This document contains a summary of Samik Ranjan Roy's professional experience and qualifications. He has over 10 years of experience in pre-sales, project execution, ERP implementation, client relationship management, training, and technical support. Currently he works as a Senior Techno Commercial Manager at FACT Software in Dubai, where he oversees ERP/CRM implementation projects, provides technical support, and ensures projects are completed on time and on budget. He has a B.Com degree and certifications in Oracle and programming.

1. SAMIK RANJAN ROY
+971-565053773
sam.roy@outlook.com
Oriental House #1, Flat No. 304 (I), 3rd Floor, Bank Street, Dubai, UAE
 A competent professional with 10 years of experience in:
~ Pre Sales ~ Project Execution ~ ERP Implementation
~ Client Relationship Management ~ Training ~ Liaison & Coordination
~ MIS Reporting & Documentation ~ Technical Support ~ Testing
 Experienced in supervising project progress as per scheduled deadlines for various tasks and taking necessary steps to
ensure completion within time, cost & effort parameters
 Motivated and self-directed professional that can operate within proper guidelines
 Proficient in providing support including procedural documentation and relevant reports
 Demonstrated abilities in handing client for ERP/CRM consultation, implementation and technical support
 An innovative, loyal & result-orientated professional with strong planning, communication, interpersonal, people
management & negotiation skills
AREAS OF EXPERTISE
 Implementing project plans within pre-set budgets and deadlines and balancing technical solutions.
 Overseeing timely delivery of quality technical support service to clients.
 Looking after end-to-end management of multiple projects, monitoring progress of project as per schedule and ensuring
timely completion & delivery of project to the client.
 Providing solution strategy (pre-sales) support which involves conducting demonstrations of the products and briefing
the client on the feedback.
 Monitoring and maintaining the computer systems and networks of an organization.
 Planning and organizing knowledge sharing sessions to develop competency and resources.
 Rendering high-end technical support on systems and ensuring high end-user satisfaction levels through solution of their
problems.
 Interacting with clients & providing them best solutions involving evaluation & definition of scope of project and
finalization of project requirements.
Professional Profile IT Operations Management Professional
EDUCATION:
 B.Com. from University of Burdwan in 2006
 12th from West Bengal Council of Higher
Secondary Education in 2003
 10th from West Bengal Board of Secondary
Education in 2001
Other Credentials:
 Certification Course on Oracle 9i from NIIT
 Advance in Programming Certification Course from
NIIT
IT SKILLS:
 Well versed with:
o Oracle 9i, SQL
o MS Office
o Internet Applications

2. CAREER REVIEW
Apr’11 – Till Date: FACT Software
Growth Path / Deputations
Apr’11 – Mar’14: Technical Support Executive - FACT Solutions India Pvt. Ltd. (Previously known as Vedika Software Pvt. Ltd.)
Mar’14 – Till Date: Sr. Techno Commercial Manager - FACT Software, Middle East FZ LLC
Role:
As Sr. Techno Commercial Manager
 System Development Lifecycle including Project Business Case, Project Schedule and Plan, Testing and Issue Resolution.
 Interacting with the client to execute the project; carrying out pre sales requirement study.
 Collaborating with internal functions like sales, product management, internal training programmers and operations.
 User Access Security.
 End User Training Curriculum design.
 Managing support issues within a Global Service Delivery Organization as 2nd and 3rd-Level.
 Closely work with Segments and HQ functions to ensure that business solutions are aligned.
 Implementation of Taxation as VAT, Service Tax, Excise Duty etc. as per law of the land.
 Financial and costing support.
 Undertaking activities related to:
o Training an implementation & technical support service.
o Internal training, knowledge sharing and preparation of the system study & implementation documents
o Demonstration of software as per the specific requirement of the prospect
 Looking after planning of implementation of ERP/CRM system as per business requirement of the client in various business
operations like Finance, Accounts, Account Receivables, Account Payables, Inventory & Warehouse Management and
Payroll Module
 Extending support and training to the existing clients
 Responsible for ensuring high quality and up-to-date documentation exists for all service arrangements
 Conducting functional & operational testing of the product and filling of BUG’s to Research & Development Team as an
Internal Consultant/Senior Project Consultant, activities for the ERP / CRM System Implementation will include.
Highlights:
 Merit of being transferred from FACT Solutions India Private Limited to FACT Software Middle East FZ LLC
 Efficiently handled client for ERP consultation, implementation and technical support
As Technical Support Executive
 Looked after training an implementation and technical support service all over India
Mar’06 – Mar’11: Premco Rail Engineers Limited as MIS Executive
Role:
 Monitored daily functions of the staff and ensured productivity & checking the quality of the output
 Accountable for managing payroll and ensuring accurate, timely & efficient distribution of salaries
 Coordinated with relevant IT-related information to superiors
 Administered, oversaw and controlled data resources in an organization
PERSONAL DETAILS
Date of Birth: 21st
November, 1984 | Linguistic Abilities: English, Hindi and Bengali
Location Preference: Anywhere