1. James E. Sweet
3811 SW 9th Avenue
Cape Coral, FL 33914
518-649-2672
E-mail – llama23js@gmail.com
CAREER OBJECTIVE
I am a self-motivated individual who is striving for excellence in the vast IT industry. I would like
the opportunity to get into a position with a company that I can grow with, thus better evolving
with current technology. Would like to further educate myself and thirst for any and all knowledge.
Will do what it takes to accomplish any goal. My strongest point is that I am a very fast learner
and require little direction to complete my tasks. 15+ years of experience.
SKILLS
Have worked with the following: Windows 3.xx, Windows 95, Windows 98, Windows NT,
Windows 2000, Windows XP, Windows Vista, Windows 7, Windows Server 2003, Novell, DOS
and some UNIX; Symantec Ghost, Microsoft office products, Microsoft Exchange Server, Citrix,
Corel WordPerfect, SMS 2.0, GroupWise 4.1 and 5.5, Vision 64, numerous other software titles
and home based applications.
EMPLOYMENT HISTORY
Jun15 – NCR – AAFES – Kineticom
Installation Technician – Nationwide (USA)
Unboxed, prepped, and installed Point Of Sale(POS) terminals in
various Retail and Food facilities located on military installations
Connected existing POS peripherals such as scanners, printers
and payment terminals
Loaded software images via the customer’s network or USB stick
Made configuration changes as needed to installed equipment
Worked directly with client staff to effectively communicate
procedures being done
De-installed the existing POS systems
Reused and re-cabled certain components
Removed other components as identified
Work was done overnight while the venues were closed and
needed to be completed prior to venue’s scheduled opening
Ensured the venue was operational prior to leaving the facility
Work was done in teams at each location
Teams moved from location to location per the schedule
Travelled to customer locations, throughout the US, and
possessed a flexible work schedule
Aug13 – Independent Contractor
Field Engineer – Relocated from NY to FL
POS, Networking, Desktop/Laptop/Server, Cabling
Am the Preferred Provider for my region for several companies
Have completed hundreds of work orders and contracts in various
fields, including, but not limited to, these companies;
CVS, AutoZone, Chicos, Chilis, Dunkin Donuts, Hilton Corp.,
Immokalee Casino, Marine Max, Yankee Candle,
Reebok/Rockport/Adidas, Hess, SteinMart, USPS, Walmart,

2. Sam’s Club, Bank of America, Old Navy, GAP, McDonalds,
Target, Florida Gulf Coast University, Bealls and many more
Feb14 – Yankee Candle – Reebok/Rockport/Adidas – Nfrastructure
Field Engineer
Travelled around the nation to help with POS installations and low
voltage cabling at new construction Yankee Candle sites
Installed all phone and data lines
Extended T1 line from the circuit as needed
Ran dial tone to new 66 block and punched down phone lines
Punched down data lines on new patch panel
One run from patch panel to the EMS panel for connectivity
Installed new jacks on the wall for all phone and data lines
Installed all networking equipment in the back room
Ran cabling for and installed new security cameras and equipment
Ran cabling for and installed new speakers, music player and amp
Setup registers and peripherals on the cash wrap
Made configuration changes, as needed, to installed equipment
Provided cable management for all work done
Jan14 – Feb14 CVS – Compucom – Robert Half
Field Technician
Managed entire region for CVS Router Refresh Project
Deinstalled existing Cisco router and removed from rack
Installed new Cisco router into rack
Worked with helpdesk to test and ensure proper configuration
Used terminal emulator application to wipe the configuration off of
the old Cisco router
Boxed up and labeled old equipment for pickup
Worked directly with client staff to effectively communicate
procedures being done
Travelled to customer locations and possessed a flexible work
schedule
Nov13 – Dec13 MarineMax – Compucom – Robert Half
Lead Deployment Engineer
Installed desktop and laptop setups at MarineMax locations
Deployed new setups using Win7 image
Reimaged existing setups from WinXP to Win7
Backed up user settings and data and restored on new image
Joined new setups to the domain and mapped drives/printers
Installed needed software onto each new image
Configured applications to work with new image
Tested setups to ensure proper installation
Boxed up and labeled old equipment for pickup
Worked directly with client staff to schedule workflow of setups
and to effectively communicate procedures being done
Provided an overview of the new installation to customers
Completed appropriate paperwork as required for customer
acceptance
Travelled to customer locations and possessed a flexible work
schedule

3. Nov13 – Stein Mart – DataMax Services Inc – Marathon Deployment
Hess Corp – Radiant Systems – Marathon Deployment
POS/PC Field Service Engineer
Provided onsite POS and peripherals break fix/ hardware support
Preferred contractor for multiple regions
Managed storage area for proper inventory of parts
Tested new equipment to ensure proper installation
Boxed up - labeled - shipped old equipment
Worked directly with client staff and customers to effectively
communicate procedures being done
Completed appropriate paperwork as required for customer
acceptance
Travelled to customer locations and possessed a flexible work
schedule to meet 2 hour and 4 hour response requirements
Nov13 – Dec13 IBM – HILTON – Worldwide TechServices– Go2IT
Deployment Specialist
Assisted staff on site with workstation/server, peripherals and
printer installations at Hilton locations
Removed old devices from the domain
Joined new workstations to the domain and mapped new drives
Configured new printers to work with new workstations
Installed needed software onto each new workstation
Tested new equipment to ensure proper installation
Wiped data from old workstations/servers
Boxed up and labeled old equipment for pickup
Worked directly with client staff and customers to effectively
communicate procedures being done
Provided an overview of the new installation to customers
Completed appropriate paperwork as required for customer
acceptance
Travelled to customer locations and possessed a flexible work
schedule
Oct13 – HP – USPS – Modis
Field Technician (Printers)
Assisted staff on site with printer installations at USPS offices
Tested new equipment to ensure proper installation
Worked directly with support staff to effectively
communicate procedures being done
Provided an overview of the device’s functions to customers
Completed appropriate paperwork as required for customer
acceptance
Travelled to customer locations and possessed a flexible work
schedule
Sep13 – Nov13 NCR – Walmart (Sam’sClub) – Smartsource
POS Technician
Assisted staff on site with POS installations at large retail chains
Deinstalled old equipment, boxed up and labeled for pickup
Installed new register Logics and peripherals

4. Logged in and tested new equipment to ensure proper installation
Worked directly with client staff and customers to effectively
communicate procedures being done
Completed appropriate paperwork as required for customer
acceptance
Travelled to customer locations and possessed a flexible work
schedule
Part of a “Travel Team” sent to multiple states to fulfill contract
obligations for the customer
Oct10 – Aug13 Nfrastructure
Lead Field Engineer
Installed, configured and supported new server hardware and
Software infrastructure
Ensured that hardware and software systems were maintained
Allocated network resources
Provided technical support to users with very different levels of IT
knowledge and competence
Provided customer break fix support for designated equipment
Communicated clearly in written and verbal form
Possessed excellent customer service skills
Accepted and delivered all service calls assigned
Completed all administrative tasks associated with each call
Responsible for control and return of assets and inventory
Provided functional guidance to colleagues
Ensured the most cost effective and efficient use of servers
Suggested and provided IT solutions to business and
management problems
Ensured that all IT equipment complied with industry standards
Implemented and monitored network security
Trained users and provided written guidelines and instructions
Worked closely with other departments to analyze requirements or
solve problems
Planned and implemented future IT developments
Planned and implemented network monitoring tools
Undertook a certain amount of project work
Completed appropriate paperwork as required for customer
acceptance
Travelled to customer locations and possessed a flexible work
schedule
Other duties as assigned to meet business needs
Sep07 – Dec 10 LONLOOT.COM
New York State
Co-Owner
eCommerce website created to sell virtual gaming items for games
such as EverQuest, EverQuest II and Star Wars Galaxies
Updated, maintained and configured all aspects of the website,
inventory, databases and back-end software
Sole provider of daily communications with customers – Sat in Live
Help and answered any and all emails
Sole provider of any and all deliveries associated with purchases
from the website

5. Apr 05 – Oct10 Nolan Associates
New York State
NCOIL / NCLGS
Provided Desktop, Laptop and Server support as needed
Setup login and email accounts for new hires
Updated, maintained and configured main databases
Assisted in daily communications (mailings, faxes, emailings)
Assisted in office management (equip. maint., filing, time tracking)
Aug 04 – Apr 05 ELO Media – DVmatic (DVD Vending Machines)
New York State
Price Chopper:
Assisted in the installation of machines at Price Chopper and
other locations throughout North America
Trained customers in the everyday procedures of running the
DVD vending machines, including the supporting software
Prepared movie titles for stocking and entered them into the Back
Office Support System (supporting software)
Restocked machines on a weekly or as-needed basis
Supervised and assisted Company in marketing all machines,
specifically, the placement of personnel at the Price Chopper
locations immediately following the deployment of the Machines
On-call 24 hours a day, 7 days a week to service the machines in
the event of any malfunction
Nov 03 – Jun 04 General Electric – Adecco – ATS
New York State
GE:
Installed new DELL PC's and laptops throughout GE facilities
Integrated data and settings from old system to new system and
made sure everything was in working condition
Worked with the networking of new systems to GE servers
Installed peripherals and programs to work with new systems
Configured network printers to work with new systems
Removed old systems to specified location
Oct 02 – Nov 03 Gentiva Health Care – OMRDD – Teksystems
New York State
OMRDD:
Installed new PC’s in DDSO facilities and group homes
Installed ghosted images and various software in new PC’s
Integrated files and programs from old PC to new PC and made
sure all programs and files were in working condition on new PC
Worked with the networking of new PC’s to DDSO servers
Installed printers on new PC’s and configured to work with
various software
Gentiva Health Care:
Lead Technician
Imaged new Compaq PC’s with XP Pro
Installed new Compaq PC’s to work with Gentiva servers
Integrated files and settings from old PC to work with new PC
Configured network printers to work with new PC
Completed and sent in various forms of paperwork
Packaged and shipped old PC’s to specified location
Upon completion of migration, provided next day support for facility

6. Feb 01 – Sep 02 NYSTA – OAG – Futurelink – Tek Insight
New York State
New York State Thruway Association Rollout Project Phase 4:
Updated script and helped with image for the fourth phase
Completed and sent in tracking paperwork on a daily basis
Worked with the installing of SMS 2.0 on workstations
Worked with Ghost software to transfer data from images
Worked with various home based applications
Upgraded machines with new OS and software
Integrated data from old OS(Win95) to work with new OS(WinNT)
Installed various peripherals to work with new systems
Traveled entire NYS Thruway and remote sites for project
Worked with in-house help desk technicians to solve any problems
Office of the Attorney General Project:
Software Consultant
Worked with end users to help better understand their upgrade
Consulted mainly for Corel WordPerfect 2000 & GroupWise 5.5
Answered any questions pertaining to the clients new system
Stayed at each location until clients were 100% satisfied and
comfortable with their new systems
Oct 00 – Feb 01 FedEx – Comms People
New York State & Vermont
FedEx Upgrade Project:
Installed new Dell systems at client sites
Installed Vision 64 and various upgrades to existing systems
Scheduled own installations in relation to geographic area
Worked in the field solo to complete client sites
Hard drive swapping for required systems
Transferred data from old system to new for required clients
Worked with Ghost software to transfer new images
Dec 98 – Sep 00 Atlantic Network Services – Teksystems – Pinnacle Technology
New York State
New York State Thruway Association Rollout Project Phase 1,2 & 3:
Lead Technician
Updated script and helped with image
In charge of daily integrations and operations of team
Completed and sent in tracking paperwork on a daily basis
Worked with the installing of SMS 2.0 on workstations
Worked with Ghost software to transfer data from images
Worked with various home based applications
Installed new PC’s and integrated old data
Upgraded machines with new OS and software
Installed various peripherals to work with new systems
Worked with in-house help desk technicians to solve any problems
OMRDD Rollout Project Phase 1 & 2:
Lead Technician
Installed new PC’s in DDSO facilities and group homes
Installed ghosted images and various software in new PC’s
Integrated files and programs from old PC to new PC and made
sure all programs and files were in working condition on new PC
Worked with the networking of new PC’s to DDSO servers

7. Installed printers on new PC’s and configured to work with
various software
Traveled to all offices in New York State
Various projects:
Ulster County Information Services;
State Parks;
Department of Labor;
Lead Technician
Installed network system and ran network cabling throughout
Entire State Parks facility
Completed paperwork for various project sign offs
Installed new PC’s and integrated old data
Aug 98 - Dec 98 CVS – Elcom – Teksystems
New York State
CVS Rollout Project:
4 month project upgrading CVS stores
Installed HP Netservers and other various computer equipment
Installed and configured printers to work with pharmacy software
Installed debit card readers to work with registers
Worked with Helpdesk technicians via phone
Worked with some UNIX
Traveled NY state and parts of CT, MA, ME, NJ and NH
EDUCATION
Apr 00 Dell Certified Technician - Completed certification for all Dell products
Cohoes, NY
Dec 98 HP Partnership - HP Server Certification
Schenectady, NY
Jan 98 Hudson Valley Community College - A+ Certification
Troy, NY
Jun 92 South Colonie Central High School - High School Diploma
Albany, NY
"References available upon request"