Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

shoaib cv


Published on

  • Be the first to comment

  • Be the first to like this

shoaib cv

  1. 1. MUHAMMAD SHOAIB Mobile: 0346-2208774 Email : CAREER OBJECTIVE: Looking for a position of Sales and Business Development Executive profile in a dynamic organization for long term growth with professional development, where I can utilize my experience, knowledge, professional skills and abilities focused on promoting business growth by providing superior value and service. PROFESSIONAL SYNOPSIS:  TAMEER MICROFIANANCE BANK as a senior customer service represented May 2016- present Areas of responsibility: • ATM card activation and deactivation. • Complaint registration. • Complaint Resolve. • VAS Activation. • Product information provide to customer • Support other department • All inbound and outbound calling.  IBEX GLOBAL as a Call Center Sales Representative from October 2013 to September 2015 Areas of responsibility: • Mapping the client requirements and providing them expert advisory services. Ensuring the highest standards maintained. • Getting in touch from existing clientele and providing them best of support & service and maintain good business relationships. • Answered telephone inquiries on products, and services • Maintained a thorough knowledge of all products and services • Resolved problems of clients and Answer inbound calls
  2. 2. • Make outbound calls to potential clients in order to sell the company product. • Answered to customer queries, complaints and order problems • Received inbound calls from customers using selling skills to enhance order value. • Maintained warm relationship, courtesy, honesty and integrity with customers and co- workers.  HILAL CONFECTIONERY (PVT) as a Plant Operator from February 2009 to October 2013 Areas of responsibility: • As a mondomix plc cream operator • As a oven operator • As a mondomix plc better premixer • As a cup cake plant operator ACADEMIC QUALIFICATION:  B.Tech (Pass) in a Mechanical Technology from Newport institute 2 Years Full Time • Technical education diploma in power technology  Oxford Grammar School (Karachi Pakistan) • Metric (science)from board of secondary education (Karachi)Pakistan KEY COMPETENCIES & SKILLS: • Good interpersonal skills. • Good analytical skills. • Adaptive nature. • Self motivated & Extrovert nature. • Familiarity and trading in stock markets. • Cross selling and Negotiation skills. HIGHLIGHTS OF QUALIFICATIONS: • Huge experience in call center sales and Customer Service • Proficient with basic computer applications • Strong ability to constructively handle unexpected problems • Excellent organizational skills Excellent verbal, written and listening skills ACHIEVEMENTS: • Got recognition and appreciation for consistently meeting targets. • Highest QI&QA done ever in the team.
  3. 3. • Awarded scholarship in honor of outstanding performance in academics. EXTRA CURRICULAR ACTIVITIES: • Active participation in debates quizzes and group dance. • Played cricket at inter- school level. • Participated in blood donation camp. • Volunteering in various college events & activities. PERSONAL DETAILS: Nationality : Pakistani Date of Birth : 5th May, 1990 Marital Status : Single CNIC : 42201-3692039-3 MUHAMMAD SHOAIB