1. Daniel Brown
2411 Vancastle Way, #200
Raleigh, NC 27617
Phone: (919) 321-2266
E-mail: opdhb@hotmail.com
OBJECTIVE
Afull-time position is desired that is in a challenging, dynamic, positive, and rewarding
environment where I can become, in the short term, an instrumental member in providing
daily service; in the intermediate term, a trusted trainer and counselor; and in the long
term, a valuable leader. That progression has occurred in each stop in my career history.
Learning skills and applying them is something anyone can do. I would rather focus on
providing Peace Of Mind to an organization That is being where I supposed to be, doing
what I am supposed to do, when I am supposed to do it.
WORK EXPERIENCE
GlaxoSmithKline Datacenter OperationsAnalyst March 2010 – March 2015
 Vendor escorting
 Manage Data Centre and Building Access Databases
 Perform weekly and monthly audits of Data Centres access list and sign-in sheets
 Work with offshore support teams from UNIX,Windows and Storage Groups
 Hardware break/fix operations - open, track and update incident tickets. This also
includes contacting vendor and support teams when hardware generates events that
require vendor support
 Provide manual server reboots and touch (hands-on) labor on AIX (IBM), EMC, UNIX
and Windows platforms
 Monitor the Remedy queue for incidents and requests and update Chameleon
 Perform proactive checks on servers and hardware at Data Centre sites
 Monitor backup environment on all server platforms (especially the AS400 backups)
 MERPS,ERP,AS400 and ESM system monitoring
 SAP application Login IDs to check the availability of the SAP user interface
 Address SARBOXissues for Data Centre Security and Tape Media
 Support Data Centre Shutdowns for Upper Providence 4, Upper Merion, RTPAdmin 1
and Zebulon Data Centre sites. GSK Data Centre Operations work with the Offshore,
local support and vendors to make sure the services are shutdown and restarted
 Process tape/media handling, send tapes off site to Vital Records and Iron Mountain and
handle any discrepancies
 Coordinate tape library audits, mount, dismount, and slot media. Execute and monitor
daily physical scratch pool activity and daily scan and compare of media movement
 Conduct media degaussing (erasure) and destruction and provide media movement
reporting and disposition
 Track and request media acquisition/purchasing from GSK
 Load and unload various platform tape robots and procure new media.
ACS/GlaxoSmithKline Computer Operator January 2006 – March 2010
REPRESENTATIVE PRINCIPALDUTIESAND RESPONSIBILITIES:
 Member of Process Improvement Team.

2.  Ensured all necessary data files were accounted for and available in order to initiate each
processing task. Performed required equipment set-up.
 Operated stand-alone, and attached equipment, to complete each processing task.
 Operated equipment to perform tasks and monitors database systems in accordance with a
schedule of operations.
 Identified system hardware and software malfunctions and took appropriate corrective
action as necessary to troubleshoot/resolve operating problems referring to established
procedures and/or escalated problems to more experienced personnel within the
department.
 Responded to requests,from support personnel responsible for systems, applications
software,and hardware,for operational assistance.
 Checked for outstanding replies for bringing tape drives on/off-line or tape error alerts;
maintains scheduled reports of operations activities including trouble reports, logs, etc.
 Maintained daily logs, turnovers, and equipment malfunction reports.
 Demonstrated knowledge of the daily operation and monitoring of the mainframe and
mid-platform systems.
Hewlett Packard/ GlaxoSmithKline Lead Computer Operator June 2003 - January 2006
Primary duty is to oversee the monitoring of Glaxo Smith Kline's extensive worldwide
client/server mainframe computer enterprise. My role is to make sure problems are detected by
shift staff and handled in a timely manner by either shift staff or on-call second level personnel.
Other duties include monitoring, starting, restarting, and canceling backups; performing file
restores as requested; retrieving disaster recovery tapes, scanning them into tape inventory, and
sending them off site, and scanning and receiving them when they return; entering problems into
a call logging database; making service calls for equipment repairs; preparing a turnover
document to communicate shift activities to the incoming shift; monitoring batch job processing
and restarting jobs when needed; communicating with global staff.
System tools include: ESM Console V 1.0.10 - GSK enterprise monitoring tool; Veritas
Netbackup 3.4 and 4.5 and ExecView V 2.5 - backup monitoring and restarting; QMessage
Monitor V 5.0 -AS400 monitoring; Action Request System V 5.01.01 consisting of Chameleon -
GSK change management software and Remedy - call logging system used to track failures,
problems, events, and return to service; MediaLink - disaster recovery software for tape
inventory, EXTRA! v 6.4 - mainframe access; Lotus Notes v 6.0, Lotus Sametime Connect v 2.5 -
instant messaging; Tivoli Workload SchedulerWeb Admin v 1.1; MS Office XP, MS Windows
XP; SAOS/390 - mainframe operating system.
Executive Staffing Services Independent ContractorApril 2003 - June 2003
Computer Operator, Wake Medical Center, Raleigh, NC
Initiating and monitoring mainframe job streams,stopping and initiating PC applications,
rebooting servers,level-one HelpDesk duties, printing, supporting and assisting networking
department.
Durham Athletic Club | Durham, NCAssistant Manager December 2001 - February 2003
Assisted General Manager/Owner in daily operations of health club. Duties included completing
the daily production report, selling memberships, creating and distributing written media, creating
and maintaining a huge member email database,corresponding with members through email,
handling building maintenance, performing customer service to members, handling managerial
issues when general manager is absent,assisting in overseeing staff, handling computer
technology issues, creating and maintaining the club’s web page. Initially began as a membership
counselor.

3. Teksystems Research | RTP, NC Independent Contractor September 2000 - March 2001
Contractor in the following positions:
Computer Operations IBM RTP,N C
Monitored backups using OmniBack and Unix.
Information Systems Square D Knightdale, NC
Performed help desk duties on a Windows NT platform by going to users’desks to resolve
problems. Handled printing duties on AS400 mainframe.
Blue Cross Blue Shield ofNorth Carolina | Durham, NC Lead Computer OperatorAugust
1992 -April 1999
 Performed console duties in an OS/390 MVS mainframe environment using MVS, IMS,
and JES commands.
 Initiated and monitored open-system client/server Unix-based applications that updated
company databases and distributed reports to in-house users.
 Created a user manual, including table of contents and index, for staff use.
 Accountable and responsible for ensuring the timely completion of all system tasks,
schedules, and jobs while handling any reasonable customer request promptly and
professionally.
 Supervised computer center to meet all goals and deadlines. Monitored production staff
activities including breaks and arrival times. Contributed to staff performance review.
 Made decisions on adjustments of schedules and status of backlogged jobs.
 Prepared problem reports and shift logs.
 Created and prepared turnover report for company wide distribution.
 Problem solved and researched system abnormalities occurring on previous shifts using
TSO/ISPF,shift logs, and JCLwriters.
 Handled critical operations and informed the Help Desk of abends and online down time.
 Ran payroll jobs and handled confidential output while maintaining close
communications with the Payroll Department.
 Performed file transfers to other companies.
 Performed job reruns, database back outs, and database recoveries.
 Trained and developed staff.
Blue Cross Blue Shield ofNorth Carolina | Durham, NC Computer Operator December
1989 -August 1992
Progressed four levels from a part-time computer operator to Computer Operator I. Various duties
included monitoring system consoles for error messages and job initiation messages,using CA-
Scheduler to check job status,preparing daily turnover, printing books, checks, and reports, and
mounting tapes on IBM 3480 tape drives.
UNC Student Stores | Chapel Hill, NC Lead SalesAssociate August 1983 - December 1987
Selling computers, buying selling, and installing software,providing customers with pertinent
information with regards to their needs, training student staff, delivering computers throughout
the campus, configuring computers to customer specifications.
EDUCATION

4. University of North Carolina | Chapel Hill, NC Some College Coursework Completed
August 1980 – December 1987
Required hrs. for degree have been completed; one general college class short of graduation
ADDITIONALINFORMATION
When IBM first marketed PC’s to the generalpublic, I was there.As few training resources were
available at that time, I learned hardware and software applications on my own. This allows me to
quickly grasp and master current information technology application issues.
While in computer career,completed severaltraining seminars including those covering
client/server applications, UNIX, Xerox 6135 and Docutech printers.
Certifications:
ITIL Foundation Certificate in IT Service Management
ITIL Intermediate Certificate in Service Strategy
ITIL Intermediate Certificate in Service Design
ITIL Intermediate Certificate in Service Transition
ITIL Intermediate Certificate in Service Operation
ITIL Intermediate Certificate Continual Service Improvement
REFERENCES
Mike Geraghty (Current Manager) – 610-962-1853 Business phone
Johnny Smith 336-382-3908 Business phone
Bill Glover 336-376-1049 Home phone