Nhoel Adajar is seeking a position in customer service or technical support to further develop his career. He has over 15 years of experience in these fields, having held roles such as Lead Product Specialist, Team Leader, and Technical Support Representative. His experience includes handling escalated support cases, delivering reports, facilitating training, and managing teams and projects. He is skilled in troubleshooting hardware and software issues, installing systems, and providing guidance to colleagues.
Resume expands over 20 years of experience in the Information Technology sector with major emphasis in Data Storage Management for Dell / EMC across all platforms servicing major Fortune 500 companies. All references furnished upon request.
To secure a position as a IT service Desk in growing organization that will challenge my skills, analytical and problem solving abilities. Excel in this progressive networking environment to the fullest my potential having 6 years of experience in networking.
Keynote - Conversion Rate Optimization - The Four Pillars of Building Instant...E-Commerce Brasil
Keynote - Conversion Rate Optimization - The Four Pillars of Building Instant Trust Online - Slides de Tim Ash/ Conversion Conference. Fórum E-commerce Brasil 2012
Vernon Bubb, LinkedIn, Association of Sales Professionals - Annual Conference...LinkedIn Sales Solutions
The Sales profession is evolving.
In a world where personalization is rapidly becoming the standard, we’re quick to reject anything that feels generic or impersonal. Buyers no longer have patience for the tried and true sales tactics you’ve been using for years. For sales and marketing professionals, this presents a new set of challenges.
Discover how your peers are conquering these challenges in the new sales era and how social selling can become a competitive advantage for you and your company.
Comparison of features on the Top 3 United Kingdom Real Estate Portal Agency...Realty Profiler
Link Me In Guide’s solutions help real estate professionals save time and money building valuable relationships.
Link Me In Guides profile transformation solutions effectively enables the agent to BUILD TRUST AND CREDIBILITY during the prospects 1st impression of their profile. This makes it EASIER for a buyer or seller TO QUALIFY AND TRUST THAT AGENT as the best candidate to represent what will often be the largest single financial transaction of their life.
Link Me In Guides’ team of LinkedIn Guides, LinkedIn Specialists and LinkedIn Networkers specialise in LinkedIn profile writing, LinkedIn keyword optimisation, LinkedIn lead generation, LinkedIn research, LinkedIn SEO and LinkedIn networking for real estate professionals. With more than 30,000+ hours of LinkedIn real estate consulting experience, we pride ourselves to be the most experienced team of LinkedIn real estate specialists in the world.
If you are a market-leading real estate portal or real estate marketing solutions provider – we want to partner with you.
Specialities: LinkedIn Profile Optimisation, LinkedIn Keyword Optimisation, LinkedIn Lead Generation, LinkedIn Networking, LinkedIn Research, LinkedIn Keyword Tagging, LinkedIn Groups, LinkedIn Invitations, LinkedIn SEO, Canada, Real Estate.
Resume expands over 20 years of experience in the Information Technology sector with major emphasis in Data Storage Management for Dell / EMC across all platforms servicing major Fortune 500 companies. All references furnished upon request.
To secure a position as a IT service Desk in growing organization that will challenge my skills, analytical and problem solving abilities. Excel in this progressive networking environment to the fullest my potential having 6 years of experience in networking.
Keynote - Conversion Rate Optimization - The Four Pillars of Building Instant...E-Commerce Brasil
Keynote - Conversion Rate Optimization - The Four Pillars of Building Instant Trust Online - Slides de Tim Ash/ Conversion Conference. Fórum E-commerce Brasil 2012
Vernon Bubb, LinkedIn, Association of Sales Professionals - Annual Conference...LinkedIn Sales Solutions
The Sales profession is evolving.
In a world where personalization is rapidly becoming the standard, we’re quick to reject anything that feels generic or impersonal. Buyers no longer have patience for the tried and true sales tactics you’ve been using for years. For sales and marketing professionals, this presents a new set of challenges.
Discover how your peers are conquering these challenges in the new sales era and how social selling can become a competitive advantage for you and your company.
Comparison of features on the Top 3 United Kingdom Real Estate Portal Agency...Realty Profiler
Link Me In Guide’s solutions help real estate professionals save time and money building valuable relationships.
Link Me In Guides profile transformation solutions effectively enables the agent to BUILD TRUST AND CREDIBILITY during the prospects 1st impression of their profile. This makes it EASIER for a buyer or seller TO QUALIFY AND TRUST THAT AGENT as the best candidate to represent what will often be the largest single financial transaction of their life.
Link Me In Guides’ team of LinkedIn Guides, LinkedIn Specialists and LinkedIn Networkers specialise in LinkedIn profile writing, LinkedIn keyword optimisation, LinkedIn lead generation, LinkedIn research, LinkedIn SEO and LinkedIn networking for real estate professionals. With more than 30,000+ hours of LinkedIn real estate consulting experience, we pride ourselves to be the most experienced team of LinkedIn real estate specialists in the world.
If you are a market-leading real estate portal or real estate marketing solutions provider – we want to partner with you.
Specialities: LinkedIn Profile Optimisation, LinkedIn Keyword Optimisation, LinkedIn Lead Generation, LinkedIn Networking, LinkedIn Research, LinkedIn Keyword Tagging, LinkedIn Groups, LinkedIn Invitations, LinkedIn SEO, Canada, Real Estate.
Top 5 trends emerging in APAC travel landscapetnooz
As the pace of growth among OTAs collides with omni-channel distribution strategies in all travel industry sectors, what trends are shaping the Asia-Pacific landscape?
Join this FREE WEBINAR on Wednesday 2 September led by Sabre to learn more about these top five trends in APAC:
Mobility: especially in China and India
Expansion: role of big OTAs, China outbound, EMEA inbound
LCC: Impact of low-cost carriers
Morphing business models: OTA, metasearch, offline
Beyond flights: Understanding the mix and content
Panelists for this FREE webinar are:
Tai Parata, director, online business, Sabre
Mirza Juddani, CEO & Founder, Skiddoo
Kevin May, Senior Editor & Moderator, Tnooz
Gene Quinn, CEO & Producer, Tnooz
This free webinar took place on Wednesday 2 September 2015.
3. Technology Assurance
• Manage the use of operational information gathered from IT and NT operations to estimate higher level satisfaction / impacts from what the overall technology organization delivers and achieves
• Assure this information applied in systematic improvement activities beyond / above routine operational performance activities – drive additional activities for Quality in design, build and operate process stages
• Oversee conducting the in-depth quality & performance analysis and generate reports to drive improvement actions in the NT and IT organizations as required
1. Nhoel R. Adajar
B-21-10 D’ Pulze Condominium Suite
Cyberjaya, Selangor 63000 Malaysia
Residence: (+6013) 301-6681
Email: nhoel.adajar@hotmail.com
Objective: To establish a strong background in customer service and technical support, this
hopefully will lead to a greater career development in related fields. Natural ability to develop
relationships at all levels and possesses a strong focus on process and methodology to achieve
results.
Work Experience:
Lead Product Specialist / Trainer – Australia & New Zealand LENOVO REMOTE
DESKTOP SUPPORT
Present
• Handle escalation case via email and phone
• Delivered weekly and monthly reporting from Operation Management with action plan analysis
• Facilitated Situation Appraisal sessions following major incidents
• Managed high Priority Problems including facilitation of Problem Analysis sessions, Problem
reviews, Checkpoint meetings and Closure reviews
• Managed internal and partner service providers involvement in the investigation of Root Cause
of actual or potential Problems
• Create reports to update the company on the team's progress
• Proactively conduct trend analysis of current and emerging risks to service stability and promote
these into Problems
•Conducts computer training needs assessment by collecting information pertaining to work
procedures, work flow, and reports; understanding job-specific functions and tasks.
•Determines system utilization requirements by researching and testing systems.
•Designs computer training manuals by identifying and describing information needs; using
desktop publishing; submitting initial versions for review; revising and editing final copy.
•Maintains safe and healthy training environment by following organization standards and legal
regulations.
•Conducts training classes by presenting job-specific, company-specific, and generic software
applications and personal computer classes.
•Ensures operation of equipment by completing preventive maintenance requirements; following
manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining
equipment inventories; evaluating new equipment and techniques.
Team Leader - ASEAN LENOVO REMOTE DESKTOP SUPPORT
October 2012 – January 2014
• Develop a strategy the team will use to reach its goal
• Provide any training that team members need
• Communicate clear instructions to team members
• Listen to team members' feedback
2. • Monitor team members' participation to ensure the training they providing is being put into use,
and also to see if any additional training is needed
• Manage the flow of day-to-day operations
• Create reports to update the company on the team's progress
• Distribute reports to the appropriate personnel
ASEAN LENOVO REMOTE DESKTOP SUPPORT
May 2008 – September 2012 Under ( Manpower Business Solutions )
Suites 20.01 Level 20 Center Point South, The Boulevard,
MidValley City Linkaran Syed Putra Kuala Lumpur 59200 Selangor
Duties:
• Preparing daily workloads for staff & coordinating the daily allocation of work.
• Motivating the team to achieve high standards and KPI targets.
• Handling new client enquiries and acting as the face of the business.
• Dealing with and resolving problems and issues which arise.
• Working with the sales and marketing team to drive sales forward.
• Mentoring and training up junior and new staff.
• Monitoring & reporting on standards & performance targets.
• Arranging & chairing weekly team meetings, focusing on targets & achievements.
• Implementing new initiatives.
• Involved in the recruitment of new staff.
• Praise team members and creates a positive working environment.
• Ensuring all administrative and IT records are entered and updated correctly.
• Providing prompt and accurate information on individual performance.
Microsoft Technical Support Representative
March 2006- May 2008
Microsoft Security
(PcSafety & Windows One care Anti-Virus )
Harte-Hanks Manila
4th
flr Market Market,
Forth Bonifacio Global City Taguig , Philippines
• Developed custom scripts and applications to audit security controls within Microsoft
environment.
• Inbound / outbound and E-mail support in removing virus.
• Assisted with audits of the network infrastructure, network and desktop firewalls, anti-
virus, anti-spam and other security related applications.
• Monitored current reports of computer viruses and recommended need to update virus
protection systems.
• Assisted in third-party security assessments.
• Maintained and contributed to the IT Security Policy.
3. Gateway Senior Technical Support
September 2004 – March 2006
Gateway Machine
Alorica Philippines Inc.
33F Wynsum Corporate Plaza, Emerald Ave.,
Ortigas Center, Pasig City 1605
• Computer assembling and maintenance.
• Troubleshooting hardware and software problems.
• Installing and configuring the peripherals, components and drivers
• Installing software and application to user standards
• Configuring and troubleshooting desktops and laptops.
• Excellent troubleshooting skills in complex software and hardware problems.
• Installed Hard disks, Floppy drives, CD Drives, Sound Blaster cards, CPU, Memory,
Power supply unit, Network card, Video graphics card, Hard disk controller card on PC
systems
• Troubleshooting of personal computers. On line Support to customers concerning their
computer problems
Achievements :
- 2004 Agent Profiler
Handles concerns/issues for the following job responsibilities
• Answers incoming customer inquiries promptly regarding technical issue for
their computer concern.
• Floor support for the team
• Coaching and product knowledge support.
• Provides support and guidance for the team, assisting in the achievement and
maintenance of the productivity targets.
• Remote access connection
Education:
Collegiate AMA Computer University 1998-2002
Maximina St., Villa Arca Subdivision,
Proj. 8, Quezon City
COURSE Computer Science (BSCS)
Intermediary Saint Jude Academy 1994-1998
Saint Jude St., Malinta, Valenzuela City
Elementary Saint Jude Academy 1988-1994
Saint Jude St., Malinta, Valenzuela City
4. SEMINAR ATTENDED AND TRAINING COURSES
2001 Microsoft Office User Specialist (MOUS)
AVR Room Computer Center
AMA Computer College
2003 Program Logic Formulation
Meralco Foundation Institute
Ortigas Avenue, Pasig City
2003 Enhanced Web Page Designing
In HTML and JavaScript
Meralco Foundation Institute
Ortigas Avenue, Pasig City
2003 Programming at C++
Meralco Foundation Institute
Ortigas Avenue, Pasig City
Special Skills and Abilities:
A highly motivated and ambitious individual able to give timely and accurate advice, guidance,
support and training to team members and individuals.
Possessing excellent management skills and having the ability to work with the minimum of
supervision whilst leading a team.
Having a proven ability to lead by example, consistently hit targets, improves best practices and
organizes time efficiently.
Now looking forward to a making a significant contribution as a team leader with a company that
offers a genuine opportunity for progression.