resume

1. Alsina H. Butt
Calgary, AB T1Y 2K7 587 287 9733 alsinabutt@gmail.com
Profile
Self - directedandmotivatedindividual who isinterested inusingherinterpersonal,communication,and
problem- solvingskillstointeractwithcustomersinordertoserve theirneedsinatimelymanner and
inspire repeatbusiness
Key Skills
CustomerService Skills:
 Consistentlyhelpedcustomersidentifymerchandisethatbestsuitedtheirneeds
with100% customersatisfaction
 Abilitytoprovide acalmand efficient atmosphere byproactivelyhandlingcomplaints
inpersonor by telephone
 Achieved 100% customerretentionbyprovidingattentive service andservingexactcustomer
needsoconsistentlymetall salestargets
 Excellentexperience withcashtransactionsto collectmoneyandcount correctchange
InformationTechnology:
 Proficiencyin:MSWord, Outlook andPowerPoint
Relevant Work Experience
Pre - board Screening Associate 2016
Gard World - Calgary,AB
 Effectivelyengaged100+ customers , daily, to provide themwithdivestationprocess
before enteringscreeningarea
 Competentlyworked ina groupor individuallytoproduce resultstoeffectively move
customerlinesinanefficientlyandorderlyprocess
 Assessed customerboardingpasstosendthemintothe correct line
 Createda safe andcomfortable environmentforcustomersandfellow employeesby
providingvalue addedcustomerserviceandproactivelydealingwithissuesrelated
to flightsandbaggage
Key holder Sales Associate 2016
Ricki’sRetail Store - Calgary,AB
 Entrustedto openandclose store,countand depositcashto bothsafe on a nightlybasis
and intoweekly bankaccount
 Maintained properproduct inventory inordertoallocate correctsignage to ensure swift
turnoverof product
 Superiorabilitytomulti taskeffectivelyie answeringphones,emails,servingcustomers
inorder to achieve dailysalestargets
 Collaboratedwithstaff tomaintainsafe and pleasingappearance of store and product
while adheringtomanagementguidelines
 Achieveda 25% more returnrate than otherstaff for repeatbusiness
Sales Associate
Justice Retail Outlet- Calgary,AB 2016
 Experienced insellingmerchandiseandprovidingexcellentcustomerserviceto 40+
customersdaily
 Respondedtoall customercomplaintsandqueriesinanefficientmannerwhich

2. ledto 100% customersatisfaction
 Employedacalm andprofessional mannertoresolve customerconcerns bothinperson
and on the phone
 Effectivelymanagedinventoryandcheckedstock availabilitytofill andre - fill scheduled
merchandise
Assistant Book Keeper
Rustam& Sohrab - Lahore,Pakistan
2015
 Effectivelymanaged inventory andcheckedstockavailabilitytofill scheduled
deliveries inordertomeettightdeadlines
 Handledcashand assistedin timely distributionof wages andpaystubs for2000 employees
bi – weekly
 Efficientlyanddiligentlycollaboratedwithbookkeepertofile andrecordkeep
Oral English Instructor
Home Based Business - Lahore,Pakistan 2014
 Assessedindividuals one onone andproduced customized coursework toaidthem in
meetingproficiencytargetsandachieved100% customersatisfaction
Volunteer Work
Translator
CalgaryImmigrantWomenAssociation,Calgary,AB 2015 - Current
 Professionallyprovideslegal translationto10+ clientsata sessionora single clientin
Hindi/Urdu/Punjabi
 Proficientlyanswersall queriesandconcernsanddirectsclientstocorrectcounsellor
Administrative Assistant
CalgaryImmigrantWomenAssociation - Calgary,AB 2015
 Provideddirectiontoincomingclientstodesignatedrooms orcounsellors
 Diligentlyandaccurately copiedfiled,anddelivered documentsasneeded
 Collaboratedwithotherstaff tofulfilladditional tasksas needed
Education and Professional Development
Pre - EmploymentTraining Fundamentals 2016
McBride Career Group, Calgary, Alberta
 Applied Problem Solving and Communication Skills (1 month)
 Critical thinking and Conflict Resolution Skills (80 hours)
 Giving and Receiving competency based feedback (40 hours)
 Customer Service (40 hours)
Microsoft Office Training (24 hours) 2016
Excel, PowerPoint, Excel, Access and Outlook
First Aid Certificate 2016
Advanced High School Diploma
Calgary, Alberta