1. Chai Cheah Yee @ Rachel
Account Manager (8 months)
Ricoh (M) Sdn Bhd
Key Skills & Competencies
Sales
 An ability to achieve and exceed targets.
 Able to work as part of a busy sales team.
 Ability to build a rapport with a wide range of people.
 Ability to prioritize and meet deadlines on multiple assignments.
 Previous retail experience.
Personal
 Strong communication and organisational skills.
 Unlimited resilience, drive, energy and talent.
Areas of Expertise
 Maximising opportunities
 Customer satisfaction
 Customer follow up
 Relationship building
I am an ambitious and personable individual with total 10 years sales experiences in both
retail and corporate industries. I am seeking a role to extend my profession and further my
contributions in a new career venture.

2. Experience
May 2015 – Jan 2016
( 8 months )
Account Manager
Ricoh (M) Sdn Bhd | Selangor, Malaysia
Industry Office Automation / IT-Enabled Services / BPO
Specialization Sales - Corporate
Role Sales Executive/Account Manager
Monthly Salary MYR 4,740 + Mileage Allowances + Commissions + Toll & Parking
claims
- To penetrate and develop key accounts in local corporate sectors.
- To perform sales presentation and demonstration.
- To carry out pre-sales prospecting on accounts assigned.
- To scope customer requirements and translate them into a technical proposal.
- To establish and maintain professional working relationship at all levels both internally and with
the customer by developing a core understanding of the client's unique business needs and
competitive challenges.
- Achievements to date :
1) 70% Existing customer retention with 100% Coverage on assigned accounts within 6 months
Feb 2012 - Apr 2015
(3 years 2 months )
Account Manager
Tele Dynamics Sdn Bhd | Selangor, Malaysia
Industry Office Automation / IT-Enabled Services / BPO
Specialization Sales - Corporate
Role Sales Executive/Account Manager
Monthly Salary MYR 3,700 + Commissions + Incentives
- To service existing local corporate sectors assigned by superior.
- Prepare sales presentation and demonstration.
- Liaise with business unit heads, and responsible to capture their requirements and ensure
optimum level of support is provided.
- Ability to identify customer needs and recommend the appropriate product and services
- Prepare sales related reports and responsible of timely collection.
- Achievement
1) Full solution implementation (including software and hardware) @ RM600k for local
Corporate customer

3. Jul 2007 - Jul 2011
( 4 years )
Corporate Sales Executive
Pacific Office (M) Sdn Bhd | Selangor, Malaysia
Industry Retail / Merchandise / Trading
Specialization Sales - Corporate
Role Sales Executive/Account Manager
Monthly Salary MYR 2,600 + Commissions + Incentives + Toll & Parking claims
- To ensure business growth and increase market penetration.
- To expand existing and new networks for maximum coverage.
- To follow up on sales leads, referrals and make regular sales / cold calls on potential
customers.
- To build and strengthen good rapport / business relationship with customers.
- To provide customer service and prompt response to customer enquiries and complaints.
- To maintain healthy sales cycle by monitoring customer payment aging and ensure repeat
sales is retained.
- Achievement
1) Zero Bad Debts Achiever 2009
2) Monthly Sales Target Achiever in 2010
3) Annual Top Sales (Outdoor Division) 2010
Jun 2006 – Jun 2007
(1 year )
Retail Sales & Operation Executive
Lewre International Sdn Bhd | Mid Valley Megamall & 1Utama Shopping Mall
Industry Retail / Merchandise (Luxury Shoes)
Specialization Indoor Sales & Operations
Role Sales and Operation
Monthly Salary MYR 3,000 + Commissions + Transport Allowances
- Responsible for the managing and overseeing the day-to-day operations and activities in outlet.
- To prepare visitation report and outlet maintenance report including stock inventory and
merchandise displays.
- Assist in hiring promoters and ensure promoter daily attendance.
- To supervise and assist promoters to close sales.
Nov 2005 – May 2006
(7 Months )
Retail Executive
I – Berhad | Selangor, Malaysia
Industry Retail / Merchandise (Home Appliances)
Specialization Indoor Sales
Role Sales
Monthly Salary MYR 2,000 + Commissions
- To perform and achieve sales target given
- To attend walk-ins customer by providing excellent customer service experience.
- To ensure the well-kept of outlet (housekeeping).
- To participate ad hocs duties as assigned.

4. Academy Qualifications
Bachelor of B.A. (Hons)
In Marketing Programme
2nd Class Division B
The University of Hertfordshire, United Kingdom
August 2004 to August 2005
Higher Diploma in
Marketing Programme
INTI International University College, Malaysia
December 2003 to April 2004
Diploma in Marketing Programme
INTI International University College, Malaysia
December 2002 to August 2003
Business Foundation Programme
INTI International University College, Malaysia
April 2002 to December 2002
Sijil Pelajaran Malaysia (SPM)
Grade One with 1A, 6Bs, 2Cs
S.M.K Munshi Abdullah
1996 to 2001
Computer Proficiencies
 Word Processing Tools
 Microsoft Office (Word, Power Point, Excel)
 Photoshop CS3
Languages (Spoken & Written)
 English
 Chinese
 Bahasa Malaysia

5. Additional Info
Chai Cheah Yee, Rachel
(Permanent Address)
No.9, Jalan Duta 1/9,
Taman Nusa Duta,
79150 Nusajaya,
Johor.
Mobile +60 (17) 6611343
E-Mail rachelcy91@gmail.com
Age 33
Date of Birth 1st September 1983
Gender Female
Height 1.66m
Weight 52kg
IC NO 830901-14-6000
Marital status Single
Race Chinese
Religion Buddhist
Nationality Malaysia