Delucia Resume Nov2015
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Diana Delucia has over 10 years of experience in customer-centric roles in the mortgage lending industry. She is currently an office manager at Diablo Services where she oversees workflow, communicates with customers, and provides bookkeeping services. Previously, she held several roles at mortgage lenders such as senior loan processor, automated underwriting analyst, and account manager where she managed loan processes, developed new systems, and ensured compliance. She has strong attention to detail, communication, and project management skills.
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Delucia Resume Nov2015
- 1. Diana Delucia 9799 Davona Drive, San Ramon, CA 94583 | 925.548.7125 | dianadelucia01@gmail.com Key Abilities CUSTOMER-CENTRIC COMMUNICATION · Over 10 years’ experience coordinating customer-facing efforts in high volume, cross-functional environments DETIAL-ORIENTED PROJECT MANAGEMENT · Extensive attention to detail in reviewing data, managing projects and supporting teams SELF LEADERSHIP · Initiate and support in the development of processes and programs that improved productivity and effectiveness INDUSTRY EXPERTISE · Unique combination of Mortgage Lending, software implementation (user side), and Customer Service experience Experience OFFICE MANAGER | DIABLO SERVICES | MAY 2008-CURRENT · Oversee and manage workflow and office logistics · Communicate effectively with customers estimating and ordering services · Implement automated invoice and inventory system · Provide bookkeeping services including state sales tax, federal taxes, employee paychecks, P/L statements SENIOR LOAN PROCESSOR | E-LOAN, INC | OCTOBER 2005 – JANUARY 2008 · Reviewed all elements of residential loan application files to verify accuracy · Achieved and maintained an excellent professional relationship with borrowers, credit bureaus, title and appraisal vendors · Submitted mortgage loans and managed all quality control and shipping issues on A-Paper loans · Consistently and successfully closed top numbers in 20 days or less AUTOMATED UNDERWRITING ANALYST | OPTION ONE MORTGAGE | AUGUST 2004 – OCTOBER 2005 · Developed processes for new department as well as interviewing all new hires · Acting team lead of customer support department for prequalification and automated underwriting engines · Analyzed accuracy of underwriting guidelines, rate sheets and enhancement requests for underwriting engine · Registered external brokers for use of prequalification engine and administered quality assurance testing for all functional and rules based changes to the engines ACCOUNT MANAGER | FREMONT INVESTMENT AND LOAN | MARCH 2004 - JULY 2004 · Managed pipelines for three account executives in a sub-prime wholesale environment · Ensured accuracy of all broker documents and verified all loans complied with legal standards · Created and implemented new loan submission process, increasing efficiency
- 2. Page 2 LOAN PROCESSOR | E-LOAN, INC | JANUARY 2003 – NOVEMBER 2003 · Submitted loans for pre-approval, formal approval and funding · Developed and maintained strong relationships with all outside vendors, including title and appraisal as well as communicating with borrowers on any pending condition status · Processed and closed pipelines of more than 40-50 loans per month from submission through shipping to investors DOC DRAWER | E-LOAN, INC | MAY 2001 – DECEMBER 2002 · Scheduled loan closing and compiled and typed loan closing documents · Managed and trained new hires as well as assisting them to achieve significant improvements in their productivity · Reviewed all approved mortgage loans to ensure all conditions were met prior to closing along with completing final verifications of employment · Achieved record breaking numbers monthly and won Employee of the Month status multiple times Education ASSOCIATES | 2000 | DIABLO VALLEY COLLEGE · Major: Business HIGH SCHOOL DIPLOMA | 1998 | SAN RAMON VALLEY HS Skills MICROSOFT® OFFICE – WORD, OUTLOOK, EXCEL, POWERPOINT. EMPOWER, UNIFORM AND CALYX POINT SYSTEMS AS WELL AS DU/LP AND OTHER AUTOMATED UNDERWRITING ENGINES. EXCELLENT ORAL AND WRITTEN COMMUNICATION.