1. JOAN R. GROVE
570 Thornhill Dr, Apt 116
Carol Stream, IL 60188
(630) 788-5312 (cell)
jrgrove59@yahoo.com
Summary:
• 10+ years of experience at a service-oriented corporate office (Nalco Chemical Co)
• Self-motivated administrative support, customer focused, and quality-minded
• Excellent interpersonal skills, strong oral and written communication ability
• Team player who can work effectively independently or as part of a group
Skills:
Computer proficient, proven organizational strengths and attention to detail
Word, Excel, PowerPoint, Access, Outlook, Lotus Notes, SAP
Education:
Some college classes: computer software, psychology, business management, organizing
Professional Experience:
Various Contract Assignments 05/2004-06/2015
Data Entry, Administrative Assistant, Customer Service
Studler, Doyle & Co. 12/2006–10/2008
Administrative Assistant
• Typed reports, letters, and various correspondence
• Scanned and formatted documents to send by e-mail
• Proofed and assembled documents for reports
• Data entry on Excel for analysis by accountants
Meier Clinics 10/2002–09/2003
Biller and Collector, Billing and Collections Department
• Posted payments and receipts into InfoSys system in a timely manner
• Made appropriate adjustments to managed care accounts based on contracted rate
• Interacted with providers and front office staff to maintain patient file information
• Printed and mailed out insurance claims and patient statements
Nalco Chemical Company 02/1981–04/2002
Senior Clerk, Benefits Department, 1999-2002
• Processed retiree, new hire and terminations into HR SAP database
• Established and maintained annuitant accounts
• Reconciled monthly bank reports to ensure accurate annuity payment information
• Coordinated set-up, catering, and equipment needs for department functions and meetings
• Responded to incoming phone inquiries from employees and retirees
Clerk, Facilities Management, 1998-1999
• Maintained master corporate facility conference room schedule
• Arranged set-up, catering and equipment needs for corporate meeting rooms
• Scheduled Research facility tours for internal and external visitors
• Cross-trained and provided back-up for switchboard operators as required.
Lead Word Processing Operator, Word Processing Department, 1983-1998
• Prioritized, assigned and coordinated corporate word processing projects
• Trained staff on new technology as introduced
• Proofread completed projects prior to return ensuring quality and minimal return rate
• Consistently returned large, detailed projects in requested time frame
• Designed Word Processing Department forms to increase accuracy and efficiency

2. Joan Grove’s Resume 2
General Clerk, Compensation and Benefits Department, 1981-1983
• Provided support for reporting needs of department

3. Joan Grove’s Resume 3
Contract Assignment Details:
Main Street Organization of Realtors / A.N.D. Staffing 04/2015–06/2015
Data Entry
• Helped prepare handouts and supplies for classes
• Helped cleanup before and after classes
• Input data from evaluations of classes into computer and prepared and graded tests
• Used Word, Excel, Rapattoni, Scantron
Liberty Mutual Insurance / Insurance Overload Services 06/2014–07/2014
Salvage Insurance Assistant
• Created and sent out Salvage Department letters and forms to clients in total loss claims using the
company’s Navigator System.
• Used Navigator, Excel, Copart website
Albertsons Inc./SUPERVALU / Ajilon Professional Staffing 05/2014-05/2014
Data Entry
• Filing and entered data into Excel worksheets
Morton Salt Company / AppleOne Employment Services 01/2014-02/2014
Customer Service Rep
• Copied data from daily reports into Excel worksheet to enable other reports to be run.
• Called customers to confirm availability of delivery of road salt to business.
• Manually sorted invoices.
Elevance Renewable Sciences / AppleOne Employment Services 10/2013–12/2013
Data Entry
• Entered over 3,000 vendors and materials data into SAP for start-up of accounting systems from previous
system.
Liberty Mutual Insurance / Insurance Overload Services 11/2012–03/2013
Salvage Insurance Assistant
• Created and sent out Salvage Department letters and forms to clients in total loss claims using the
company’s Navigator System.
• Helped send out paperwork by UPS, to salvage companies so they could sell total loss vehicles.
• Helped with data entry in Excel spreadsheets on project for Hurricane Sandy project.
• Contacted lien holders of vehicles to obtain release of liens and noted in Navigator system as well as in
Excel spreadsheets.
• Used Navigator, Excel, Copart website, and NY DMV website.
Metlife / AppleOne Employment Services 12/2011–08/2012
Administrative Clerical/Data Entry Clerk
• Worked on project to match-up deceased persons on SSDI with employees with MetLife paid-up life
insurance policies
• Project involved approx. 16,000 matches, of which 8,300 were valid and over 3,100 went to Liability or
responses were sent to relatives
• Verified data on spreadsheets with databases and websites
• Researched on internet to locate relatives for open claims
• Entered data in spreadsheets and database
• Created and mailed letters
Tellabs Operations, Inc / RJ2 & Associates 07/2009–11/2009
Document Support
• Assisted in auditing document control records to ensure accuracy during migration
Unilever Food Solutions / Ajilon Finance 07/2006–09/2006
Customer Service
• Entered data into spreadsheets for reports

4. Joan Grove’s Resume 4

5. Joan Grove’s Resume 5
Contract Assignment Details: Cont’d
Hallmark Services, Corp. / Office Team 02/2006
Data Entry
• Entered data in database
Conagra Foods / Financial Temps 11/05–01/06
A/R Clerk
• Verified customer payments with invoices, researching invoices and checks
Nalco Company / Kelly Services 05/04–02/05
Customer Service
• Entered orders into the computer, verified data with rep or district office
• Checked all account numbers, location numbers, and special instructions

6. Joan Grove’s Resume 5
Contract Assignment Details: Cont’d
Hallmark Services, Corp. / Office Team 02/2006
Data Entry
• Entered data in database
Conagra Foods / Financial Temps 11/05–01/06
A/R Clerk
• Verified customer payments with invoices, researching invoices and checks
Nalco Company / Kelly Services 05/04–02/05
Customer Service
• Entered orders into the computer, verified data with rep or district office
• Checked all account numbers, location numbers, and special instructions