The document is a curriculum vitae for Mohammad Faizan Ali. It summarizes his personal and professional experience. He has over 5 years of experience working in IT support and as a telecom technician in Saudi Arabia. His experience includes installing, troubleshooting, and providing support for computer hardware, software, and networking equipment. He is seeking new career opportunities where he can further develop his technical skills.

1. Curriculum Vitae
Mohammad Faizan Ali
Mob: +966-583059325
Email: fali54703@gmail.com
PERSONAL PROFILE
I would describe myself as a motivated, reliable and well-organized individual, who thrives on
challenges, exerts every possible effort, performs well under pressure and strives for the highest
possible standards in all aspects of my work.
I am seeking to pursue a challenging career where I can broaden my skills, develop my
abilities and endeavor to achieve availing progression and advancement
Anticipating a favorable response from your end
Thank you,
Education:
 High School & Secondary Education from Pakistan Int’l School, Riyadh, Saudi Arabia.
 Primary Education from Pakistan Int’l School, Riyadh, Saudi Arabia.
 Primary Education from Riyadh Public School, Riyadh, Saudi Arabia.
IT Support Engineer -| Ablad Computer |March2009-Jan2014|
 Worked as IT support Engineer and Return Merchandise Authorisation for the IT Company
 To claim damage and defective and warranty claim IT equipment’s from company products. And
help the customer to give best and satisfaction role.
 Sound knowledge of various operating platforms and has the ability to use advanced tools and
equipment
 Responsible for installing, troubleshooting and providing support for systems at customer site
 Handle the tasks of calibrating HP Systems after completion of installation and testing of
functionalities
 Perform responsibilities of identifying and repairing system instruments by applying best
practices.
 Handle the tasks of checking service contract agreements to ensure that the defective parts do not
exceed the warranty period
 Format Windows for PC/Laptops. Prepare PC and Laptop,Configure Network printer.
 Troubleshoot PCs’/Laptops Troubleshoot Internet at PC/Laptops, Join PC/Laptop’s to domain
controller.
 Troubleshoot network connection (WAN,LAN,Wi-Fi, Backup user data if required.
 Create daily checklist on all systems and printers if working or no

2. Curriculum Vitae
 To claim damage and defective and warranty claim IT equipment from company products. And
help the customer to give best and satisfaction role.
 Perform testing of system functional parts to provide certifications of products
 Responsible for installation as well as configuration of hardware and software products
 Handle the tasks of handling customer queries to provide best solutions on time.
 To claim damage and defective and warranty claim IT equipment’s from company products. And
help the customer to give best and satisfaction role.
 Resolving Access Point installation, configuration, and troubleshooting.
 Invoice printer installation, configuration, and troubleshooting.
 Provide client support and technical issue resolution.
 Software and Hardware installation, configuration, and troubleshooting for end users.
Hardware and Software upgrades,Network printer and Scanner installation/configuration.
 Provide technical support to telephone and email requests from users for all PC hardware,
software
 Contribute to ensuring that the Service Desk systems and software are kept up to date and
messages are passed on and feedback received promptly
 Deploy PCs and associated peripherals including new installations and the redeployment of
existing equipment
 Install and configure operating systems to agreed standards under the direction of the Team
Leader.
 Install and configure software to agreed standards under the direction of the Team Leader.
 Maintain the existing PCs and peripherals to standards determined by the Team Leader.
Telecom Technician
Ablad Computer |March2009-Jan2014|
 Configure CPEdevices
 LayingFiberopticnetworksusingDuctburied,DirectburiedandArial Cables
 Optical fiberlayingincustomerpremises
 Installationof ONTrouterUPS
 Coordinationwithcontrol andaccessdepartmentwhile configuration
 Technical surveybefore installation
 Installationof wall mountedODFandRack mountedODF
 Installationof VONT,RFcabling,FRpowerbudget
Technical Proficiencies:
 Operating system: MS Windows server 2003, 2008, 2012, 2000, vista, xp, win7, 8, 10
 Networking: local Area Network,Wide Area Network,TCP/IP
 Software: MSOffice, Exchange, Outlook, Adobe
 Hardware: Routers, system Equipment’s, Hubs Switches, printers,
 Tools MacAfee,Symantec /Antivirus, backup Exec10

3. Curriculum Vitae
CALL CENTRE AGENT EXPERIENCE
 AUA Solutions Karachi, Pakistan
As Senior Tele Research Executive (11 Feb 2014 to 30 July 2015)
Campaign: USA/Canada campaign
Responsibilities & Duties
Outbound calls to corporate personals for verification to their designation in the corporate companies to assign.
Maintain the worksheet provided according to the personals listed & their designations.
 If logics Communications Karachi, Pakistan
As Customer Supports Representative (5 Nov 2015 to 10 Jan 2016)
Campaign: Canada campaign
Responsibilities & Duties
Outbound calls to peoples for the sale of air cleaning duct. And achieve the target on daily basis & maintain the
record of sale.
Skills/Abilities/Knowledge:
• Soft spoken, debonair and disciplined.
• Excellent customer service skills.
• Extensive knowledge of Internet and computer.
• Strong telephone and listening skills.
• Solid communication skills.
• Immense ability to maintain good rapport with customers.
• Enjoy rapport building and customer interaction.
• Strong persuasive skills.
* Good knowledge of hardware information such as CPU,Memory, Disk, Network,Bios.
* Excellent in MS Word, Excel, PowerPoint,Access,Outlook.
* Install complex software and hardware.
* Practiced Hardware Tools TC/IP configuration LAN and Networking.
* Practiced Operating Systems: Windows9X, Windows2000/03, Windows M Windows XP,
Windows Vista, UNIX, MS DOS
* Practiced Programming Language: Pascal,Turbo Pascal,C, C++, and Java.
* Practiced HTML Editing Tools: Macromedia Dream weaver,Microsoft FrontPage, Adobe
* Practiced Office Package:Microsoft Word, Microsoft Excel, Microsoft Access,Microsoft PowerPoint,
and Microsoft Outlook Express.

4. Curriculum Vitae
PROFESSIONAL PROFILE:
 Enjoys a lot working under high Work Pressure.
 Punctual & have good attendance record.
 Flexibility to Work beyond regular work hours when needed.
 Maintains Strict Confidentiality.
 Positive and Cooperative Attitude and confidentiality maintenance.
 Excellent communication skills, (Perfect English, Arabic, Urdu).
Personalization:
 Father Name: Mohammad Hanif Habib
 Date of Birth: 16 June 1990
 Place of Birth: Riyadh , K.S.A
 Nationality: Pakistani
 Civil Status: Single
 Iqama Number: 2160615015 (Transferable)
 Religion: Islam