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shoaib cv

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shoaib cv

  1. 1. MUHAMMAD SHOAIB Mobile: 0346-2208774 Email : shoaibkhan0346@yahoo.com CAREER OBJECTIVE: Looking for a position of Sales and Business Development Executive profile in a dynamic organization for long term growth with professional development, where I can utilize my experience, knowledge, professional skills and abilities focused on promoting business growth by providing superior value and service. PROFESSIONAL SYNOPSIS:  TAMEER MICROFIANANCE BANK as a senior customer service represented May 2016- present Areas of responsibility: • ATM card activation and deactivation. • Complaint registration. • Complaint Resolve. • VAS Activation. • Product information provide to customer • Support other department • All inbound and outbound calling.  IBEX GLOBAL as a Call Center Sales Representative from October 2013 to September 2015 Areas of responsibility: • Mapping the client requirements and providing them expert advisory services. Ensuring the highest standards maintained. • Getting in touch from existing clientele and providing them best of support & service and maintain good business relationships. • Answered telephone inquiries on products, and services • Maintained a thorough knowledge of all products and services • Resolved problems of clients and Answer inbound calls
  2. 2. • Make outbound calls to potential clients in order to sell the company product. • Answered to customer queries, complaints and order problems • Received inbound calls from customers using selling skills to enhance order value. • Maintained warm relationship, courtesy, honesty and integrity with customers and co- workers.  HILAL CONFECTIONERY (PVT) as a Plant Operator from February 2009 to October 2013 Areas of responsibility: • As a mondomix plc cream operator • As a oven operator • As a mondomix plc better premixer • As a cup cake plant operator ACADEMIC QUALIFICATION:  B.Tech (Pass) in a Mechanical Technology from Newport institute 2 Years Full Time • Technical education diploma in power technology  Oxford Grammar School (Karachi Pakistan) • Metric (science)from board of secondary education (Karachi)Pakistan KEY COMPETENCIES & SKILLS: • Good interpersonal skills. • Good analytical skills. • Adaptive nature. • Self motivated & Extrovert nature. • Familiarity and trading in stock markets. • Cross selling and Negotiation skills. HIGHLIGHTS OF QUALIFICATIONS: • Huge experience in call center sales and Customer Service • Proficient with basic computer applications • Strong ability to constructively handle unexpected problems • Excellent organizational skills Excellent verbal, written and listening skills ACHIEVEMENTS: • Got recognition and appreciation for consistently meeting targets. • Highest QI&QA done ever in the team.
  3. 3. • Awarded scholarship in honor of outstanding performance in academics. EXTRA CURRICULAR ACTIVITIES: • Active participation in debates quizzes and group dance. • Played cricket at inter- school level. • Participated in blood donation camp. • Volunteering in various college events & activities. PERSONAL DETAILS: Nationality : Pakistani Date of Birth : 5th May, 1990 Marital Status : Single CNIC : 42201-3692039-3 MUHAMMAD SHOAIB

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