1. Carolyn Schlotthober
1920 High Crest Court; Roanoke, Virginia 24012
Home Phone: (540) 798-3870
E-mail: cls23929@email.vccs.edu
Qualifications
 Being highly inquisitive, I excel at learning and using new systems.
 I am fluent in using Excel, PowerPoint, and Word.
 I have acquired skills in both negotiation and time management.
 I have working knowledge with online conferencing.
 I am highly dependable.
 I posses skills in organization and a high energy level which enables me
to excel in productivity.
 I have a great work ethic, positive attitude, and passion to produce
quality work.
Work History
Allstate Insurance Company 2002 - 2013
Allstate Team Support Manual Prior and Current Term Audits
2011-2013  Served as representative and liaison between management and team.
 Was responsible for maintaining relationships with the processors; via
phone, email, and directly.
 Created and maintained documentation on processes and useful
information.
 Conducted surveys and analyzed results.
 Verified, analyzed, and investigated information concerning the efficient
completion of processing audits.
 Experienced in setting up and utilizing online conferencing with
managers and peers.
 Shared knowledge and encouraged development of others to achieve
certain goals.
 Utilized time management skills by successfully preventing overtime.
 Volunteered over 25 hours with March of Dimes in 2013.
Allstate Insurance Processor 3 Manual Auditing Team
2005-2011  Was responsible for investigating, identifying and eliminating obstacles to
ensure all Corrective Action audits were completed accurately and timely.
 Led multiple overviews and made presentations to all levels of the
company.
 Experienced in project management due to involvement in multiple
process improvement projects.
Allstate Shared Markets Manual Input Team/Document Storage
2002-2005  Investigated statistical errors, ensuring accurate completion.
 Distributed checks to appropriate Data Centers.
Skills
MS Outlook, MS Excel, MS PowerPoint, MS Word, WebEx, Citrix
2013-2015
Education
Virginia Western Community College
Associates of Applied Science Degree in Paralegal Studies
3.7 GPA