1. Jennifer L. Hume
2949 Chr i s topher s Cour t · Mar ietta, GA 30062 · (404) 630-9754 · jenni ferhume728@gmai l.com
OBJECTIVE Position as a Spanish Bilingual in an Internship or Co-op
EDUCATION Bachelor of Arts in Modern Language and Culture: Spanish III & Applied Business
Kennesaw State University, Kennesaw, GA expected 2015
SKILLS
Computer · Windows and Mac platforms
· Microsoft Word, Excel, PowerPoint, Adobe Reader, Restaurant POS systems
Customer Service · Long term guest relations with return business through exceptional service
· Conflict management, interpersonal skills, ethical reasoning, problem solving
· Confident, articulate, self-motivated with ability to multi-task in high paced environment
Other · Fluent in oral and written Spanish
· Accounting, budgets, payroll, cost control, inventory management
· Meet and exceed established quotas
· Detail and team-oriented with high organizational skills
· Intercultural competence
· Leadership based on integrity, honesty and quality communication
EXPERIENCE
Lead Trainer, Senior Server Marietta, GA 2008-Present
Aspens Signature Steaks
 Gross highest sales in company consistently for five years
 Train new employees on execution of fine dining experiences as well as current liquor laws
 Develop and implement current training manuals and procedures
 Solve customer challenges in a quick and effective manner
 Attend monthly seminars regarding current sales trends, as well as routine food and beverage
lectures
 Responsible for supervision of closing employees, inventory maintenance, ensuring accurate cash
handling and balancing of nightly cash outs, maintaining quality control and satisfaction records,
improve customer service, marketing and promotions
Head Server, Lead Trainer Atlanta, GA 2002-2008
Copeland’s of New Orleans
 Responsible for nightly accounting and budgeting of daily sales
 Ensure proper cash handling, training and supervision of front of the house employees
 Maintain excellent customer service and develop relations with all guests
 Comply with company policies on maintaining inventory maintenance and product control
HONORS/ACTIVITIES Hope Scholarship, President’s List, Volunteer for Girl Scouts of America, Fundraiser for Show
your Strength Foundation, No Kid Hungry, and the Hunger Walk