1. Chris Summers
2206 S. Overton Ave., Independence MO. 64052 (830) 400-2423
Capabilities
Detail oriented with exceptional recordkeeping skills. Able to identify, investigate and correct discrepancies.
Excellent computer skills and top notch customer service. Eight years experience in the construction
industry and over twenty years in customer service and management. Work well under pressure and excel
in meeting deadlines.
Experience:
Bear Communications: November 2013 - Current
Quality Assurance Manager, Google OSP
• Developed and managed all aspect of quality program for construction project
• Directed and trained 5 quality supervisors to properly inspect project requirements
• Solicited sub-contractors to perform duties as needed
• Arranged with city and state officials inspections and approvals for aspects of construction project
• Delegated work packages to subcontractors and supervisors for completion
• Prepared meetings with client and management to review progress and ensure project
requirements met and / or exceeded expectations and deadlines
• Reviewed cited deficiencies in the field and delegated for correction or submitted dispute based on
installation specifications.
• Verify contractor’s daily construction vs. invoicing and approve for payment accordingly
• Accurately document construction by indicating locations and layout for any materials used
(redlines) by calculating materials and footages on grid maps provided by engineer – CAD
documents
Center RV & Rentals *contracted labor: July 2012 – September 2013
Property Manager
• Successfully operate and manage RV park plus 11 other rental homes
• Responsibly manage day to day operations
• Maintain properties as well as contract professional help as needed
• Collect rent weekly from tenants
• Maintain accurate records for all income and expenses from necessary purchases
Wholesale Mobile Homes *contracted labor: February 2011 – September 2013
Executive Sales Representative
• Sales of RV’s, Park Models and Mobile Homes
• Consulted with investors and developers to make educated decisions and build man camps for
workers
• Knowledgeable in the construction and operation of housing, including ability to read/understand
blueprints and or schematics
• Worked closely with city officials for investors on projects so that all city ordinances and state laws
were complied with.
• Arranged the permitting, delivery, set up, and utility hook-up for customers’ homes
• Responsible for home inspections and reporting to manufacturer for any defects

2. Cavco Industries: May 2007 - February 2011
Sales Coordinator
• Work directly under General Manager and Sales Manager for marketing of homes, ad campaigns,
web site updates, and retailer education
• Provide clients with accurate factual information utilizing appropriate resources regarding home
construction standards and materials.
• Provided factory tours to customers to educate about product and construction
• Developed and updated management reporting system that maintained accounts and budget and
purchasing information
• Keep management informed and provide insight on detected sales and or product information
• Manage department budget and purchasing
• Researched, developed and marketed entire line of park model cottages
University Hospital: February 2006 - April 2006
Insurance Appeals Specialist
• Audited provider contract with private health insurance(s) then negotiated payment for non paid
and underpaid claims. Collected over $260,000.00 within first 30 days for past due claims from
medical bills hospital previously considered bad debt.
• Arranged and conducted meetings with insurance representatives to clarify and amend the hospital
contracts for services.
Blue Cross Blue Shield of Illinois: 1991-2006
Senior Marketing Representative
• Developed positive relationships with brokers and group employers by being proactive in
day-to day client services and anticipating client needs and responding to questions and issues
in a timely manner
• Consulted with over 120 Illinois businesses on a variety of healthcare products. Reviewed
and analyzed client exposure and recommended appropriated products and services
• Provided on sight support to businesses for employee health insurance enrollment,
benefit and claim questions or concerns
• Responsible for growth of assigned book of business as well as client retention goals.
Maintained an average of 97% retention of book of business
• Provided recommendations for overall complaint handling Inspected claim payments for accuracy,
as well as provided the appropriate feedback to team members who processed the claim(s)
• Examined contract language to determine if procedures were covered within the scope of the
benefit plan
• Obtained and reviewed medical records to determine eligibility, appropriate coding, and the proper
benefit level for services received
• Applied my knowledge of the industry, terms and procedures and systems while serving as a role
model and mentor
• Analyzed employee performance, instituted training programs (resulting in 9/10 trainees completing
course with 92% or better accuracy rate)
• Coordinated feedback sessions with employees establishing obtainable goals
• Assisted providers with claim filing procedures

3. Fluent with Excel, Word, Power Point, Publisher, Lotus Notes, Outlook, and other Microsoft programs