1. Geoffrey Barnes
Winnersh
Wokingham
Berkshire
Tel: 01189 012233
Mob: 07910 665910
E-Mail: gtb196505@hotmail.com
Profile
A reliable responsible andprofessional personwithovertwentyyearsexperience incustomer
service,bothface toface andover the telephone.Dealingwithcustomer’scomplaintsanddebt
recovery,togetherwithadvertisingsalesforpublishingindirectoriesandon-line.Excellent
communicationskillsandthe abilitytocommunicate effectivelywithpeopleatall levels. Lookingfor
a positionwhere existingskillscanbe utilisedandhappytoundertake anytrainingthatmaybe
required.
Skills
Polite,tactful andfriendlyattitude
Good understandingof the needsof customers
Strongmotivational,planningandorganisational skills
Good problem-solvingskills
The abilityto workto targets anddeadlines
Team playerandadditionally leadingateamof customerservicesstaff
Handlingcomplex enquiriesandcomplaints
Negotiatingwith customers oncosts andpayments
Making sure accurate records were keptof communicationswithcustomers
Helpingtorecruit,trainand appraise new staff
Up to date withdevelopmentsincustomerservice, dataprotectionandconfidentiality
ProficientinMicrosoftOffice Suite:Word,Excel,OutlookandPowerPoint
Employment History
2015 to Dec 2016 Carer forFamilyMember
1990 to Feb2015 HibuUK (FormallyYell) Reading
CustomerService Executive
Customercomplaintresolutionviatelephoneande-mail
Investigatingissuesraisedandreachingsettlements
Feedingbacktomanagementandcolleaguesandworkingwiththemtoresolve problems
OtherRolesHeld
CustomerService DebtRecovery
Face to face resolutionof issuesandproducingreportsforfurtherinvestigation
CustomerService TeamLeader
In the absence of the Team Manager – ensuringthe teamwere workingwithincorrect
guidelinesandachievingtargets
CustomerService TrainingExecutive
Trainingnewstaff onthe systemsandprocedureswithinthe company
2. PreviousWork History
2 Years ThamesWater,Reading
CustomerService DebtrecoveryOfficer
5 Years Berkshire CountyCouncil
Technical TradingStandardsOfficer
Education and Training
In-HouseTraining
SalesProcessTraining
Data Protectiontraining
Healthand Safety
Team LeadershipTraining
Bespoke SAPtraining
CustomerService Professional Certified
Education
WaingelsCopse School,Woodley
O’Level:English,Maths,History,Geography,BusinessStudies andBritishGovernmentandPolitics
CSE: ComputerStudiesandEconomics
Additional Information
A ScoutLeaderfor manyyears,as well asbeinga DistrictCommissionerforthe LoddonDistrictScout
Groups.
Referencesavailable onrequest
