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Troy Abner Valdez
tvaldez@psgglobal.com
09772996465
https://ph.linkedin.com/in/troyvaldez10
Talent Acquisition Specialist
PSG Global Solutions
(November 2016 – Present)
• Sourcing of suitable applicants by conducting research on job boards,
applicant tracking systems, company web sites etc.
• Recruiting passive candidates through phone calls, emails, and
general relationship-building
• Conducting pre-assessment calls with candidates, verifying different
items such as qualifications, availability, and compensation
requirements
• Organizing and keeping of candidates’ files, tracking their activities,
opportunities, and references
• Maintaining a record of candidates sourced through the SS Tracker
• Creating end of day reports of productivity and results
Senior Customer
Service/Technical Support
Synnex-Concentrix (Bell Canada)
June 2015 – October 2016
• Provide Customers with basic troubleshooting steps with regards to
BELL HOME PHONE, INTERNET AND TV.
• Provide Solutions to Customers with Complex issues regarding
BELL HOME PHONE, INTERNET AND TV.
• Handles Billing Concerns.
• Handles Payments and Payment Concerns.
• Provide Product Information to Customers with regards to BELL
HOME PHONE, INTERNET AND TV.
• Modify Customer's packages for HOME PHONE, INTERNET AND
TV
Network and Systems Specialist
TPG Corporation
September 2009 – June 2015
• Ensure that the Integrated System is working efficiently and accessible to all.
• Assist in uploading of the details of the settlement checks in the Integrated
Liquification System.
• Handle the scanning, uploading and maintenance of liquification servicing
documents and ensure its availability for electronic retrieval.
• Handle the installation and trouble-shooting of computer hardware and software.
• Ensure that the local area network and internet connection is up and working
appropriately.
• Monitor regularly the performance of the internet connection.
• Coordinate with the local Internet Service Provider (ISP) should there be outages
or troubles requiring immediate resolution.
• Coordinate with supplier and/or contracted service provider for appropriate repair
and maintenance of all hardware.
• Perform daily the required data and systems back-up.
• Assist the Systems and Data Administrator in implementing data back-up and
recovery procedures.
• Develop and implement appropriate maintenance and monitoring procedures to
ensure availability and efficient performance of network systems.
• Assist, if need be, handling Plan holder’s concerns and queries.
Bachelor of Science in
Information Technology
Major in Computer Programming
Nueva Ecija University of Science and Technology
2004-2009

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Troy Valdez

  • 2. Talent Acquisition Specialist PSG Global Solutions (November 2016 – Present) • Sourcing of suitable applicants by conducting research on job boards, applicant tracking systems, company web sites etc. • Recruiting passive candidates through phone calls, emails, and general relationship-building • Conducting pre-assessment calls with candidates, verifying different items such as qualifications, availability, and compensation requirements • Organizing and keeping of candidates’ files, tracking their activities, opportunities, and references • Maintaining a record of candidates sourced through the SS Tracker • Creating end of day reports of productivity and results
  • 3. Senior Customer Service/Technical Support Synnex-Concentrix (Bell Canada) June 2015 – October 2016 • Provide Customers with basic troubleshooting steps with regards to BELL HOME PHONE, INTERNET AND TV. • Provide Solutions to Customers with Complex issues regarding BELL HOME PHONE, INTERNET AND TV. • Handles Billing Concerns. • Handles Payments and Payment Concerns. • Provide Product Information to Customers with regards to BELL HOME PHONE, INTERNET AND TV. • Modify Customer's packages for HOME PHONE, INTERNET AND TV
  • 4. Network and Systems Specialist TPG Corporation September 2009 – June 2015 • Ensure that the Integrated System is working efficiently and accessible to all. • Assist in uploading of the details of the settlement checks in the Integrated Liquification System. • Handle the scanning, uploading and maintenance of liquification servicing documents and ensure its availability for electronic retrieval. • Handle the installation and trouble-shooting of computer hardware and software. • Ensure that the local area network and internet connection is up and working appropriately. • Monitor regularly the performance of the internet connection. • Coordinate with the local Internet Service Provider (ISP) should there be outages or troubles requiring immediate resolution. • Coordinate with supplier and/or contracted service provider for appropriate repair and maintenance of all hardware. • Perform daily the required data and systems back-up. • Assist the Systems and Data Administrator in implementing data back-up and recovery procedures. • Develop and implement appropriate maintenance and monitoring procedures to ensure availability and efficient performance of network systems. • Assist, if need be, handling Plan holder’s concerns and queries.
  • 5. Bachelor of Science in Information Technology Major in Computer Programming Nueva Ecija University of Science and Technology 2004-2009