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Joan SittingBull
    12346 114 St. N  Largo, Fl. 33778  (727-290-7601)  joansittingbull@yahoo.com


Objective
Open opportunities for a parlay of demonstrated organizational, leadership and management skills, and project
management skills proven by 10+ years of successful, profitable service.

Profile
    Motivated, personable business professional with a college degrees and a successful 10-year track
    record of profitable business tenure. Talent for quickly mastering technology . Diplomatic and tactful
    with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential
    records. Demonstrated history of producing accurate, timely reports meeting stringent guidelines.
    Flexible and versatile - able to maintain a sense of humor under pressure. Poised and competent with
    demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments.
    Excellent team-building skills.

Skills Summary
            ProjectManagement                 Computer  Savvy              time management
            Report Preparation                Customer Service             Front-Office  Operations
            Written Correspondence            Scheduling                   Professional Presentations
            General Office Skills             Marketing & Sales            Physical training abilities



Professional Experience
     COMMUNICATION: REPORTS/PRESENTATIONS/TECHNOLOGY
       Prepare complex reports for managed care organizations, ensuring full compliance with agency
          requirements and tight deadlines.
       Author professional correspondence to customers and vendors.
       Design and deliver series of classes for local businesses and associations, providing ergonomic counseling
          and educating employees on proper lifting techniques to avoid injury.
       Charismatic leadership.
       Communicate workplace concepts to workforce using layman’s terms to facilitate understanding.
       Rapidly learn and develop varied strategic design, implementation and evaluation programs.



     CUSTOMER SERVICE/MARKETING/PROBLEM SOLVING
       Oversee front-office operations and provide impeccable customer service:
              Built a clientele supported by 60% referral business.
       Develop and implement strategic marketing plan for business:
              Launched an educational private virtual school, in first three years with minimal overhead.
              Create special promotions, write/design print and outdoor advertising, and coordinate all media
               business.
       Won over a highly skeptical educational and healthcare community as the first educational program to
          target healthcare industry for informative in-service demonstrations, classes, and booths:
              Presentations resulted in standing-room-only crowds of 50+.
              Ambassador from Rwanda, subsequently became the keynote speaker, and referred other countries
               ambassadors as well.
              Increased patron base by one-third resulting from educational transformation events.




Page | 1
Joan SittingBull
    12346 114 St. N  Largo, Fl. 33778  (727-290-7601)  joansittingbull@yahoo.com

Professional Experience, continued
     OPHIUCHUS SCHOOL OF TECHNOLOGY & ICAMB ORGANIZATION
       Manage all aspects of day-to-day operations as multi-site owner and practitioner of Ophiuchus School of
         Technology and International Chrysalis Art and Music Education:
            Facility rental/maintenance.
            Student operations for virtual school, as the administrator.
            Finances: accounts payable/receivable, invoicing, billing, budgeting.
            Supervision of a total operations and organizer of International Chrysalis Art and Music Benefit..
            Compliance with all healthcare and educational facility, requirements.

Employment History
   PUBLIX – Pinellas Park, Fl. 04/11- present
   Deli Clerk, Aprons, cashier, front service clerk,


Nova Line-St. Petersburg, FL
Office Assistant, 6/08 to 4/11
                 Provide customer support, oral and written communication skills
                 Detail oriented and a high degree of accuracy
                 Organized and flexible. Multitask
                 Meet changing deadlines
                 Email, scheduling, spreadsheets and presentation software (such as
                 Microsoft Office, etc.)

Church’s Chicken-Alb.NM 08-1998/06-2008
             Dedicated customer service manager with 10+ years of experience
             in P&L management and food service settings.
             Consistently achieve record-high customer satisfaction rankings,
             improvements to the bottom
              line and turnaround of underperforming operations.
             Respected builder and leader of customer-focused teams; instill a
             shared, enthusiastic commitment to customer service as a key driver
             of company goal attainment. Lead by example and ensure the
             execution of all safety, security, quality and store operations
             policies.

              Areas of Expertise
                 Customer Service Management
                 Complaint Handling & Resolution
                 Creative, energetic Customer satisfaction Enhancement

 Training Manager, 2/00 to 6/07
    Promoted to training manager position to recruit, train and supervise 25+ service representatives’ and
    cashiers. Foster an environment in which guests enjoy high levels of service and employees are
    motivated to deliver top performance. Manage front-end operations to ensure friendly and efficient
    transactions at departure.




Page | 2
Joan SittingBull
    12346 114 St. N  Largo, Fl. 33778  (727-290-7601)  joansittingbull@yahoo.com

Education
     ANDERSON SCHOOL OF MANAGMENT – ALBUQUERQUE, NM
     Bachelors of Business Administration 2009
     GPA: 2.64
     All rights and priveledges pertained to degree.
     UNM ADMIN/MGMT – VALENCIA COUNTY BRANCH, NM
     Associate’s Degree in Business Association, 2004
     GPA: 2.99

 Training: Creatively and energetically, lead, organized and executed International business conferences, first and
   foremost through the University of New Mexico.
    Independently, organized, and certified the Ophiuchus School of Technology (OST) and new fundraiser,
   International Chrysalis Art and Music Benefit.(ICAMB) More information upon request




Page | 3

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Ms Joan Sitting Bull Resume 2012

  • 1. Joan SittingBull 12346 114 St. N  Largo, Fl. 33778  (727-290-7601)  joansittingbull@yahoo.com Objective Open opportunities for a parlay of demonstrated organizational, leadership and management skills, and project management skills proven by 10+ years of successful, profitable service. Profile Motivated, personable business professional with a college degrees and a successful 10-year track record of profitable business tenure. Talent for quickly mastering technology . Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Demonstrated history of producing accurate, timely reports meeting stringent guidelines. Flexible and versatile - able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills. Skills Summary  ProjectManagement  Computer Savvy  time management  Report Preparation  Customer Service  Front-Office Operations  Written Correspondence  Scheduling  Professional Presentations  General Office Skills  Marketing & Sales  Physical training abilities Professional Experience COMMUNICATION: REPORTS/PRESENTATIONS/TECHNOLOGY  Prepare complex reports for managed care organizations, ensuring full compliance with agency requirements and tight deadlines.  Author professional correspondence to customers and vendors.  Design and deliver series of classes for local businesses and associations, providing ergonomic counseling and educating employees on proper lifting techniques to avoid injury.  Charismatic leadership.  Communicate workplace concepts to workforce using layman’s terms to facilitate understanding.  Rapidly learn and develop varied strategic design, implementation and evaluation programs. CUSTOMER SERVICE/MARKETING/PROBLEM SOLVING  Oversee front-office operations and provide impeccable customer service:  Built a clientele supported by 60% referral business.  Develop and implement strategic marketing plan for business:  Launched an educational private virtual school, in first three years with minimal overhead.  Create special promotions, write/design print and outdoor advertising, and coordinate all media business.  Won over a highly skeptical educational and healthcare community as the first educational program to target healthcare industry for informative in-service demonstrations, classes, and booths:  Presentations resulted in standing-room-only crowds of 50+.  Ambassador from Rwanda, subsequently became the keynote speaker, and referred other countries ambassadors as well.  Increased patron base by one-third resulting from educational transformation events. Page | 1
  • 2. Joan SittingBull 12346 114 St. N  Largo, Fl. 33778  (727-290-7601)  joansittingbull@yahoo.com Professional Experience, continued OPHIUCHUS SCHOOL OF TECHNOLOGY & ICAMB ORGANIZATION  Manage all aspects of day-to-day operations as multi-site owner and practitioner of Ophiuchus School of Technology and International Chrysalis Art and Music Education:  Facility rental/maintenance.  Student operations for virtual school, as the administrator.  Finances: accounts payable/receivable, invoicing, billing, budgeting.  Supervision of a total operations and organizer of International Chrysalis Art and Music Benefit..  Compliance with all healthcare and educational facility, requirements. Employment History PUBLIX – Pinellas Park, Fl. 04/11- present Deli Clerk, Aprons, cashier, front service clerk, Nova Line-St. Petersburg, FL Office Assistant, 6/08 to 4/11 Provide customer support, oral and written communication skills Detail oriented and a high degree of accuracy Organized and flexible. Multitask Meet changing deadlines Email, scheduling, spreadsheets and presentation software (such as Microsoft Office, etc.) Church’s Chicken-Alb.NM 08-1998/06-2008 Dedicated customer service manager with 10+ years of experience in P&L management and food service settings. Consistently achieve record-high customer satisfaction rankings, improvements to the bottom line and turnaround of underperforming operations. Respected builder and leader of customer-focused teams; instill a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by example and ensure the execution of all safety, security, quality and store operations policies. Areas of Expertise Customer Service Management Complaint Handling & Resolution Creative, energetic Customer satisfaction Enhancement Training Manager, 2/00 to 6/07 Promoted to training manager position to recruit, train and supervise 25+ service representatives’ and cashiers. Foster an environment in which guests enjoy high levels of service and employees are motivated to deliver top performance. Manage front-end operations to ensure friendly and efficient transactions at departure. Page | 2
  • 3. Joan SittingBull 12346 114 St. N  Largo, Fl. 33778  (727-290-7601)  joansittingbull@yahoo.com Education ANDERSON SCHOOL OF MANAGMENT – ALBUQUERQUE, NM Bachelors of Business Administration 2009 GPA: 2.64 All rights and priveledges pertained to degree. UNM ADMIN/MGMT – VALENCIA COUNTY BRANCH, NM Associate’s Degree in Business Association, 2004 GPA: 2.99 Training: Creatively and energetically, lead, organized and executed International business conferences, first and foremost through the University of New Mexico. Independently, organized, and certified the Ophiuchus School of Technology (OST) and new fundraiser, International Chrysalis Art and Music Benefit.(ICAMB) More information upon request Page | 3