1. ROBIN MCINTIRE
2710 Oak Grove Church Road 615 633-8618
Bethpage, TN 37022 robin.mcintire@timeormoney.com
SUMMARY OF QUALIFICATIONS
Over 20 years of progressive information technology experience in diverse industries. Easily assumes and
maintains a leadership role for both large and small teams with a proven, unwavering work ethic. Ability
to take projects from conception through life cycle. Personal commitment to high standards of completing
projects on time.
• Staff Management • Proposal Preparation
• Office Administration • Software Development
• Software Management • Team Facilitation
• Training and Development • Web Design (Internet/Intranet)
• Infrastructure Management • Help Desk
• Manufacturing • Retail
• Tobacco Industry • IT Consulting
• Trucking/Freight • Microsystems Manufacturing
• Quality Inspections
PROFESSIONAL EXPERIENCE
GENPACT
Contract to Dollar General Corp. 2011 - CURRENT
Responsible for resolving 3rd
Tier Escalations.
• Support over 12,000 stores
• Support the IBM registers (running Linux) and Dell PC (running Windows8), all the peripherals such
as scanners, printers, Ethernet Switch, Satellite, Broadband router, modem, Ethernet cabling
• Remote into the register and/or PC through provided FTP tools (FileZilla) and SSH (Putty) to resolve
software problems.
• Hardware and Software Technical Issues.
• Evaluate and write Technical Instructions for the intranet web site for Tier1
• Working on the Dollar General special project of all software and hardware rollouts.
• Consistently exceeded production requirements.
• Work to support the New Stores and remodels on a weekly basis
• Work with 3rd part vendors for Internet connect, satellite connection, ordering replacement registers
and all POS and Office equipment
• Reload software on POS registers as required using FTP
• Support the Tier1 agents and take escalated calls
• Support and document all escalations from the field

2. ROBIN MCINTIRE PAGE 2
KELLY SERVICES., Gallatin, TN 2009- 2011
Contract to Dollar General Corp.
Responsible for resolving 3rd
Tier Escalations.
• Trouble shoot the IBM registers and Dell PC, all the peripherals such as scanners, printers, HUB,
Satellite.
• Logging onto the register and/or PC through Satellite to resolve software problems.
• Hardware and Software Technical Issues.
• Evaluate and write Technical Instructions for the new ERC Company
• Working on the Dollar General special project for installing DSL into all stores
• Consistently exceeded production requirements.
• Working on the Linux rollout project and trouble shooting problems.
.
DOLLAR GENERAL CORP., Goodlettsville, TN 2006-2009
Employee Response Center Technician
Responsible for resolving store issues for 8500 stores in 35 states.
• Trouble shoot the IBM registers, all the peripherals such as scanners, printers, network switch,
Satellite.
• Logging onto the register through Satellite to resolve software problems.
• Human Resources, Inventory, Payroll, Risk Management, Asset Protection, Hardware and Software
Technical Issues.
• Assisted in maintaining the Dept. Access Databases.
• Project Manager over the Internal website for our Department.
• Assisted POS Technical Support in escalated technical issues.
• Consistently exceeded production requirements.
• Consistently on the RAP (Recognizing Attendance Productivity) Monthly Award program for my
entire tenure.
PRECISION CABLE, Portland, TN 2003-2006
Quote Administrator
Responsible for Government Quote Bidding and Maintaining the Office Equipment.
• Responsible for all company quoting which entails pricing, research, and making sure the deadlines
are met.
• Maintaining and researching to make sure that all government procedures are kept current.
• Maintain the internal network, software and hardware.
• Train employees on Microsoft Office.
• Create forms, reports, and production work instructions and help documentation.
• Maintained and ordered office supplies.
• Developed two e-commerce selling sites.

3. ROBIN MCINTIRE PAGE 3
LEICA MICROSYSTEMS, INC., Deerfield, IL 1992-2002
Project Manager
Take ownership of projects from conception through life of project.
• Continuously completed projects on time and under budget.
• Deployment of company Quote/Purchasing system to 12 outside companies and all internal sales
force.
• Successfully took the Intranet web site from conception through implementation, including
gathering requirements, development, testing, creating documentation, implementation and training.
• Project Manager over the development of the extranet site for our dealers. This site contains
documents, procedures, order process, inventory and tracking abilities.
• Quality testing of the intranet and extranet before they were rolled out.
• Webmaster of the company’s intranet and extranet.
• Trained internal employees on hardware maintenance and company software.
• Developed all the training course materials, technical and help documents.
• Have successfully performed the roles of Project Manager, Business Analyst, and Lead Developer.
• Headed up the committee and managed the CRM development project.
• Worked very closely with all levels of management both internal and external.
• Responsible for the Help Desk for our extranet.
• Managed the data conversion of our company mainframe information into the new SAP system
using Access Databases.
• Developed the Quotation and Financial modules in Cobol for the company.
EDUCATION
• High School Diploma • Business Administration
• Company Provided Training • Project 2000 (Productivity Point
International)
• Information Systems Project Management (AMA
Management)
• Access 2000 (Productivity Point
International)
• Time Management • Excel 2003 (SkillSoft)
• Lotus Notes (programming and administration)
TECHNICAL SKILLS
Systems: VAX/VMS, WINDOWS 95-98-NT-2000-XP, Lotus Notes, AS400, Lawson, CRM
Software: Oracle, RDB, DBMS, Microsoft Office, Microsoft Project, Microsoft Front Page, Adobe
Acrobat, Microsoft Money and Small Business Money 2000, Outlook, Photoshop

4. Languages: COBOL, VISUAL BASIC, HTML, Java Script, Lotus Script, ASP, and VARIOUS WEB
TOOLS
Administration: Typing, Bookkeeping, Taking and transcribing minutes, Scheduling, Filing, Customer
Support, Data Entry, Accounts Receivable/Payable