1. Love-Hoffman1
Sunshine Hoffman-Reed
PO Box 245, Haysville, KS, 67060
Cell Phone: 316-807-5405
S.LoveHoffman@gmail.com
Summary
Very positive, creative person with five years of experience in a fast paced, hectic, changing
work environment.
Skills
Clerical
• Filing systems
• Phone etiquette
• Interpersonal communications.
• Sales Experience (Face to Face and Cold Calling)
• Can take shorthand
• Use of an electronic register
Software
• Microsoft Office Word, Excel and PowerPoint (Via Computer and mobile devices)
• Ability to type 40 WPM; experienced with data entry and 10-key.
• TrakQuip, CRM, Sage 100, Bartender, SIMs, and H&R Block works systems.
• Cox Cable basic systems (TV and Internet namely ETA Direct)
Author
• Published Author – Aurora 2015
• Writing, Editing, Publishing, Marketing, and Advertising (Facebook page, YouTube channel,
and Amazon.com)
Other
• Crowd Control Certified through SMG
• Trained GAD Tech
• Food Handler Certified through the State of Kansas
Experience
Alberto’s Pizzeria Buffet 4/2015-
Present
Manager
• Food Handler Certified
• Make schedules
• Interview and hire new employees.
• Make shopping lists
• Train new employees
• Cook pizzas, including all preparation from making dough to cutting
• Keep the restaurant clean
• Wash dishes
• Run register
• Teach owner how to use computer
2. Love-Hoffman2
H & R Block 12/2015-4/2015
Customer Service Professional (Receptionist )
• Greet clients as they enter
• Schedule appointments, Check clients in, And arrange call backs using Appointment
Manager
• Process payments
• Assist with keeping the office looking professional
ACT American Cable and Telephone 08/2015-11/2015
GAD Technician
Able to make a Cable wire end in under 2 minutes.
Can diagnose minor connection problems and correct them
Leave the job looking neat and tidy
Make most connections without having to disrupt the customers possessions or everyday life
Intrust Bank Arena (SMG) 01/2014-09/2015
Parking Lot Attendant
• Preferred guest conflict resolution specialist
• Designated Trainer
• Crowd Control Certified
• Direct people where they can park; selling parking permits and minor crowd control
• Certified to run all of IBA’s parking areas, have worked every lot during one event
RedGuard (through Express Employment Professionals) 07/2014-08/2015
Asset Management Support/Janitorial Services
Created process manual for all jobs completed for the Asset Management role
Created and managed several spreadsheets to track utilization and asset management metrics
Receive/process purchase orders
Setup new customers
Update modifications completed on buildings
Adjust buildings by transfer tickets
Update daily pickup/delivery statuses in TrakQuip
Weekly Work In Progress updates
Monitor service request sheets
Communicate with departments and Customer to ensure satisfactory delivery
Assist in accounting/Operations departments as needed
Able to use the operating system TrakQuip, CRM, Sage 100, and Bartender
Access to company credit and cell phone
Ability to clean offices and restrooms
Knowledge of cleaning supplies and how to use a backpack vacuum
Farmers Insurance 08/2013-11/2013
Telemarketer/ Receptionist
• Designated Trainer
• Would make between 90 and 300 calls in a four hour time frame
• Conducted cold calls and added the calls into SIMs (the Operating System for Farmers)
• Add prospects into SIMs
3. Love-Hoffman3
• Scheduled appointments for agents
• File consumer reports and resumes
• Direct marketing
Stalnaker Hall (Drake University) 02/2013-05/2013
Front Desk Receptionist
• Take care of student’s needs
• Worked the night shift, often in charge of dorm security and enforcing rules
• Sort, alphabetize and send out mail/packages
• Clean desk space and monitor keys, tools, and student areas in the dorm
• Assist with other clerical duties as needed
Johnston Law Office 07/2012-08/2012
Administrative Assistant
• Created the spreadsheet used for organizing client information
• Confidential data entry of client information
• Sort, alphabetize, and pack files
• Answering of phones and other clerical duties as needed
Vector Marketing 07/2012
Sales Associate
• Performed face-to-face sales with consumers interested in purchasing Cutco Products
• Took all required classes and was awarded an Ice cream scoop for sales
New Medical Health Care 01/2012-5/2012
Job Shadowing
• Listening and watching doctors in action
• Learned some medical terminology
• Was shown how to handle confidential information
• Attended several meetings with doctor about different medications
Education
Drake University 08/2012-05/2013
Writing/Pre-medical
Campus High School 08/2008-05/2012
High School Diploma
Achieved - Kansas Honor Scholar