vast technical knowledge
 SKILLS
Resourceful computer technician with an extensive record of support in technical systemsand
services, troubleshooting, repair and configuration of software and hardware, workstations, se
rvers and interfaces.
 Accomplished professional skilled in network design, customer support and administration.
 Hands-on skills in variousLAN/WAN platforms, Ethernet and Token Ring topologies, and the T
CP/IP protocol.
Professional Experience:
K-Force- West Palm Beach Fl.
03/2015- 07/2015
Technical Support Representative- Temporary Position, seeking full time position.
 Remotely took over customer’s computers for repairs
 Ran Virus Can
 Clean sweep of the Hard Drive
Professional Experience:
Dish – Alvin, TX.
05/12 – 01/2014
Customer Service Representative/Technical Support Representative/Trainer
 Receive inbound calls assisting customers with Dish accounts.
 Upselling premium channels / Troubleshoot receivers
 Billing/Retention/ taking payments/setting up promise to pays
 Training new hires/side by sides/role play/and give feedback
Panasonic – Chesapeake, VA.
04/11 - 02/12
Customer Service Representative / Technical Support Representative
 Assisted customers / troubleshoot Plasma television
 Set up appointment time for in home tech visit
Contact servicer for status of television repair.

2. NCO – Kansas City Mo.0000000000000000000
07/02 – 06/09
Technical Support Representative
 Responsible for Customers with Cricket cell phone accounts, duties include
answering customer queries, problem solving and providing detailed information on
new products.
 Troubleshooting / billing / add / remove features
 Worked with new customers in the development of new accounts and the
implementation of new service.
Education:
Southeastern College
05/2015 - Current
Information Technology and Networking Administration