3. Late return of Feedback
Demoralised students
Frustration
Poor NSS results
No progress in future
assignments
Think lecturers are
Ignoring them
Students consider
dropping out
Lecturers with busy
schedules
Issue not raised by Reps
Academics don’t think
it’s important
No one monitors timescale
Students/Staff not aware
of the policy
Work held up by Admin staff
5. Targets set for admin staff
Course Reps raise issue
Academics supported
To meet deadlines
Students informed
of delays
Targets monitored by
University departments
Marks get higher
Students can learn
from feedback
Better motivation
Seek new formats
for return of feedback
Easy-to-use
Feedback forms
NSS results improve
Fewer students
dropout
Students are
listened to
Feedback returned on time
6. Conclusions
• Breaking down problems allows you to see
potential solutions
• Once you have identified issues, causes and
consequences, you can lobby for change
• If you back up your arguments with FACTS and
DATA, you can win an argument and
implement change!
