Shalom Katz is a seasoned IT professional with over 15 years of experience providing consulting services to troubleshoot hardware and software problems for major corporations. He has strong technical skills in computer maintenance and repair, software installation, and network administration. His experience includes roles as a program analyst, database administrator, and owner of his own computer support business. He is qualified to help companies achieve their technology goals through his technical expertise and problem-solving abilities.

1. Shalom Katz
New York, NY 11375 / P: 888-888-8888 / C: 888-888-88888/ abc@gmail.com
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PROGRAM ANALYST / DATABASE ADMINISTRATOR
Seasoned professional with more than 15 years of consulting experience troubleshooting and
resolving computer hardware, software problems for major development corporations; providing
systems programming, analysis, and data administration services. Qualified to play an integral role in
the field of information technology where talents and experience will contribute to achieving
company goals.
TECHNICAL SKILLS
 Purchase / Installation / Maintenance: CD Rom Writers, DVD Burners, Mouse, Laser Printers,
Scanners, Desk Jet Printers, Power Switches
 Systems Built / Sold: Servers, Laptops,
 Software Installed: Office 2000, Office XP, McAfee, Norton, McAfee Spam Killer, Netscape,
Scanning software, and multiple programs specific to each client’s business requirements
 Operating Systems: Windows 7, 8 Windows XP, Vista, Hardware repair and upgrades, backup
and recovery
 Installation of Networks Using: Switches, Routers, Cables, Patch Cables, Setting up printers on
networks
MAJOR CONSULTING PROJECTS
Owner/Operator, STEVE’S COMPUTER SUPPORT SERVICES, Forest Hills, NY 2003 – present
Service Manager, CONSUMER PRIORITY SERVICE, Brooklyn, NY 2010-2015
Executive Administrator, KENNYMAN’S BUSINESS MACHINES, Cedarhurst, NY 2007-2010
Purchase Order Processing, TRISTATE CAMERAS AND ELECTRONICS, 2006-2007
Warehouse Manager, WEINSTOCK LIGHTNING 2005-2006
Programmer/ Analyst, Team Manager, GFI GROUP (GFINET LLC) 1999-2002
Programmer/ Analyst, SOCIETE GENERALE 1997-1999
Programmer/ Analyst, UNION BANK OF SWITZERLAND 1993-1997
DUTIES AND ACCOMPLISHMENTS
Maintain and administer databases:
Troubleshoot and resolve computer problems; build and upgrade systems; install software and
perform general maintenance for clients; assist company owners and department heads in
determining hardware and software requirements and making purchases.
 Effectively marketed services to and maintained working relationships with more than 50

2. Shalom Katz
New York, NY 11375 / P: 888-888-8888 / C: 888-888-88888/ abc@gmail.com
skatzresume2015-08-150820171424-lva1-app6891Page 2 of 3
companies
 Improved clients’ operations by completing a wide-scale replacement of outdated work stations
and servers, upgraded operation systems from Windows 7 to Vista / XP Pro; transferred all data
files to new PCs, keeping desktop preferences intact
 Recovered numerous lost files of critical information due to viruses and damaged hard drives
 Set up work stations on networks and Internet so clients could correspond with vendors
electronically
 Completed several service upgrades to accommodate upgrading to the latest version of
accounting software; fully automated clients’ manual accounting system
Management and communication:
Cut annual logistics expenses by $30,000 through implementing a field staff website; eliminated
paper invoices by implementing paperless operations and electronic billing; improved data integrity
and reporting capabilities. Significantly reduced errors and eliminated backorder issues to prevent
failures and shipping delays.
 Lowered wasted inventory 90% by closely monitoring order generation program.
 Produced revenue by identifying inaccuracy in POS data; resulted in short-paying invoices
 Located and corrected problems involving file operations, process management, I/O
operations and memory managers for pre compliers
 Reduced client’s labor cost and error rate by setting up a network and installing and
engineering program that automated the tool cutting process (Eliminated the need for
manual cutting)
System Analysis and programming:
Experienced managing internal/ external resources, word products, and project time schedules; always
maintained complete documentation of work materials; routinely participated in project meetings;
accustomed to working with management, co workers and diverse clients
 Directed back-end system integration with supply chain logistics provider.
 Evaluated performance of order generation software, controlled costs, and streamlined
fulfillment of 4,000 monthly orders; maintained unprecedented inventory accuracy
 Demonstrated ability to document end-user challenges and translated into technical
specifics.
 Served as expert on system capabilities and limitations; attend financial planning and
project management meetings.

3. Shalom Katz
New York, NY 11375 / P: 888-888-8888 / C: 888-888-88888/ abc@gmail.com
skatzresume2015-08-150820171424-lva1-app6891Page 3 of 3
EDUCATION
B.S., Medical Computer Science, Hunter College (CUNY), New York, NY
LANGUAGE SKILLS
English and Hebrew