1. CURRICULUM VITAE
Adil Hassan
Cell#: +92 312 5166574
Email: adil.hassan@zong.com.pk
House# 93, Sector I,Street # 2 Sheikh Maltoon Town Mardan.
Date of Birth: 25th April 1986
Nationality: Pakistani
EDUCATION:
2012 Master of Business Administration (Finance) Equivalent To MS
(AWKUM) KPK.
2008 Bachelor of Business Administration (Hons)
Sarhad University of Science & information Technology
Peshawar, Pakistan
2004 Higher Secondary School Certificate
Computer Science, Board of Intermediate and Secondary Education
Mardan, Pakistan
2002 Secondary School Certificate in Science
Board of Intermediate and Secondary Education
Peshawar, Pakistan
Work Experience
January 2009 to date
Finance Officer:
ZONG CMPak Limited (China Mobile Company Pakistan)
Mall Road Mardan.
- Management of CSC Financial Activities
- Daily Cash & Deposit management
- Inventory Management
- Reports Management

2. - Reconciliation & Audit
- Feedback customer inquiries, concerns, and service issues.
- Providing excellent customer service that makes customers always feel welcome, important, and
appreciated is an accomplishment.
- Explain policies, regulations and rate structures.
Sales and Customer Services Executive
ZONG CMPak Limited (China Mobile Company Pakistan)
Mall Road Mardan.
- Working as manager’s backup.
- Responsible for providing both clerical, secretarial and administrative support to senior managers,
work colleagues and company directors.
- Managing the office switchboard and transferring calls to the right person.
- Ordering stationery and other office supplies.
- Managing courier deliveries, and the incoming and outgoing post.
- Organizing repairs to faulty office equipment.
- Setting up meeting rooms for visitors and management
- Managing in house sales as well as achieving CSC’s sales targets though ODA’s (outdoor
Activities)
- Managing SEP (student Entrepreneurship Program) for Mardan region.
- With excellent customer service skills establishing and maintaining effective working relationships
with fellow employees, officials, and concerned members of the general public.
- Documenting with end to end process completion (Correct & complete customer documentation as
per SOP.
- Ensuring smooth / effective customer handling by Customer Service Staff.
- Responsible for achieving high customer satisfaction through high quality service delivered by staff.
- Taking accurate measures for the provided feedback from customer service.
- Ensuring proper documentation and notifications from customers end.
- Make sure of all customer service related activities! Being done within the set bench- marked time.
- Feedbacks of customer queries, concerns, and service level issues.
- Floor Management (Smooth Customer Flow)

3. - Constantly looking for innovative ideas, Improving sales Achievement, customer service, staff
performance and motivation.
ACHIEVEMNTS:
- Won Highest Post Postpaid Sales target achievement consecutively for the month of
October and November.
- Star performer award for the month of August 2013.
- Star performer award for the month of July 2013.
- Star performer award for the month of May 2013.
- Star performer award for the month of April 2013.
- Star performer award for 2011
- Award for campaign wining October 2011 for which I have been rewarded a dinner with CEO
- Campaign winner award for the month of June 2011
- Runner Ups Award for the month of March 2011
- Appreciation letter in recognition of both sales & customer services March 2011.
- Annual Sales & customer service Award for 2010.
- Highest sales target award for 2010.
- Sales & customer service Award for 2009.
- Highest sales target award for 2009.
- Won Highest Sale target award as a Team 2009.
LANGUAGES
English : Understand, Speak and Write
Urdu : Understand, Speak and Write
Pashto : Understand and Speak, Write
Punjabi : Understand and Speak
Hindko : Understand and Speak
KEY SKILLS AND COMPETENCIES
- Remaining calm and professional in busy and pressurised times.
- Exceptional planning and prioritisation skills.
- Extensive knowledge of Microsoft Office software packages.
- Track record of consistently meeting targets and deadlines.
- Speak with others using clear and professional language.