Rinchon M. Rojas is applying for a position. He has a Bachelor's degree in Computer Science and Electronics Engineering. His work experience includes over 10 years in IT support roles, primarily focused on Exchange Server administration and messaging support. He has worked for companies such as IBM, Global Bridge Resources, and Norde International Distributors. Rojas is proficient in technologies including Active Directory, Exchange Server, and Office 365.

1. Applicant Information Report
Personal Information
Applicant Name: Rinchon M. Rojas
Position Applied: -
Birth Date: Nov. 15, 1983 Birth Place: Quezon City, Philippines Age: 32 Yrs. Old
Height: 5' 7" Weight: 170 Lbs. Gender: Male
Civil Status: Married Nickname: RENZO Passport #: EC4935835
Date issued: 08 Aug. 15
Educational Information
Education From – To School Name Course
Tertiary June 2004 -
April 2010
New Era University Bachelor of Science in
Computer Science (BSCS)
Tertiary June 2001 -
Oct. 2003
New Era University Bachelor of Science in
Electronics Communication
Engineering (BSECE)
Secondary June 1996
-March 2000
New Era High School Secondary Studies
Primary June 1990
-March 1996
Tandang-Sora Elementary School Primary Studies
Employment Information
1. Company: IBM Philippines (IBM Business Services)
Industry: Information Technology BPO
Address: 8F 1800 Eastwood Ave. Bldg. 116 Eastwood City Cyberpark, E. Rodriguez Jr. Ave. Libis Quezon City
Position: Technical Support Specialist (Messaging – Exchange Management Engineer)
Period Date: May 28, 2014 to May 29, 2016
Duties and Responsibilities:
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2. • To ensure proper computer operations so that end users can accomplish organizational tasks. Through a
request ticket or an incident ticket.
• Create documented resolutions and analyze trends for ways to prevent future problems.
• Assist requeststickets from end users via both telephone and work orders like emailing and chatting
(LYNC) in a courteous manner.
• Develop help sheets and knowledge base articles for end users.
• Monitors and maintains the over-all exchange servers for consistent performance.
• Serve as an ADMIN exchange server (Exchange Server 20072010) engineers for mailbox migration of
VVIP’s across the globe.
• Attend Call meetings’, planning’s and Process deliberations for upcoming mailbox exchange servers task
with global supports and global executive assistance.
• Perform related duties consistent with the scope and intent of the position handling Active Directory
Profile accounts through (Windows Server 2008 R22012).
• Propose Record, track, and documents to help the Help desk end problem-solving process, including all
successful and unsuccessful decisions made, and actions taken, through to the final resolution.
2. Company: Global Bridge Resources Corporation
Industry: Information Technology
Address: 15/F Corporate Center, 139 Valero Street, Makati City Philippines
Position: Request Fulfillment Support (Messaging – Exchange Management Engineer)
Period Date: September 24, 2012 to May 28, 2014
Duties and Responsibilities:
• To ensure proper computer operations so that end users can accomplish organizational tasks. Through a
request ticket or an incident ticket.
• Create documented resolutions and analyze trends for ways to prevent future problems.
• Assist requeststickets from end users via both telephone and work orders like emailing and chatting
(LYNC) in a courteous manner.
• Develop help sheets and knowledge base articles for end users.
• Monitors and maintains the over-all exchange servers for consistent performance.
• Serve as an ADMIN exchange engineers for mailbox migration of VVIP’s across the globe.
• Attend Call meetings’, planning’s and Process deliberations for upcoming mailbox exchange servers task
with global supports and global executive assistance.
• Perform related duties consistent with the scope and intent of the position.
• Propose Record, track, and documents to help the Help desk end problem-solving process, including all
successful and unsuccessful decisions made, and actions taken, through to the final resolution.
3. Company: Global Bridge Resources Corporation
Industry: Information Technology
Address:15/F Corporate Center, 139 Valero Street, Makati City Philippines
Position: Remote Desktop Support (SoftwareApplication Deployment - Global)

3. Period Date: September 24, 2012 to May 28, 2014
Duties and Responsibilities:
• Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support
Administrator.
• DeployInstall software directly to end users machine (Desktop or Virtual Desktop) through a request or
an incident ticket.
• Maintain adequate knowledge of operating systems and application software used to provide a high level
of support.
• Ensures that supported customerend user accurately completes the approved work request or
incident ticket with the date and time of submission.
• Provides backup support and assistance to the Application Administrator as needed.
• Planning & organizing requests of customersend users that should achieved SLA and accordance with
the instructions.
• Learning & Researching up to date versions of the required pre requisite applications of the subjected
software to install.
• Use tools and methodologies to load copy and customize operating system configurations for deployment
of requested software.
• Provide a courteous customerend user support through email, Lync and telephone for an
exceeding expectation service.
• Manage call meetings for a calibrated knowledge sharing together with global colleagues like software
experts, application administrators and first touch supports.
4. Company: Norde International Distributors (HP Large Format Printers)
Industry: Information Technology
Address: 04 Kalayaan Ave, Diliman, Quezon City,
Position: Onsite Support Engineer
Period Date: Sept. 2010 to April 2011
Duties and Responsibilities:
• On call for onsite client support providing after sales technical assistance.
• Attend trainings for the innovations on how to handle machine issues.
• Participate in meetings to give and receive up to date information several times a month.
• Report and maintain machine status to the client.
• Proposed subjected parts for replacement to avoid future machine issues.
• Document the whole problem encountered with the analysis and the solution taken to solve the issue.
• Perform trouble shooting with full skills and knowledge to solve concern issues within the
internet subscribed product.
• Demonstrates time management skills to effectively accomplish assigned tasks.
• Proactively develops and exhibits proficient use of resources, systems and
communication skills in order to consistently deliver a quality customer experience

4. 5. Company: Pacific hub Corporation
Industry: Information Technology BPO
Address: 11th flr. Robinson Equitable Tower ADB Ave. Ortigas Center, Pasig City
Position: Technical Support Representative (Globe Telecoms Philippines)
Period Date: Sept. 2008 to April 2010
Duties and Responsibilities:
• Answer customer calls on technical issues with the subscribed internet providers product availed product
categories within defined service levels.
• Analyze current methods and procedures, recommend, and implement improvements.
• Enhanced customer experience, proficient use of resources & accurate solution recommendations.
• Participate in meetings to give and receive up to date information several times a month.
• Respond to calls/electronic support from customers within established service level parameters. Provide
end users with full solution for business need. Record all information accurately in the Solution Quote.
• Perform trouble shooting with full skills and knowledge to solve concern issues within the internet
subscribed product.
• Demonstrates time management skills to effectively accomplish assigned tasks.
• Proactively develops and exhibits proficient use of resources, systems and communication skills in order
to consistently deliver a quality customer experience.
6. Company: Shakey’s Pizza Restaurant
Industry: Restaurant - FoodHospitality
Address: Ground Floor; Commonwealth Ave cor. Batasan hills Quezon City, Metro Manila
Position: Restaurant Staff – frontback of the house
Period Date: Oct. 2002 to Oct. 2008 (6 Yrs. While Studying College)
Duties and Responsibilities:
• Suggests food and beverages ~ to be well versed with the menu, method of preparation and
accompaniments.
• Maintains cleanliness and mise-en-place level at working station and service pantry for smooth operation.
• Replenishes supply of linen and other Operating equipment.
• Obtains requested items from the storeroom.
• Keeps general appearance and maintenance of Restaurant working areas.
• Follows correct sequence of service outlined in the Standard Operating Manual.
• Attends all training sessions as scheduled.
• Sets up tables in accordance with Restaurant policy.
• Cleans and removes dishes from the table after service is completed.
• Prepare a variety of foods according to customers' orders or supervisors' instructions, following approved
procedures.
• Portion and wrap the food, or place it directly on plates for service to patrons.

5. • Assist cooks and kitchen staff with various tasks as needed, and provide cooks with needed items.
• Inform supervisors when supplies are getting low or equipment is not working properly.
• Receive and store food supplies, equipment, and utensils in refrigerators, cupboards, and other storage
areas.
• Work on assembly lines adding cutlery, napkins, food, and other items to trays in hospitals, cafeterias,
airline kitchens, and similar establishments.
• Carry food supplies, equipment, and utensils to and from storage and work areas.
• Distribute food to waiters and waitresses to serve to customers.
7. Company: Kenny Roger’s Roasters
Industry: Restaurant - FoodHospitality
Address: 2nd
Floor, SM City North EDSA, North Avenue corner EDSA, Quezon City
Position: Restaurant Staff
Period Date: Oct. 08, 2001 to May 12, 2002
Duties and Responsibilities:
• Suggests food and beverages ~ to be well versed with the menu, method of preparation and
accompaniments.
• Maintains cleanliness and mise-en-place level at working station and service pantry for smooth operation.
• Replenishes supply of linen and other Operating equipment.
• Obtains requested items from the storeroom.
• Keeps general appearance and maintenance of Restaurant working areas.
• Follows correct sequence of service outlined in the Standard Operating Manual.
• Attends all training sessions as scheduled.
• Sets up tables in accordance with Restaurant policy.
• Cleans and removes dishes from the table after service is completed.
• Prepare a variety of foods according to customers' orders or supervisors' instructions, following approved
procedures.
• Portion and wrap the food, or place it directly on plates for service to patrons.
• Assist cooks and kitchen staff with various tasks as needed, and provide cooks with needed items.
• Inform supervisors when supplies are getting low or equipment is not working properly.
• Receive and store food supplies, equipment, and utensils in refrigerators, cupboards, and other storage
areas.
• Work on assembly lines adding cutlery, napkins, food, and other items to trays in hospitals, cafeterias,
airline kitchens, and similar establishments.
• Carry food supplies, equipment, and utensils to and from storage and work areas.
• Distribute food to waiters and waitresses to serve to customers.
Personal Skills Information

6. - Active Directory Management (Windows Server 2008 R22012)
- Exchange Server Management (Exchange Server 20072010 )
- CitrixCloud Computing Support
- Terminal Server Computing Support
- Office 365 Exchange
- Remote Computing Support
- Phone Call Supporting
- Chatting Supporting
- Email Supporting
Languages/Dialect:
Speak Write Read
English: Yes Yes Yes
Filipino: Yes Yes Yes
Contact Details
Mobile: 09772089512
Land line: (632) 4557388
Email Add: renzo15.rr@gmail.com
Current Address: 179 karandang townhouse upper banlat Tandang Sora Quezon City

7. - Active Directory Management (Windows Server 2008 R22012)
- Exchange Server Management (Exchange Server 20072010 )
- CitrixCloud Computing Support
- Terminal Server Computing Support
- Office 365 Exchange
- Remote Computing Support
- Phone Call Supporting
- Chatting Supporting
- Email Supporting
Languages/Dialect:
Speak Write Read
English: Yes Yes Yes
Filipino: Yes Yes Yes
Contact Details
Mobile: 09772089512
Land line: (632) 4557388
Email Add: renzo15.rr@gmail.com
Current Address: 179 karandang townhouse upper banlat Tandang Sora Quezon City