Resume

1. John W. Andrews
257 Katherine Blvd Apt. 6108 Palm Harbor, FL 34684
(727) 452-0975
mail.jwandrews@gmail.com
Profile A proven professional in project management and business analysis. An effective change agent
comfortable in a variety of technical and corporate roles. Adept at root cause analysis and discerning
patterns in data. A strong communicator of complex technical concepts to audiences of varying
experience levels. Other qualifications include excellent presentation and written communication
skills, and strong team management and interpersonal skills. Committed to excellence, self-
motivated, emotionally intelligent, a principled transformational leader.
Relevant Professional Experience
Compliance and Governance Analyst
Citi / Anchor Consultants, Tampa, FL 3 months October 2015 to Present
 Supporting global project team in distribution, collection, and data entry of Intra-Citi Settlement
Agreements, Performance Level Service Documents, and other regulatory vehicles for all global Citi
entities.
 Developing and managing tracking tools, SharePoint document repository, and project
communications.
 Reporting project status and metrics to Senior Managers.
Project Manager / Business Analyst 6 years September 2004 to May 2010
Nielsen Media Research, Oldsmar, FL
 Managing and supporting infrastructure and software development projects using Agile and Iterative
SDLC models.
 Managing and tracking project progress using Microsoft Project, AtTask, and BMC Remedy Project
Management applications.
 Developing Performance Management programs including key performance measures, tracking and
reporting methods, and service level agreements.
 Receiving peer awarded recognition for excellence in technical writing for training and documentation
repository intranet site.
 Authoring business requirement documents, including Project Charters, Scope of Work, SLAs,
Training materials, User Guides, and other project related documents.
 Developing and conducting UAT plans.
 Creating process and architecture diagrams using Visio.
 Instituting and documenting governance measures to ensure compliance with regulatory
requirements of Sarbanes-Oxley Act and other internal and external control measures.
 Managing relations and interactions with independent and government appointed auditors.
Responding to requests from auditors and regulators.
 Creating and managing reports dashboards from SQL queries of multiple databases, including
Access, Sybase, Oracle, and Excel CSV. Using Business Objects / Crystal Reports and Crystal
Server to produce scheduled and ad-hoc reports and analysis.
 Facilitating meetings using Outlook, PowerPoint, Skype, and Lync.
 Administrating department SharePoint site.
 Designing, deploying, and administrating customized Incident Management and Change
Management applications for Field Tech Support and Global Infrastructure Teams resulting in 30%
staff reduction and savings of $1.5 million. Received promotion and bonus.
 Managing procurement, deployment, training, and administration of project management software
solution for software development group. Improving communications with executives and project
managers. Increasing efficiency and output of deliverables by 25%.

2. John W. Andrews
257 Katherine Blvd Apt. 6108 Palm Harbor, FL 34684
(727) 452-0975
mail.jwandrews@gmail.com
Independent Consultant / President 2 years September 2002 to September 2004
Lighthouse Solutions, LLC, Palm Harbor, FL
 Performing business development services for clients, including business plan development, budget
formulation, vendor negotiations, enterprise project management, network planning, personnel
recruitment, software support, and strategic planning.
 Contract training and consulting for AT&T, British Telecom. Boston Communications, ECI Telecom
and Florida Wideband
Training Manager 5 years August 1999 to June 2003
ECI Telecom, Inc., Clearwater, FL
 Training, evaluating, and managing activities of course developers, trainers, and contract training
personnel headquartered in the United States and abroad.
 Providing consultation and training on digital cross-connect systems, digital compression,
multiplexing, and network management software. Emerging as a sought after worldwide expert in
company’s products and services to clients such as AT&T, Concert, British Telecom, Deutsche
Telecom, MCI/Worldcom, Telus, and others.
 Developing and conducting classroom based, on-site, web-based, and distance learning training
courses for global telecommunications providers.
 Managing $1 million training facility expansion and relocation projects.
Certified Pharmacy Technician 5 years August 2010 to Present
CVS Pharmacy, Palm Harbor, FL
 Consistently recognized as the top customer service provider in a high volume 24-hour pharmacy.
 Entering and processing prescription information including patient and prescriber data, drug
selection, prescription interpretation and insurance billing.
 Resolving complex private insurance, Medicare, and Medicaid issues including claim rejections,
prior authorizations, share of cost, and coordination of benefits.
 Managing performance, controlling inventory, and complying with FDA and HIPAA laws and
regulations.
Technical Skills
Proficient in: • BMC Remedy • Crystal Reports • Crystal Server • At Task Project Management
• Microsoft Word • Microsoft Excel • Microsoft Access • Microsoft PowerPoint • Microsoft Visio
• Microsoft SharePoint • Microsoft Project • Microsoft Outlook • SQL • Adobe Captivate
Professional and Personal Development
 Six Sigma- Green Belt- Oriel, Inc. 2007
 LEAN Six Sigma- Oriel, Inc. 2007
 PMI Project Management- International Institute for Learning, Inc. 2005
 Seven Habits of Highly Effective People- Franklin Covey Institute 2005
Education BAS, Health Services Administration, St. Petersburg College, 2013
Language Proficiency Portuguese (advanced), Spanish (intermediate)