1. Malaluan, Jervy E.
B3 L10 Moonstone St. Springville Classic Molino3, Bacoor, Cavite
Contact No: +639064643461
Email: jervy.malaluan26@gmail.com
Nick Name: Jervy Date of Birth: June 26, 1989
Age: 26 Place of Birth: Manila
Height: 5’8’’ Religion: Roman Catholic
Weight: 176 lbs. Civil Status: Single
TERTIARY (2005-2009)
BS Computer Engineer
AMA Computer College
AC & Sons Building, Alabang - Zapote Rd, Las Pinas, Metro Manila
Firstsource Solutions Ltd. (May 2011 – March 2015)
Plaza D, Northgate Cyberzone, Alabang Muntinlupa City
Technical Support Representative
 CPE Project Manager (May 2011 – March 2015)
 CPE Project Manager – Team Supervisor (December 2012 – March 2015)
Work specifications:
• Validation of order packages
• Ordering / Purchasing equipments via SAP
• Creates contract for professional services
• Coordinate with Internal teams and third party vendors for CPE delivery updates
• Responsible for providing and scheduling resources needed for activation and installation
• Responsible in submitting equipments for management, maintenance and generating goods receipt for vendor payment
• Responsible for providing project and resource management in support of installing and activating core and strategic
products via standard and non-standard processes
• Responsible for coordinating activities between the customer, branch/account team personnel, internal groups, and third
party client/vendor resources as needed
• Prepares and delivers customer implementation plans and provides customer and account team with updates and status
reports
• Coordinate and hosts meeting with customers, equipment vendors and internal teams. Ensures the customer is provided
with appropriate written and/or verbal confirmation of critical dates with the service delivery timeframe
• Offer suggestions to improve service delivery performance and ensure customer needs are being met
• Serves as the main point of contact for customer into Verizon during order life cycle
Comscentre Phil. (March 2015 – Present)
6th
floor, 6805 Multinational Bancorporation Centre, Ayala Ave., Makati City
Project/Provisioning Coordinator
Work specifications:
• Review order/project requirements by looking into different internal document
• Places the order for data services and POs for all hardware.
• Coordinate the ordering, supply and delivery of Cisco Collaboration products, data and services from various third party
PERSONAL INFORMATION
EDUCATIONAL BACKGROUND
WORK EXPERIENCE

2. suppliers.
• Validate, order and monitor the supply of hardware and software from various third party suppliers.
• Schedules and books installation and configuration of equipment
• Maintains the Project Controls
• Coordinates training for the customer’s training team.
• Communicates project meeting agenda’s, minutes and status updates to stakeholders.
• Coordinates engineering resources during onsite and cutover activities.
• Reviews and actions all project correspondence.
• Responds to customer requests and inquiries through phone, e-mail, internet, and other electronic means; and where
applicable service those needs via direct action or establishing a workflow for action initiation by the Projects and
Installation Team, or other teams within Comscentre through ticket logging via Comscentre’s CRM and other systems.
• Ensure that all customer expectations are met or exceeded through responses according to mode of communication,
customer type, and nature of the request and urgency of request.
• Produce reports and documentation.
• Computer literate
• Good communication skills
• Good order and Project Management skills
• Strong time management skills
• Team player and Goal oriented
• Good interpersonal, Multi-tasking and Analytical skills
• Can work under pressure and with minimal supervision; able to work independently
• Knowledgeable in SAP system
Ma. Menri Capuyan
Team lead, Firstsource Solutions Limited
+639228811004
Arnielyn Santos
Project Coordinator, Comscentre Pty Ltd
+639178566198
Dave Parducho
Project Coordinator, Verizon Enterprise Solutions
+63175013283
I hereby affirm that all information stated above are true and correct up to the best of my knowledge.
____________________
Jervy E. Malaluan
SKILLS
CHARACTER REFERENCES