1. Cesnick Resume Page 1 of 6
Lisa Cesnick, CSM
(m) 240-285-8290 | Lisa.Cesnick@gmail.com |
Career Highlights
 Leading the BrightStarr PMO as the Director of Customer Success frontline to CEO with 12 di rect reports
 Recently lead SharePoint 2013 implementation projects including, public facing Internet site (xylem.com/treatment)
and Intranet sites with key components such as multi-lingual capability, user experience (UX), branding, user
adoption, social networking, blogging, governance, content migration, content editing, and custom webpart
development all in mobile responsive designs. Solutions included clickable CSS/HTML5 prototype, wireframes,
Requirements Specification Document, and Design Compositions followed by Build and Deploy projects for
SharePoint 2013
 Lead a.NET, SharePoint, and K2 agile implementation of a medical case workflow and credentialing solution for the
National Maritime Center of the United States Coast Guard with an internal staff and external subcontractors.
 Lead an operations, maintenance, and enhancement of a Java-Oracle Forms based legacy system for the National
Mari time Center of the United States Coast Guard.
 Di rected a SharePoint/Project Server Compliance and Governance initiative for the USCG.
 Successfully managed an Oracle Federal Financials requirements and analysis project consisting of 4 internal staff and
5 subcontractors. Received individual and team commendations from base Command.
 Led JIRA and ITIL implementation for a division of The Active Network, resulting in s treamlined s ervice management
from initial event to release management.
 Di rected the design, development and implementation of a Java based multi-lingual application s imulation web based
training solution for Chrysler technicians worldwide.
Professional Skills
 10+ years program and project management experience
 Experience in healthcare, consulting, pharmaceutical verticals
 Exceptional customer relationship management, team empowerment, motivation, and leadership skills
 Excel lent interpersonal, collaboration, mentoring and problem solving skills
 Outs tanding communication and presentation s kills with ability to interact at all levels of the global organization
 Strong understanding of traditional and i terative SDLC, software engineering processes and systems/business analysis
practices including Agile
 Effective personnel management including performance improvement, performance reviews, team building and
problem resolution
 Abi l ity to collaborate with business and technology teams to create practical, robust, user centered solutions meeting
the business and technology goals of the organization
 10+ years of experience in requirements gathering, training, and systems analysis for custom application
development and COTS installations including designing artifacts (screen mockups, data flow diagrams, process
diagrams, use-cases) and managing requirements using various tools; Visio, UML, mind-mapping software, DOORS,
ReqPro, Case Complete
 Strong technical background: Java, .NET, SharePoint 2013, Project Server, K2, JSP, XML, Oracl e, SQL, JavaScript, HTML,
OOP, OOD
Experience Summary
BrightStarr, US 8/2013 to Present
IT PMO DIRECTOR
 Responsible for the successful implementation of cl ient and internal IT projects as outlined in the statement of work
accomplished by utilizing appropriate strategies to meet milestones and deliverables while ensuring profitability
 Provide leadership to IT project team and client team to s et expectations, manage priorities, promote effective
communication, transparent project management operations and software development best practices for delivery of
profi table IT projects

2.  Faci litate responses to and resolution of, cl ient issues, client negotiations, s cope changes, schedule changes and client
change requests insuring that proper change management processes are executed and costs are managed within
profi t margins and client approved budgets
 Implement processes to s tandardize and optimize project management procedures and implementation/delivery
procedures to ensure that information concerning deliverables, ri sks, and issues are communicated effectively to
Stakeholders and Senior Executive Management.
 Continuously improving the consistency, predictability and efficiency of project delivery capability by implementing
global corporate PM s tandards, Change Management standards, training, and on boarding procedures.
 Provide leadership and training to Bri ghtStarr’s Global PM team on PM processes, operational project work, decision
support, budgets, s chedules and resource management for the successful delivery of IT projects
 Provide guidance and process improvement directives to development staff to align development and PMO processes
 Responsible for PM recrui ting, hiring, evaluations and performance appraisals as well as overall client satisfaction.
 Oversee projects costs and management, monitor profit and cost sheets for each project.
 Standardized corporate Statement of Work, Status Reports, Project Sites, and Project Documentation.
 Audi t projects for compliance with s tandardized processes.
Cesnick Resume Page 2 of 6
SENIOR PROJECT MANAGER
Xylem, Multi-Brand Internet Sites SharePoint 2013 Solution
Managed a multi-brand, multiple implementation analysis, design, implementation and training project for a global water
treatment company based in Sweden. The effort includes 3 multi-brand websites, including architecture, design, and
cus tom components, based on workshops and analysis with end users and additional discussions with the s takeholders.
Del iverables include, a User Adoption Strategy Plan, Requirements Specifications, Solution Specification, Infrastructure
Architecture Plan, an HTML prototype and delivery of the websites in a successive manner beginning with the treatment
mul ti-brand site. URL: www.xylem.com/treatment
Michael Kors, Enterprise Intranet SharePoint 2013 Solution
Managing a project to design and develop a world-class intranet solution built on SharePoint 2013 as an extension of this
top fashion house brand. The solution fosters communication, productivity and awareness among employees and helps
the company migrate from a Lotus Notes platform to a platform that facilitates global communication in an efficient and
innovate manner and which is robust enough to sustain the accelerated growth expected by this top fashion house for
many years to come. Deliverables included End User Training, Findings Document, RExequirements Specification,
Information Architecture Plan, Governance Plan, Solution Specification and delivery and training of the enterprise Intranet
solution.
Other Projects:
 Gi lead Enterprise Intranet Solution
 KPMG Global Audit Intranet Solution
 Booz Al len Hamilton Enterprise Intranet Solution
 Synchrony Financial, formerly GE Capital Enterprise Intranet Solution
Computer Sciences Corporation 5/2010 to 8/2013
SENIOR PROJECT MANAGER
Medical Case Claims Management and Credentialing
The Merchant Mariner Licensing and Documentation System (MMLD) is the United States Coast Guard's (USCG) mariner
credentialing system. The current legacy system issues more than 240,000 credentials to US Merchant Mariners who sail
throughout US waters.
In i ts current state and with new regulations on the horizon, MMLD legacy wi ll not provide adequate support to
the USCG’s National Ma ritime Ce nter (NMC). A modernization effort is underway to produce a world class credentialing
sys tem for NMC and the 17 Regional Exam Centers throughout the United States. The new MM-SEAS system is a 4.8 M

3. dol lar effort over 3 years and will s tream l ine the NMC’s current paper based workflow a nd allow cre dentialing to occur i n
an optimized manner. The MM-SEAS system is expected to save the NMC mi llions of dollars upon completion. The 3 year
development effort new MM-SEAS will encompass application processing, medical evaluation, biographic data security
s creening against terrorist watch lists and other law enforcement databases, professional review of required certifications,
and finally printing of various mariner credentials.
 Motivated and built a cohesive development team and s et the bar to provide a customer focused, well organized
Cesnick Resume Page 3 of 6
team able to deliver value added software to promote the customers bottom line.
 Work closely with software development teams to assist in planning, tracking and executing complex, cross
organizational requirements while maintaining focus on the s trategic goals and objectives of the customer.
 Mi tigate ri sks and provide necessary interface to stakeholders to assist in prioritizing maintenance and enhancement
of legacy systems during development of MMLD 2.0.
 Perform program analysis, manage ri sk, identify and influence necessary course corrections, creatively solve
problems, and communicate program s tatus and activities across multiple levels of management.
 Insure that the USCG SDLC practices are correctly implemented and followed using an agile development
methodology.
 Developed a contract wide brown bag lunch activi ty to promote much needed information sharing across contracts
and programs.
 Prepare statements of work for project engagements and monitor performance to ensure that project commitments
meet contractual specifications. Determine need for and impact of changes in scope of project and make
recommendation based on determinations. Gain concurrence, approval, and consensus from s takeholders regarding
the various project aspects and adjust accordingly.
 Identify appropriate resources and s taff for projects. Organize project team members to ensure communication and
understanding of deadlines, assignments and objectives. Act as the point of contact for client project management.
 Manage costs, s chedules and quality by overseeing project deliverables. Ensure schedule and budget are met. Identify
need for change and revise schedule and priorities within established guidelines/policies as appropriate.
 Perform ongoing review of project status; identify project risks. Develop, recommend, and implement ri sk mitigation
solutions as approved and as appropriate.
 Participates in proposal efforts and presentations to enhance opportunities for future business deals with client.
 Ensure compliance and mitigate ri sks and issues of federal regulations (HIPPA, Sarbanes-Oxley, FISMA) related to
medical case management and financial reporting.
SENIOR PROJECT MANAGER
United States Coast Guard Optimized Core Accounting System (oCAS) Preparation & Planning
The CAS (Core Accounting System) is an Oracle Financials based system used by the United States Coast Guard's (USCG) as
the primary financial management system for the organization. In i ts current s tate, CAS is not providing adequate support
to the USCG. This project developed materials to support planning and preparation activities necessary to facilitate
deci sions regarding the optimization of the CAS suite, including a comprehens ive Project Management Plan, Work
Breakdown Structure (WBS), and a Data Integrity, Policy Compliance, and Interface Issues document.
 Led team of four internal staff and 5 external consultants for the oCAS project.
 Reported regularly to s takeholders and internal executive management due to high visibility of the project.
 Prepared RFQ, technical proposal evaluation and procurement package for acquisition of external consultants.
 Resolved numerous project issues including staffing interpersonal issues, staffing shortages, tactical matters, s cope
creep and divergent sponsor and government management expectations.
 Determined data integrity i ssues in the current system and recommended solutions and requirements for an
optimized system.
 Prepared and delivered presentations on the system concept to colleagues, project team, user representatives, senior
executive management, and the Command.
 Gathered and documented information for as-is and to-be Oracle Federal Financials system using process flows, data
analysis, research, requirement workshops, interviews, business process descriptions, business process diagrams,
surveys , and workflow analysis.
 Identified compliance and risk issues of various federal regulations (Sarbanes-Oxley, FISMA) pertaining to CAS.

4. Cesnick Resume Page 4 of 6
SENIOR SYSTEMS ANALYST
United States Coast Guard CG Portal
 Served as a technical subject matter expert for the United States Coast Guard Portal.
 Led technical collaboration outside of project team consisting of military and civilian employees, subcontractors, and
cus tomer s ervice department s taff.
 Analyzed cl ients business needs to define system requirements and prepares business case justification for technical
investment decisions.
 Identified, developed and implemented training requirements mapping training to related business processes and
procedures as applicable to current user applications.
 Analyzed and documented business requirements and processes; communicates these requirements to technical
personnel.
 Created use case scenarios for business applications to verify that client requirements were incorporated into the
sys tem design.
 Employed ITIL best practices in the planning, s trategy, and implementation of change management/release
management processes and procedures.
 Provided reports to management on weekly and monthly basis regarding escalated help desk ticket status and
development releases.
The Active Network 4/2005 – 4/2010
SENIOR SYSTEMS ANALYST/SERVICE PROCESS MANAGER
Help Desk Process Improvement/BMC Service Desk Express Implementation/JIRA Implementation
 Prepared and delivered JIRA and ITIL implementation concept presentations to clients and client customers.
 Al igned people, processes and technology to improve operational efficiency and to improve service management,
problem resolution, incident accounting and software development.
 Analyzed current business processes to provide requirements and recommendations to re -engineer and automate
bus iness processes and s ervice management using ITIL best practices.
 Identified, developed and implemented training requirements by mapping training to related business processes and
procedures as they applied to streamlining the help desk and software development processes.
 Managed Help Desk team members in implementing new workflow software and business process management.
 Work with various subject matter experts in cl ient services, development and helpdesk staff to gather requirements
for training needs and identify skill gaps that training should address.
 Provided innovative and creative training materials and avenues of delivery appropriate for various groups within
the organization.
 Developed ILT and blended learning training materials using Adobe and Microsoft products to provide appropriate
training activities.
 Coordinated developers to verify implementation of system requirements and specifications.
 Organi zed and executed weekly problem record status meeting for client services s taff (clients) and software
development personnel to maintain release schedules, adjust workflows when necessary, and address priority
development problem records.
 Managed client services personnel and software development teams to address, prioritize and track various software
i s sues.
 Provided reports to executive management on weekly a nd monthly basis regarding problem record s tatus' and
development releases.
Verizon Business 8/2010 – 11/2010
SENIOR SYSTEMS ANALYST/ PROJECT MANAGER
Verizon Business Case Portal – 3 month contract position

5.  Planned and coordinated project s chedule and ta sking; engaged s takeholders, performed program analysis, managed
ri sk, creatively solved problems, and communicated program status and activi ties across multiple levels of
management.
 Conducted systems analysis to determine business goals and ta rget audience needs to redesign the user interface of
Cesnick Resume Page 5 of 6
Veri zon's Business Case Portal site to provide performance support to end users.
 Presented use case scenarios and requirements to clients in the United States and India for s ign off.
 Col laborated with internationally located technology and business analyst teams to design and implement effective
bus iness portal to enhance user performance.
 Developed use cases and technical requirements to deliver a prototype of a task-centric design of Verizon's Business
Case Portal.
Allegany College of Maryland 2002-2008
INSTRUCTOR/ INSTRUCTIONAL DESIGNER
Instructor Department of Continuing Education
 Provided instructional s ervices to the Business and Technology Department.
 Des igned and implemented courses for the Maryland State Highway Administration using goals and objectives
provided by the organization.
 Provided direction and objectives for various courses.
ASSISTANT PROFESSOR
 Developed and taught all higher level programming courses in the computer science curriculum. Specialized in
teaching Advanced Web Programming and Java Programming by applying my ability to effectively communicate
computer programming concepts, the importance of user interface design, requirements analysis, technical wri ting
and problem solving.
 Updated courses and implemented curriculum changes to incorporate current concepts and information.
 Developed and taught an online (Distance Learning) course, Advanced Web Programming using ColdFusion MX and
Dreamweaver MX; Developed and taught an online (Distance Learning) course, Java Programming.
 Advi sed Department Chair on Course Development and Web Based Learning
Accenture 2007
SYSTEMS ANALYST/ INSTRUCTIONAL DESIGNER
Service Workforce Transformation Course: 6 month contract
 Provided consulting and technical s ervices to the Human Performance Division of Accenture.
 Uti l ized requirements analysis skills and instructional design skills to develop online training and technical
documentation to improve consultant performance in client environments.
 Col laborated with Accenture personnel in the United States and Europe to gather requirements for an online training
development project.
 Created an online course for senior executives servicing contact centers internationally.
RWD Technologies, Inc. 1995 - 2001
PROJECT MANAGER
Automotive Diagnostics Application Web Based Training
 Di rected the design, development and implementation of a multi-lingual web based training in the form of an
application simulation for Chrysler technicians. Technicians employed by Chrys ler worldwide were required to
compl ete the online training.
 Supervised the implementation of transmission of the technician's interaction with the web based training directly to
Chrys ler Corporate and saved Chrys ler time and money by providing quality technical training to end users worldwide
at a fraction of the cost of worldwide instructor led training.
 Managed customer expectations, reported progress to senior executive management, identified resources and staff
for project. Organized project team members to ensure communication and understanding of deadlines, assignments
and objectives. Acted as the point of contact customer and senior executive management.

6. Cesnick Resume Page 6 of 6
TEAM LEADER/ WEB CONTENT DEVELOPER
Automotive Diagnostics Application Web Based Training
 Developed web based help and coach system and content for an Automotive Diagnostics application.
 Performed analysis, design, and implementation of the help and coach features of this application using Java.
 Mentored junior/entry level developers, conducted goal s etting and annual performance reviews for team members.
ASSOCIATE SOFTWARE ENGINEER
Web Based Automotive Diagnostics UI Application Design and Implementation
 Des igned and implemented a web technology framework for one of the Big Three automotive manufacturers
leveraging commercial off the shelf software products such as Netscape Navigator and Netscape Enterprise Server to
create a web based diagnostics and information application.
Education and Professional Development
EXTENSIVE LIST OF PROFESSIONAL DEVELOPMENT COURSES (AVAILABLE UPON REQUEST)
BS, TOWSON UNIVERSITY, 1994 COMPUTER SCIENCE
UNIVERSITY OF MARYLAND, 2009 GRADUATE DISTANCE EDUCATION COURSEWORK
 Foundations of Distance Education 12/2009
FROSTBURG STATE UNIVERSITY GRADUATE COMPUTER SCIENCE COURSEWORK, 2003-2004
 Advanced Web Programming, Operating Systems, Programming Language Structures, Advanced Java Programming,
Advanced Data Structures
Recent Certifications, Awards and Honors:
 Certified ScrumMaster® (CSM)
 Individual Bravo Zulu, Commanding Officer Commendations, USCG OSC, 2012
 Team Bravo Zulu, Commanding Officer Commendations, USCG OSC, 2012
 Team of the Quarter, Honorable Mention, USCG OSC, 7/2012
Volunteer/Community Development
 American Youth Soccer Organization; Website Administrator and team parent 2006 -2010
 Vacation Bible School DIRECTOR, 2007 – 2010
 City of Frostburg Website redesign, Initiator and coordinator 2009
REFERENCES PROVIDED UPON REQUEST.
WILLING TO RELOCATE.