Robert Scales has over 20 years of experience in network engineering, data communications, and IT management. He has a variety of technical certifications including CCNA and Alcatel-Lucent Network Routing Specialist. He currently works as a Technical Service Desk Specialist for St. Lucie County Public Schools, providing technical support. Previously he has held roles as a Network Operations Team Leader, Circuit Tester, and Network Consultant for various telecommunications companies. He has a strong background in networking technologies, operating systems, and applications.
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Resume from Robert Scales
1. Robert Scales
13 Kumquat Drive
Jensen Beach, FL 34957
(484) 356-7850
scalesrd@mail.irsc.edu
Professional Summary
Problem solving professional with excellent network engineering and data communications skills.
Outstanding customer service and issue resolution techniques – scored 98% in Customer Service
and 100% in Telephone Etiquette on Prove It! Exam.
Strong experience in project management, team leadership, and technical consulting.
Well known for exemplary oral and written communication skills.
Certifications
Cisco Certified Network Associate – CCNA - Re-certified 11/2011.
Alcatel-Lucent Network Routing Specialist – NRS I - Certified 02/2012.
Technical Skills
Networking Technologies – Devices: Analog/Digital Modems, CSU/DSU’s, ISDN TSU’s; PTSN, ISDN;
SONET: T-1, T-3, OC-x, UPSR, BLSR; Protocols: TCP/IP, X.25, Frame Relay, ATM; Ethernet, LAN,
WAN, VPN; Routing and Switching Protocols: RIPv1, RIPv2, EIGRP, OSPF, BGP, and VLAN Trunking.
Operating Systems and Applications - Desktop Administration: Windows Pro, Server, and XP; Server
Administration: Active Directory, DNS, WINS, and DHCP; MS Office: Word, Excel, Outlook, and Visio;
Anti-virus: Symantec and McAfee.
Education
Indian River State College, Fort Pierce, FL
Future Bachelor Degree in Science IT Management and Cyber Security – 08/2016.
Highest Honors – Summa cum Laude – GPA 3.86.
Associate Degree in Arts – IT Management and Cyber Security – 06/2014.
Graduated with High Honors – Magna cum Laude – 3.84 GPA.
Associate Degree in Science – Computer Information Technology – 05/2013.
Graduated with High Honors – Magna cum Laude – 3.81 GPA.
CHI Institute, Broomall, PA
Associate Degree in Applied Science - Electronic Engineering Technology - 04/1994.
Graduated with Highest Honors – Summa Cum Laude - 4.0 GPA.
Military Service
US NAVY Six Years
Work Center Supervisor, Nuclear Reactor Operator, and Electronics Technician
Supervised ten personnel of a Reactor Controls Work Center in a Nuclear Propulsion Plant.
Monitored and operated a reactor control panel during shutdown and power operations.
Maintained and repaired naval reactor control instrumentation to the component level.
Awarded Good Conduct Medal and Battle Efficiency Ribbon.
Received an Honorable Discharge upon completion of obligated service.
2. Professional Experience
St Lucie County Public Schools, Fort Pierce, FL June 2016 - Present
Technical Service Desk Specialist
Provide technical support (phone, remote, & desk side) - including and system security;
application and operating system support; hardware maintenance of Dell Servers,
Workstations, Desktops, and Notebook computers.
Support and maintain Windows 7 and 10 Professional/Enterprise desktops.
Bartech Group for Guidant/FPL FiberNet, Miami, FL 2010 - 2012
Circuit Tester - NOC Engineer
Analyzing circuit designs and coordinating activities to test each circuit thoroughly to
ensure circuit performance meets the circuit requirements and specifications.
Implementing SONET equipment including: Nortel 3500s & Classic OC-48s, Lucent
DMXs, LU Optical Switches, and Infinera DWDM and Alcatel Lucent Nodes.
Implementing Ethernet services using: Alcatel Lucent switches, Juniper routers, Accedian
EtherNID and MetroNID; equipment commissioning; and layer 1, 2, and 3 testing.
Pomeroy IT Solutions for IBM/ATT – Amtrak, Philadelphia, PA 2006 - 2009
Network Operations Team Leader - Network Engineer
Managing Network Troubles, Tasks, and Changes – assigning jobs to team members;
providing administrative support for management and coworkers; and meeting SLA’s.
Installing, maintaining, and repairing telecommunications and networking devices.
Configuring and building network solutions - using Cisco Routers/Switches.
Administering and maintaining DHCP, DNS, X-Wall, and WINS Servers.
Monitoring, testing, troubleshooting and repairing networks using HP OpenView, Tivoli
Netview, Network Sniffers, Cisco Works, Fluke LAN/WAN Meter, and T-BERD.
Tracking and resolving troubles and changes using Service Center ticketing system.
Tek Systems for Comcast Corporation, Mount Laurel, NJ 2005
Network Consultant
Performed scheduled maintenance and IOS upgrades on broadband routers.
Tested broadband routers to ensure operability before and after maintenance.
Documented events and results of maintenance using Remedy ticketing system.
Aston Pharmacy Home Health Center, Aston, PA 2003 - 2005
Network Administrator and Technical Support Consultant
Administrated, configured, maintained, and repaired Windows XP Pro network - including
LAN, WAN, & VPN; Cisco routers & 3Com Switches.
Provided technical support (phone and desk side) - including anti-virus protection and
systems security; application and operating system support; hardware maintenance and
repair of Dell & Compaq Servers, Workstations, Desktops, and Notebook computers.
Consulted management on needed upgrades for computers and growth of network/VPN.
UUNET, a WorldCom Company, Bala Cynwyd, PA 1995 – 2002
Team Leader and Senior Data Communications Technician
Led engineering team by scheduling and assigning day-to-day tasks and projects.
Installed, maintained, and repaired data communications devices and internetworking
systems – using Analog/Digital Modems, CSU/DSU’s, ISDN TSU’s; PTSN, ISDN - BRI &
PRI; T-1, T-3, & OC-3; TCP/IP, X.25, Frame Relay, ATM, SONET; LAN, WAN, & VPN.
Configured and built network solutions - using Cisco & Nortel Routers/Switches.
Tested and troubleshot networks using Network Sniffer, Fluke LAN/WAN Meter, HP
Hammerhead Protocol Analyzer, T-BERD and TIMMS Set.
Opened, updated and resolved incidents using Remedy trouble ticketing system.
Worked with Telco – AT&T, MCI, Sprint, Verizon, and others to resolve circuit issues.
Recognized and awarded for outstanding customer service & excellent job performance.