1. Eduardo R. Espinoza
9532 SW 1s t CT
Coral Springs, FL 33071
(954)404- 3655
Eddy.1993.ee @ Gma il.c o m
Targeting Bookkeeping, Data Entry, or IT
Computer Skills
 Operating Systems, Windows. (98/2000/XP/Vista/7).
 Working knowledge of computer hardware and software such as Microsoft applications.
 Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Access,Microsoft Visio, Microsoft
OneNote, Microsoft SharePoint.
 Relational Database and Oracle SQL.
 Cisco Router Configuration, Switch Configuration, IP Addressing,Sub-netting,LAN and WAN Setup,
Wireless Routing.
 PC support – Know functions of and how to replace RAM, processors,hard drive, on board and out board video
cards and network interface cards (NICs), video cards, peripheral devices.
Work Experience
- Reagan Wireless Corporation
o Hire Date 04/15/2015 – 05/17/2016
 Lift Driver.
 Sorting and Maintaining inventory count.
 Update inventory system.
 Data Entry.
 Phone repair tech.
- Global City Group LLC
o Hire Date 02/03/2014 – 04/08/2015
 Payday loan Collections agent.
 Handled four collection campaigns (fastcashtree.comnextminuteloan.com moneynow321.com and
rainofcash.com)
 Collections manager for four campaigns.
 Kept day to day reports.
 Made spreadsheetsof collections process.
 Some IT work.
 Worked with Epic loan systems.
- Toyota Financial Services/ Lexus Financial Services
o Hire Date 09/26/2011 – 01/20/2014
 Bilingual Collections Representative.

2.  Handled delinquent financial account.
 Excellent customer service Skills.
 Handled Scion Solution accounts.
 Escalations Representative
Education Experience
- ATC
 Tracking and reporting inventory updates within campus.
 Troubleshoot damaged computer systems.
 Hardware replacement.
 Perform various repairs including:
 RAM upgrade and replacement.
 Power supply replacement.
 General maintenance to include dusting and reseating of components.
 Troubleshoot various networks, rack and quad connectivity issues using cable testing and punch -down
equipment.
- Cisco Academy
 Extensive use of Cisco IOS to achieve various milestones to include:
 Created VLANs.
 Assigned multiple I.P addresses to various devices in the network.
 Configured sub interfaces to achieve VLAN functions.
 Created WAN connections between routers.
 Cisco Catalyst 2960 Series Switches.
 2900 Series Integrated Services Router.
 Implement IP addressing and sub-netting.
Basic Skills
 Adaptable to new technologies and capable of problem solving and troubleshooting any problems that may arise
with these new technologies.
 Able to type 37 – 48 wpm
 Telephone and email customer service.
 Oral and written communication in English and Spanish.
 Able to research and analyze the subjects provided; and produce accurate reports.
 Capable of working individually or in a team, possess great interpersonalskill.
 Quick learner.

3. Education
 J.P Taravella High School – Coral Springs, FL
Aug 2007 – June 2011
 Atlantic Technical High School – Coconut Creek, FL - Cisco Academy
Aug 2009 – May 2011
 Atlantic Technical College – Coconut Creek, FL – Accounting Clerk
Feb 2014 – Present
Achievements
 High School Diploma
 Network Support Services Certification